What is innovation? It’s become such an overused management buzzword over the past couple decades that, when I told my very esteemed executive woman friend that I was planning to write a book on innovation, … 310 more words
Tags » ASQ
In his July post, ASQ CEO Bill Troy reflects on the immense value of an ultra-clear organizational vision. After a trip to Sweden, where he attended a quality conference organized by the European Organization for Quality (EOQ), he was struck by IKEA’s starkly elegant focus on its customers’ needs, and Volvo’s BHAGgy(*) goal that no one will be seriously injured or killed in a new Volvo by 2020. 509 more words
What? A book on continuous improvement that would make executives and other managers happy?
Yes, Arun Hariharan has made this happen in Continuous Permanent Improvement, published by the ASQ Quality Press… 404 more words