Tags » Booknotes

The Path to Guest Experience Maturity

It’s not enough to be passionate about satisfying or delighting your customers. Your good intentions can just as easily send you down the wrong path as the right one.

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The Six Disciplines of Guest Experiences

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 903 more words


Get Some Sleep Novels: Installment 2

All three are terrific, but also heavy. It’ll take a while to finish any of them (and I am about to add another to the stack — “Forutnata and Jacinta” by Benito Perez Galdos). 428 more words


Understanding Your Guest Experience Ecosystem

One of our favorite vacation spots is at the beach – not the glitzy, 24/7 world of neon lights, endless traffic, and crowds, but instead a quiet, sparsely populated beach where the beauty of sand and sea oats takes center stage. 388 more words


The 3 Levels of Guest Experience at Your Church

Guest Experience is about Guest perception.

To fully understand why, you need to know that Guests perceive their experiences at three different levels:


Book Review: Throne of Glass

I wanted very much to love this book as much as all the 5 star ratings on goodreads said I should, but I didn’t. And it’s not that the story isn’t good, or that the characters aren’t complex, but I felt like this needed one more serious edit before it went to print. 674 more words

Book & Music Reviews

My Notes..My Thoughts

Memories, thoughts, programmes, schedules, wishes, all written on our notes.  My note-book is my bag’s best friend.  I carry it with me everywhere I go. Every year I choose carefully my note-book cause I feel that will bring me good luck and possibly inspire me by the things I write on it.  225 more words