It’s a Sixties novel written in unadorned, straight-ahead prose. The style is in the school of Hemingway, with flavors of Uris and Mailer, Ruark and O’Hara. 162 more words
Tags » Booknotes
Here is a short checklist for how to create a culture of extreme Guest Experience focus.
1. Create a Guest Experience vision. Much like creating a vision statement to direct the organization, you should also create a clear and compelling “Guest Experience vision” that describes the level of service your organization aspires to deliver. 360 more words
What’s on your bookshelf for reading this summer?
Here’s a couple of new books for your consideration:
It’s National Doughnut Day – I’ve got to write about Krispy Kreme, the most wonderful doughnut in the world, especially when it comes right off the line when the Hot Light is on and they hand you one on a wooden stick and it just melts in your mouth, and oh by the way Krispy Kreme started in Winston-Salem North Carolina so I have to support local business and… 236 more words