They have what it takes to be a great customer service industry. They start by treating their employees how they want their employees to treat their customers. This kind of philosophy will go a long… more →
Nickhalen's BlogAmybeth wrote 3 days ago: Last Tuesday, Chris Dannen wrote an article on Fast Company giving a brief analysis of Weber Shandwi … more →
Andrew Haase wrote 4 days ago: Mitchel Wallerstein has a great article in this month’s Foreign Affairs about the continued ex … more →
fabper wrote 5 days ago: The Economist.com puts it simply: “…in some ways, Brazil outclasses the other BRICs. U … more →
nickhalen wrote 1 week ago: They have what it takes to be a great customer service industry. They start by treating their emplo … more →
nickhalen wrote 2 weeks ago: They clearly have a high turnover problem. And they also have a problem staring them right in the f … more →
nickhalen wrote 3 weeks ago: So if I am understanding this article right, Col. Joe D. Dowdy basically got fired from his position … more →
nickhalen wrote 3 weeks ago: John Withers was no doubt a great man and commander. He took and changed the lives of two young men … more →
nickhalen wrote 3 weeks ago: This concept, of putting new wine in old bottles, applies directly to senior management in companies … more →
nickhalen wrote 3 weeks ago: Michael Leven is a leader that is willing to put the company and its shareholders before his own int … more →
nickhalen wrote 3 weeks ago: This is always a very tough decision for a company. When a company is thinking about laying off peo … more →
mscottdpt wrote 4 weeks ago: I was recently engaged in a conversation with Mark Young of Markyoungtrainingsystems.com about the p … more →
nickhalen wrote 4 weeks ago: The Dean’s disease in my opinion is not just a problem in the academic world with deans. This can a … more →
nickhalen wrote 4 weeks ago: This post is directly linked to the Diamonds in the data mines post. The articles contain the same … more →
nickhalen wrote 4 weeks ago: This in contrast to the Good to Great Article praises data mining, and it is doing so rightfully. T … more →
mscottdpt wrote 1 month ago: Consumers are educated. That goes for consumers of physical therapy as well. The internet is an amaz … more →
nickhalen wrote 1 month ago: This is a great article that really sets the facts straight. The main idea is that there is plenty … more →
nickhalen wrote 1 month ago: There isn’t much to say about this article except for the fact that “evidence” needs to be better te … more →
nickhalen wrote 1 month ago: The Good to Great book may have some very good points about what makes a company a good company but … more →
nickhalen wrote 1 month ago: Steve Kaufman has basically the right idea to find the weaknesses and either getting rid of them or … more →