It’s that time again! Fresh new call center management advice in ICMI’s QueueTips! Check out the notification email for some suggested topics in both the QueueTips Knowledgebase and the QueueTips … more →
YaichaTed Hopton wrote 1 year ago: It’s that time again! Fresh new call center management advice in ICMI’s QueueTips! Check out the … more →
Ted Hopton wrote 1 year ago: We’re now accepting applications for the ICMI Membership’s 2008 Global Call Center of th … more →
Ted Hopton wrote 3 years ago: I have had the privilege to participate in the ICMI Membership’s Global Call Center of the Yea … more →