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Reading List for the Poolside or in the Bath
The business books that were the most recent top-sellers. 1. Strengthsfinder 2.0 by Tom Rath Are you unsure where your true talents lie? Do you feel that you are both a person who gets things done and… more →
NEXTCUSTOMER, PLEASE!
Reading List for the Poolside or in the Bath
Steven Viviers wrote 1 year ago: The business books that were the most recent top-sellers. 1. Strengthsfinder 2.0 by Tom Rath Are you … more →
The New Age of Innovation
Steven Viviers wrote 1 year ago: A new book from the Bottom of the Pyramid guru lays out the new landscape of business, driven by con … more →
Game-Changing Strategies: how to create new market space
Steven Viviers wrote 1 year ago: Game-Changing Strategies is the new book by Costas Markides, the Robert Bauman Professor of Strategi … more →
Hospitals: Customer Care in a bad way!
Steven Viviers wrote 1 year ago: Hospitals strive to provide compassionate care and to treat all individuals with dignity and respect … more →
The Nordstrom Way
Steven Viviers wrote 1 year ago: “The Nordstrom Way.” The Inside Story of America’s No. 1 Customer Service Company. … more →
The New Math of Customer Relationships
Steven Viviers wrote 1 year ago: Published: Harvard Business School, Working Knowledge, April 21, 2008. Author: Sean Silverthorne It … more →
Connecting with Consumers Using Deep Metaphors
Steven Viviers wrote 1 year ago: Published: Harvard Business School, Working Knowledge, May 5, 2008. Author: Martha Lagace Think of f … more →
Organisational Change
Steven Viviers wrote 1 year ago: John P Kotter’s ‘eight steps to successful change’ John Kotter’s highly rega … more →
Getting Service Right
Steven Viviers wrote 1 year ago: COMPANIES must make major trade-offs if they want to provide consistent, profitable service, argues … more →
Blunders in Launching Service Programmes
Steven Viviers wrote 1 year ago: In “At America’s Service” – How Your Company Can Join the Customer Service Revolution – … more →
Moments of Truth
Steven Viviers wrote 1 year ago: “The only thing that counts is a satisfied customer.” Jan Carlzon, President, Scandinavi … more →
Warm African Welcome
Steven Viviers wrote 1 year ago: In his book “A World with a Human Face – A Voice from Africa” the Archbishop of Ca … more →
Managing the Customer Experience
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Steven Viviers wrote 1 year ago: Turning Customers into Advocates. Shaun Smith and Joe Wheeler Customer Satisfaction is no longer eno … more →
Leading Change
Steven Viviers wrote 1 year ago: An Action Plan from the World’s Foremost Expert on Business Leadership. John P. Kotter The rat … more →
The Southwest Airlines WAY
Steven Viviers wrote 1 year ago: Using the Power of Relationships to Achieve High Performance. Jody Hoffer Gittell Relational Coordin … more →
Fedex Delivers
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Steven Viviers wrote 1 year ago: How the World’s Leading Shipping Company Keeps Innovating and Outperforming the Competition. M … more →
Good To Great
Steven Viviers wrote 1 year ago: Why Some Companies Make the Leap and Others Don’t. Jim Collins Collins calls Good To Great a … more →
Built To Last
Steven Viviers wrote 1 year ago: Successful Habits of Visionary Companies. James C. Collins & Jerry I. Porras What has enabled so … more →
