Blogs about: Bad Experience
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Creepy Texter
Ok So this is the weirdest thing… I get a text from this number that I don’t know. It happens a lot that I get calls or texts from people I don’t know, that’s not by any means… more →
Irish Cailin's Photoblog
Another Lesson!!
— 2 comments
Talha Izhar wrote 3 days ago: This one is a bad experience that I had while working with someone, who I met through a tech persona … more →
Can't know if the customer is happy if you're measuring the wrong things
stevecohn wrote 4 days ago: When it comes to customer happiness, what are you measuring? Are you measuring the total experience, … more →
To Do List: Update
Mattie wrote 2 weeks ago: –go to the bank –go to the library –vacuum –clean my bathroom –Bible reading –proofread one article … more →
When Sh*t Happens
— 2 comments
Joe Lewi wrote 2 weeks ago: If you read this blog on a regular basis, then you know that I am a big fan of the customer experien … more →
I'm not an "eye." I'm a person.
stevecohn wrote 3 weeks ago: If you read or watch the news these days, you’ll hear much debate and scenarios over the cost and pr … more →
Customer Service is better than it used to be; But our expectations have changed
— 1 comment
stevecohn wrote 1 month ago: Customer service is better than it used to be. It’s just that people expect more. I know, you think … more →
When Customer Service Goes Wrong
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Emily wrote 1 month ago: Back in 1999, I was in college in Tallahassee, Florida and starting my first real job. I wanted to l … more →
Bad Experience
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shahujvaln wrote 1 month ago: Hi, When City expands its horizon, then number of good things and bad things adds into it. So r … more →
Customer Expectations Drive Everything!
stevecohn wrote 1 month ago: Customer Expectations drive everything! A customer’s expectation is the chief determining factor in … more →
"Nice" Isn't Enough
stevecohn wrote 1 month ago: I’ve led more than 300 customer service seminars over the years and have watched as the participants … more →
Customer Service Hero: Dan Nelson, AT&T Customer Service Supervisor
stevecohn wrote 1 month ago: As of early yesterday afternoon, this was going to be a blog trashing my DSL provider, AT&T, not … more →
My Attempt Shall Be Noble (Unlike the Ferret)
delilahsquid wrote 1 month ago: So I’ve been tossing toying with the idea of doing a photo blog a day, as a way to jiggle the … more →
Workers figuring out that without the customer, they have no jobs
stevecohn wrote 1 month ago: This was the opening of a March 19 Chicago Tribune article on the latest national customer service s … more →
Are your rules benefiting the customer or you?
— 2 comments
stevecohn wrote 2 months ago: Does this make sense to you? My daughters were born three years and two days apart, one on January 2 … more →
Customer Support and India (agh not another one...)
Vinay wrote 2 months ago: All of us are probaby aware of clear 2 trends: 1. the improvements made by India in it’s service de … more →
Customer support in India
Vinay wrote 2 months ago: All of us are probaby aware of clear 2 trends: 1. the improvements made by India in it’s servi … more →
Customers Get Upset for Only One Reason
— 3 comments
stevecohn wrote 2 months ago: Did you ever have that dream where you can’t move? You call out for help but the sound doesn’t come … more →
A Church Cartoon
— 2 comments
angelolopez wrote 2 months ago: I was influenced to do this cartoon after reading some graphic novels that some friends have aske … more →
ma'am mag mrt ka na lang...
cabkoto wrote 2 months ago: Isa sa mga di ko malilimutan na taxi experience ay ito. I think this was the time nun uso pa sobra a … more →
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