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The 4th Discipline of Guest Experiences: Measurement

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 657 more words

BookNotes

The 3rd Discipline of Guest Experiences: Design

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 531 more words

BookNotes

The 2nd Discipline of Guest Experiences: Guest Understanding

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 659 more words

BookNotes

The 1st Discipline of Guest Experiences: Strategy

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 391 more words

BookNotes

Journal Entry 4: My Never-Ending Booknotes (Stepbrother Dearest by Penelope Ward)

My Never-Ending Booknotes features my favorite lines/dialogue/quotes from the books I already finished or currently reading. It’s a once a week post so if you want to share your favorite quotes, please feel free to share it with me/us on the comments or you may write your own post in your blog.

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Contemporary

Look Back and Learn: Investing in Wisdom Equity

In researching and working on some leadership development material for an ongoing writing project, I came across the following:

Christianity is a religion of change. Jesus’ call in Mark 1:15 (the kingdom of God is at hand) was a call to change – change of mind and heart, of conduct and character, of self and society.

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BookNotes

Altitude Affects Attitude

Take a drive through the beautiful Western North Carolina mountains, especially around Asheville, and you will see why the city has used the above saying as their tagline. 409 more words

BookNotes