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Tech Support Idiocracies #5: Dyslexic Usres
We have a remote user that works out of his home that has trouble getting into the companies Webmail system, which is available on any internet connected PC. There really isn’t anything strange… more →
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Tech Support Idiocracies #5: Dyslexic Usres
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Jon wrote 10 months ago: We have a remote user that works out of his home that has trouble getting into the companies Webmail … more →
Tech Support Idiocracies #4: The FIBC Strikes Again!
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Jon wrote 11 months ago: What do you get when you combine 1 part fail, 3 parts incompetence and a farm animal? You get the F … more →
Rant: Use The Tools - Check Your Voicemail
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Jon wrote 1 year ago: I can’t count the number of times I’ve left an internal voicemail with a fellow co-worke … more →
It's Official, Users ARE Clueless! Unleash the Hounds!
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Jon wrote 1 year ago: There’s a little fact of life which I’ve only just learned now and that is ‘users … more →
The Secret Weapon of the IT Department
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Jon wrote 1 year ago: Did you know that you have a really good friend that you didn’t know about? He’s always … more →
Planning Skills, Or The Lack Thereof
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Jon wrote 1 year ago: This is an interesting one. Our company has contracted with a fairly large and highly reputable sol … more →
Sticking to Your Guns
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Jon wrote 1 year ago: If there’s one thing my mom taught me, it would be, stick to your guns. Once you make a decis … more →
Tech Support Idiocracies #3
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Jon wrote 1 year ago: Fail, incompetence, blonds and cows. These are a few of my favorite things to hate. Coincidentally … more →
Living a Web 2.0 Life in a Web 1.0 World
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Jon wrote 1 year ago: When everything on the web is shifting towards a highly integrated medium where information seamless … more →
Hey, HR Dept! I'm Pointing My Pointy Finger At You!
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Jon wrote 1 year ago: I have a bone to pick with you, Human Resource department! My beef is that you’re hiring stupi … more →
The Art of Looking Busy
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Jon wrote 1 year ago: I’m a hacker, a life hacker so to speak, I’m always looking for ways to beat the system, … more →
The Travesty of Making Eye to Eye Contact
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Jon wrote 1 year ago: You’re walking down the hallway, it’s empty of human traffic, a false sense of safety co … more →
Web 2.0 in the Enterprise - Social Collaboration
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Jon wrote 1 year ago: It doesn’t take a person with an IQ of 5 to realize the advantages of shifting to a Web 2.0 me … more →
Advice to Users #1 - Listening Skills & Cheese
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Jon wrote 1 year ago: Yes that means you. Why is it that when I tell a user I don’t have anything to do with support … more →
Roles & Responsibilities in the IT Dept - And Why Users Will Never Get a Clue
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Jon wrote 1 year ago: IT Departments in mid-sized to large enterprises are split up into sub-departments based on roles an … more →
Stupid Consultants #1
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Jon wrote 1 year ago: Why is it that whenever we have consultants in the building they expect me to fix their company lapt … more →
Please Send Your Request into IT Support.
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Jon wrote 1 year ago: Hey you, … yes you! You think I’m available to fix all of your insignificant problems ju … more →
The Legacy of Highly Forgettable People
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Jon wrote 1 year ago: There are people around whose sole purpose is to be forgettable. “Hey remember that one guy th … more →
