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You Don't Get to Define the Small Stuff

How many of you have ever been bitten by an elephant?

How many of you have ever been bitten by a mosquito?

See, it’s the little things that always get you!
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"A Hall of Mirrors" by Robert Stone

It’s a Sixties novel written in unadorned, straight-ahead prose.  The style is in the school of Hemingway, with flavors of Uris and Mailer, Ruark and O’Hara. 162 more words


Create a Culture of Extreme Guest Experience Focus

Here is a short checklist for how to create a culture of extreme Guest Experience focus.

1.    Create a Guest Experience vision. Much like creating a vision statement to direct the organization, you should also create a clear and compelling “Guest Experience vision” that describes the level of service your organization aspires to deliver. 360 more words


Karen Russell's "Swamplandia"

At surface level, the story is entertaining. At another level, it’s visionary and mythic. The book takes place in the Everglades and at times seems mucky and absurd with all the gator show stuff.   509 more words


Summer Time is Reading Time!

What’s on your bookshelf for reading this summer?

Here’s a couple of new books for your consideration:

Who’s the Leader of the Club: Walt Disney’s Leadership Lessons… 170 more words


Making Dough

It’s National Doughnut Day – I’ve got to write about Krispy Kreme, the most wonderful doughnut in the world, especially when it comes right off the line when the Hot Light is on and they hand you one on a wooden stick and it just melts in your mouth, and oh by the way Krispy Kreme started in Winston-Salem North Carolina so I have to support local business and… 236 more words


"The Secret History" by Donna Tartt

The 1992 sensation that I never read until I caught the fever for the author’s writing after enjoying “Goldfinch.”

This is Tartt’s Vermont winter garden where characters are carefully developed and tended. 362 more words