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What is Innovation? Towards a Universal Definition

What is innovation? It’s become such an overused management buzzword over the past couple decades that, when I told my very esteemed executive woman friend that I was planning to write a book on innovation, … 310 more words

Quality

Quality as a Cultural Vision: My Week in Japan

In his July post, ASQ CEO Bill Troy reflects on the immense value of an ultra-clear organizational vision. After a trip to Sweden, where he attended a quality conference organized by the European Organization for Quality (EOQ), he was struck by IKEA’s starkly elegant focus on its customers’ needs, and Volvo’s BHAGgy(*) goal that no one will be seriously injured or killed in a new Volvo by 2020. 509 more words

Quality

Continuous Permanent Improvement

What? A book on continuous improvement that would make executives and other managers happy?

Yes, Arun Hariharan has made this happen in Continuous Permanent Improvement, published by the ASQ Quality Press… 404 more words

Quality

A New Day for the Global Voice of Quality

It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. 176 more words

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