Tags » Best Practices

Facilities Best Practices Symposium

Our Facilities Department recently held a Best Practices Symposium for southern Arizona K-12 and community college district facilities operations and maintenance personnel. More than 50 people attended to discuss best practices, efficiencies and lessons learned. 477 more words

Twitter Hashtags Gone Wrong

The Police.  I am confident the image that comes to mind with those two words either will be positive or negative.   The New York Police Department (NYPD) was trying to utilize the power of social media to highlight their positive work in the community.   279 more words


SP24 Conference to be "re-played" - Stay tuned for Details.

The sessions for the SP24 Conference online are being edited and will be replayed and posted for viewing soon.  Chat rooms are still open to “ask the experts”.  1,533 more words


ProTip Wednesday: 5 Differentiation Strategies to Increase Engagement

We, as teachers, know better than most that all students are not made the same. From the eternal pencil clicker to the creative doodler, our students need us to meet them where they are, otherwise known as differentiation. 476 more words

Classroom Ideas

ICD-10 is delayed – What will you do with your free time now?

Hint: it’s not time to sit back and relax.

It’s more important than ever to use this time to continue planning for the change. Armed with the right facts, factors, and software features, you could change ICD-10 from a pain point to a bonus. 142 more words

Industry News

Customer Satisfaction: Innovating with Lack of Resources

My post originally appeared on the DigitalGov blog.

As government contact centers, we all face financial and technological constraints in our pursuit to improve the customer experience. 737 more words

Customer Service

Enhancing External Communication: Building an Organization's Reputation

External communication is one of the most critical functions in an organization, as it is the public face and voice of an organization. Despite this, finding the best approach to integrate the wide range of scattered activities of the function can be very challenging, especially in today’s continuously changing business environment. 292 more words