Blogs about: B To B Experience
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Channel 2.0: "Collaborative Ecosystem Management"
We are in the midst of a dramatic shift in the way business is done. In most industries, a much more open and collaborative network model is replacing the traditional closed and controlled firm-centr… more →
Customer Innovations - Influencing Profitable Customer Behavior
Channel 2.0: "Collaborative Ecosystem Management"
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Frank Capek wrote 4 months ago: We are in the midst of a dramatic shift in the way business is done. In most industries, a much mor … more →
Channel 1.0: Foundational Capabilities for Optimizing B-to-B-to-C Performance
Frank Capek wrote 4 months ago: As I mentioned in my previous post (Optimizing B-to-B-to-C Performance: From Channel 1.0 to Channel … more →
Optimizing B-to-B-to-C Performance: From Channel 1.0 to Channel 2.0
Frank Capek wrote 4 months ago: How do we keep up with changing consumer expectations when we only have limited direct contact with … more →
Optimizing the Business-to-Business-to-Customer (B-to-B-to-C) Experience
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Frank Capek wrote 2 years ago: About 75% of the companies we’ve worked with over the past 25 years operate in some variation … more →
