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3 Actions to Build a Guest Experience Organization with Clarity of Purpose

Clarity of purpose regarding customers and how to translate the mission operationally is usually very murky in most corporate organizations.

Jeanne Bliss, twenty-five year veteran of corporate customer focus and founder of CustomerBliss, a customer experience consulting firm, highlights this in her book… 212 more words

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5 Expectations of Disney Service

Having spent 5 days during 3 trips to Disney World in the last 18 months, mostly in the Magic Kingdom and behind the scenes, it’s appropriate that I turn to another former Disney cast member, Bruce Loeffler, for some thoughts about Guest Experiences. 319 more words

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6 Essential Guest Experience Disciplines

All organizations routinely perform a set of sound, standard practices that result in a high-quality outcome. It’s true for your church just like any other organization. 536 more words

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7 Guest Service Guidelines: Old School Disney at Its Best

The Disney organization is perhaps the greatest practitioner of Guest Experiences around today. Books have been written about what the “cast members” at Disney do to make people feel welcome (I know – I’ve read all of them, and own most of them). 393 more words

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Journal Entry 5: My Never-Ending Booknotes (Nocte by Courtney Cole)

My Never-Ending Booknotes features my favorite lines/dialogue/quotes from the books I already finished or currently reading. It’s a once a week post so if you want to share your favorite quotes, please feel free to share it with me/us on the comments or you may write your own post in your blog. 145 more words

Contemporary

8 Ways for the Introvert to Serve on Your Guest Services Team

and I’m an introvert.

Hello, Bob!

The introduction and response above would be my way of introducing myself at an IA Meeting – Introverts Anonymous…

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9 Principles of Innovative Guest Experiences

Value-added has long been the service solution for the best-of-class service providers. They take what customers expect and add a little more.

Chip Bell, award-winning author, speaker, and consultant on customer service, thinks its time to up the game: 313 more words

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