Blogs about: Application Support
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Adopting Enterprise 2.0 for managing my project teams based across continents
Continuing from my earlier post on using ‘twitter’ for better collaboration within IT project teams and taking it one step further, I have been contemplating on actually adopting an Enterprise 2.0 sof… more →
Soller thoughts
2 people are a NOC
opstakes wrote 2 weeks ago: Despite the fact that people cost money you will never be able to run a commercial 24/7 site with ju … more →
IT SUPPORT, MEET ROY D. MERCER
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pisseditguy wrote 2 months ago: This is not my own work, this was sent to me by a friend that is also in the Information Technology … more →
Taking ownership of tasks – when should you or when should you not?
Sollers wrote 3 months ago: Its often expected by customers that the vendors take ownership and full accountability of the proje … more →
We're Hiring! Operations Support Analyst/Application Support
Safari Books Online wrote 3 months ago: THIS POSITION HAS BEEN FILLED. To help support our growth and expansion we are now seeking an Oper … more →
Adopting Enterprise 2.0 for managing my project teams based across continents
Sollers wrote 5 months ago: Continuing from my earlier post on using ‘twitter’ for better collaboration within IT project teams … more →
Using ‘twitter’ for better collaboration within IT project teams ..
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Sollers wrote 5 months ago: Today, during one of my team review meetings, one of my colleagues raised an idea of having a chat s … more →
Customer care – Dilbert way !
Sollers wrote 6 months ago: Today’s Dilbert comic strip is really awesome and how apt it is for people who work in support & … more →
Adopting technology for automating business usual work in support .. still reluctance?
Sollers wrote 8 months ago: So frustrating … ? Isn’t it ? I do not know why in the world I see people doing the same and same jo … more →
Managing the self inflicted incidents – why its important and how you avoid it?
Sollers wrote 8 months ago: I wrote quite a few articles recently on Incident Management and you can find all of them here. … more →
Incident checklists – why one should have it & how one should prepare it
Sollers wrote 8 months ago: I wrote few weeks ago about how you can manage the incidents effectively. The post is available here … more →
Bill Back & SNS Merchandising (Application Support)
krishnakalyank wrote 8 months ago: We McSEN Technologies would like to inform that, there is very hot opportunity for Software Professi … more →
Application support & Web 2.0
Sollers wrote 9 months ago: Normally the application support and related teams stay away from the jazzy world of technical innov … more →
Effective incident management - Detect - Diagnose - Resolve framework
Sollers wrote 9 months ago: In most of the IT organizations, who specializes the support and maintenance contracts to the custom … more →
Agile ready support processes – Key AIS recommendations
Sollers wrote 9 months ago: Yesterday I posted an article about how someone should carry out the Acceptance into Service … more →
Agile ready support processes – Acceptance Into Service
Sollers wrote 9 months ago: There is a lot of push currently within the IT organizations to use the ‘Agile development’ me … more →
Outcome based results & individual accountability
Sollers wrote 9 months ago: Whilst on the lunch table today, one of my colleagues in other project mentioned the possibility of … more →
Top 5 myths related to application support domain
Sollers wrote 9 months ago: Did you ever notice that in a multi-service oriented IT organization, that delivers new projects / p … more →
Applications Support (Junior) - FINANCE!
jobsinau wrote 1 year ago: My client is a world leader in the area of fraud detection within the financial markets, allowing th … more →
A small mistake can be a BIG effort for all
apricotbaby wrote 2 years ago: Today I was looking into a login issue to SAP client from India office. Using Cisco VPN Client to co … more →
