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Blogs about: Actionable Insight

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Closing the loop with customer feedback2 comments

customerintimacyblog wrote 2 weeks ago: I have blogged about this in the past and wondered why companies don’t take the obvious step of clos … more →

Tags: Comment & Analysis, customer feedback, NPS, qualitative feedback, survey comment analysis, survey verbatim, text analytics

Keeping your 'shopping around' web customers

stevefarq wrote 4 months ago: Consider how price sensitive customers use the web when shopping around. They might use a comparison … more →

Tags: Competitive advantage, Customer Retention, price sensitivity, Targeted Marketing, web behaviour

Strategic Business Analysis, Customer Analysis or just For The Sake Of It analysis?

stevefarq wrote 5 months ago: Businesses need to achieve objectives. Data analysts and researchers are employed to help provide in … more →

Tags: actionable insights, Analysis, Business Strategy, customer analysis

Leximancer Adds Strategic Partner in OrbisIP Limited 1 comment

bigreen wrote 1 year ago: Leximancer Adds Strategic Partner in OrbisIP Limited Innovative customer insight software made avail … more →

Tags: leximancer, News, The Customer Insight Portal, Competitive Intelligence, Customer Insight, OrbisIP

Powerfully Simple

bigreen wrote 1 year ago: Two concepts you rarely see linked in software reviews are “powerful” and “easy to … more →

Tags: Customer Insight Portal, leximancer, Insight, Customer Insight, Fern Halper, powerful, Easy to Use

My Starbucks Idea - What Starbucks Customers Really Want2 comments

bigreen wrote 1 year ago: In the last couple months, Starbucks joined the social media scene in a big way – launching th … more →

Tags: Customer Insight Portal, leximancer, Coffee, dunkin donuts, Free, My Starbucks Idea, Pikes Place, Social Media, starbucks

Why the W? Examining Reviews for the W Hotel

bigreen wrote 1 year ago: With plenty of hotel chains, vacation resorts and eclectic bed and breakfasts’ throughout the … more →

Tags: Customer Insight Portal, The Customer Insight Portal, Hotel, The W, Expedia, Hotel Chatter, Trip Advisor

In the News: The Customer Insight Portal

elaineellis wrote 1 year ago: Today marked the formal launch of The Customer Insight Portal, and the news was picked up around the … more →

Tags: Customer Insight Portal, News, Software as a Service, SaaS, leximancer, The Customer Insight Portal, CEM, customer experience management, Business Intelligence

Leximancer In the News

elaineellis wrote 1 year ago: Leximancer has started its expansion from Europe and Australia into the North American market – and … more →

Tags: Customer Insight Portal, leximancer, customer experience management, Customer Insight, text analytics

Welcome to Actionable Insight!

shayansanyal wrote 1 year ago: So I’ve finally started to launch myself into semi-professional blogging. The reason is simple … more →

Tags: customer management, Customer Satisfaction, Personalization, Service Providers


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