Blogs about: Agent Empowerment

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Call Center Agent Empowerment

If you’ve been around the call center industry any length of time (say, 5 minutes), you’ve heard the buzz about “agent empowerment.” It’s a hip-sounding phrase, and if y… more →

Yaicha

Being Right Can Hurt You.

Rudy Vidal wrote 1 year ago: One of my life guides is a guy called Wayne Dyer.  He is one of those people that tries to keep a h … more →

Tags: Corporate Culture, Customer Sat - Philosophy, Customer Satisfaction, extreme customer satisfaction, pleasing customers, Empowerment, right vs. kind, management responsibility

Call Center Agent Empowerment

Ted Hopton wrote 1 year ago: If you’ve been around the call center industry any length of time (say, 5 minutes), you … more →

Tags: Call Center Management, Call centers, icmi, ICMI Membership, ICMI Publications, Management, Research, Trends


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