Employees at a BPO in Mangalore. India’s IT-BPO market is expected to touch $285 billion in 2020 from $71 billion in 2009, a study has said.

India’s IT-BPO market (including exports) could touch $285 billion in 2020 growing at a CAGR of 15 per cent, according to a report.

The IT-BPO industry in India has achieved impressive growth rates over the past decade and stood at $71.6 billion in 2009, said the report prepared by KPMG and ASOCIO (Asian-Oceanian Computing Industry Organisation).

The report, ‘Asia-Oceania Vision 2020: Enabling IT leadership through collaboration’ was released here at NASSCOM India Leadership Forum 2010. India is the current market leader in global sourcing supply, serving about 51 per cent of overall global sourcing demand.

“India is expected to achieve a double-digit growth in the IT-BPO industry, with a focus on innovation. The country, however, needs to sustain cost competitiveness and develop the requisite skills of its large workforce,” Kumar Parakala, Global Head of Sourcing Advisory, KPMG in India, said.

“India could also develop complementary skills in hardware, so that it can showcase a more diversified portfolio of products and services,” the report said.

The report highlighted that the composition of demand will undergo a change from 2008 to 2020. The contribution of some of the developed countries like Japan, Australia and New Zealand in the regional demand for IT-BPO service is likely to decrease.

However, the contribution of developing countries like India and Thailand is expected to increase in the coming years. Countries such as Sri Lanka, Pakistan and Bangladesh are also expected to make their mark on the global sourcing supply landscape by 2020, it said.

One of the focus areas of the KPMG-ASOCIO report was to identify the potential for effective collaboration among countries of the Asia-Oceania region.

The report emphasises that if diversity within the region is effectively leveraged it could lead to collaborative growth.

Undoubtedly, the call center outsourcing services are making huge rounds these days. Most businesses find outsourcing of diverse services to be an ideal means to reduce cost and increase their revenues. While the outsourcing services are gaining popular across the globe, most businesses have found it to be advantageous to hire the diverse call center services.

The global scenario suggests that most medium, small and large sized businesses today select a call center to be an excellent way to increase business sales thereby helping the existing customers with the customer support and tech support issues.

Many Asian countries like India, Korea, China and Philippines are increasing growing popular offering the essential business process outsourcing services. The available resources of most Asian destinations have led to the increasing trends of the outsourcing services in the recent years.

Today, a range of call outsourcing services are conveniently carried out by the BPO firms based in different Asian countries. These include Data entry operation, Email and Chat support, Telemarketing and the marketing services. The conventional management system as it was earlier, stands old and totally differs from the modern era call centers bringing greater efficiencies and improved services.

It is a widely accepted fact that most companies both large and mid size choose call center outsourcing services to streamline their business approach and to save some extra costs from the process. When it is all about gaining a momentum in the diverse business processes, it is through call center outsourcing that you can reach your business goals.

ADMIN & ACCOUNTS ASSISTANT

Reporting to the Finance Manager, you will be tasked with the following responsibilities:

• Able to manage accounts, banking and finance updating, responsibility of invoice monitoring, payment processing and petty cash
• Day-to-day book-keeping which includes AR, AP and GL functions (manual and program)
• Perform month end closing activities (ie monthly accural for sales & expenses, entries for adjustments & correction)
• Other ad hoc duties as and when assigned
• Provide on-going administrative support

Requirements:

• Min GCE “O” Levels with certified accounting qualifications
• Have accounting knowledge with experience in above position min 2 years
• Merticulous with an eye for detail
• Strong analytical skills
• Highly organized and proactive with “can-do” attitude
• Proficiency in Microsoft Office applications (Powerpoint, Word, Excel)
• Preference for those who are immediately available.
• Singaporean citizens and Singaporean PRs only.

To apply for the position, please forward latest CV to tpsg_jobs@teleperformance.com.sg.

URL: www.teleperformance.com.sg

Data is a key element and must be managed properly to ensure efficient business operations. Today, there are numerous BPO companies offering excellent and cost effective data entry solutions to their foreign clients.

Since the world itself has become a unified marketplace, the need for perfect data entry solution cropped up with the increase in business needs. Due to the presence of the data entry service providers, companies are now approaching the BPO firms to avail their high quality services.

Countries like China, Korea, South Africa, Kenya and India are providing various types of Data entry and back office services. The firms that are based in these countries are capable of delivering high quality work in a timely and cost effective manner. These jobs are executed by highly trained professionals, which enable the outsourcing service providers to meet the strict criteria.

Nowadays, various types of data entry outsourcing services are offered by BPO service providers. Some of them are data processing, scanning of images, data security, file conversion, HTML/SGML coding and more. Companies that are engaged in the field of outsourcing are capable of providing data in many formats such as MS Word and Excel, XML, DBF, HTML and JPG.

Data Entry outsourcing companies are able to minimize the cost of capital as well as problems relating to management. Data processing or data entry has been useful to wide varieties of businesses. And outsourced data entry jobs are the perfect tool for minimizing the cost and maximizing the revenues.

The Bureau of Internal Revenue (BIR) kicked off its 2010 tax campaign led by Finance Secretary Margarito Teves last Friday, Feb 5, in an effort to raise P830 billion this year.  Commissioner Joel L. Tan-Torres disclosed that various efforts made to ease the burden of taxpayers when filing 2009 income tax returns (ITR) and also to make it easier for banks to process them.>>>Read More>>>

At present, there are approximately 117 nations that permit or require International Financial Reporting Standards (IFRS) for domestic listed companies, including listed companies in the European Union. Other countries, including Canada and India, are expected to transition to IFRS by 2011. Mexico plans to adopt IFRS for all listed companies starting in 2012. Some estimate that the number of countries requiring or accepting IFRS could grow to 150 in the next few years. Japan has introduced a roadmap for adoption that it will decide on in 2012 (with adoption planned for 2016). Still other countries have plans to converge (eliminate significant differences) with their national standards with IFRS. Having said this, it is becoming evident that the IFRS is rapidly gaining dominance as the global standard in the preparation of public company financial statements.>>>Read More>>>

Many companies have announced walkin interviews for this week from Feruary 6th thru 13 th 2010.

Lnt Hires JAVA and Mainframe Professionals in Chennai, UNICON hiring for RM/SRM and LionBridge Hiring project Co-ordinators walkin for Freshers/ Experienced MBA at Delhi. Progressive infotech Hires Desktop Support Professionals in DELHI / NCR. COOPERP Hires IT Recruiters in Bangalore on FEb 8 2010.

Blaze hires Web Developers – Ruby on Rails / Dot Net / PHP ** Experience : 0 – 3 yrs in Madurai. SAP Consultants Walkin on FEB 8 and many more exiting walkin interviews scheduled this week from FEB 8/9/10/11/12/13.

For all details, Visit Http://www.WalkinsIndia.com

and http://www.JumboWalkin.com

Very Happy Week ahead!

broker price opinion
The current economic climate is putting a real hurting on us real estate agents. Listed property is sitting. Buyers aren’t pulling the trigger. Business expenses haven’t gone away.
There are 3 money sources agents are entertaining. Option one is the bpo.
A BPO can make you forty to one hundred dollars a pop. Best case is 5 jobs a week. That equals annual of $10K pre-costs.
The hook is the hope that you’ll also get reo listings. Don’t count on it. The banks don’t work directly with you.
Judgment recovery is the 2nd most popular pick these days. Not hard to understand why. There are similarities to realtor work. You find opportunity and make a deal. You have to find people and give judgments a value. Your courthouse is a source of opportunity. Call this what you will but you’re a glorified debt collector.
Newest and top pick – recovering excess proceeds. Here you identify excess proceeds from foreclosure auctions.
Foreclosed property sell for more than the bank is owed. Excess proceeds from the sale doesn’t go to the mort company.
The county clerk is sent all the foreclosure proceeds.
Then the court is to give the monies to all who have a claim to it. Folks like judgment holders are due compensation. Past owners may even be entitled to monies.
Foreclosure overage has a distinct advantage over recovering judgments. With surplus funds, you deal with people over money already collected.
Give this real thought.
Make huge paydays quickly with excess proceeds!.
Follow the link:

Broker Price Opinion

The Indian BPO companies have proved themselves to be the best offshore outsourcing services. For many years, the Indian outsourcing industry has been providing wide varieties of BPO and KPO services. Now the industry is going to offer yet another innovative service – mechanical engineering and product design.

Mechanical engineering service outsourcing includes 3D Mechanical Drafting Services, HVAC System Design, Mechanical Drawings, CAD modeling, prototyping, Finite Element Analysis Services, Reverse Engineering Services, and many more. National Association of Software Services Companies or NASSCOM has predicted that world wide investment in design and engineering is projected to cross US$ 1.1 trillion by 2020.

The nation churns out thousand of engineering graduates each year. Even many global entrepreneurs agree that Indian Engineers have cutting edge mind. The country is capable of meeting the needs from various engineering verticals such as marine vessels, process industries, aerospace, automotive, etc. Right now the county is holding 12 per cent market share in the engineering service BPO sector and this figure is expected to grow in the future.

“Iloilo City has been identified as having great potentials for BPO (business process outsourcing) investments because of its ICT (Information and Communication Technology) academy,” said President Gloria Macapagal-Arroyo during her “cyber corridor” tour here February 3.

The Chief Executive observed an English proficiency class of 20 students and a computer class for potential call center workers at the Ronald Raymond Lacson Sebastian ICT Academy of John B. Lacson Foundation Maritime University (JBLFMU) in Molo district.

Arroyo noted that JBLFMU offers TESDA (Technical Education Skills and Development Authority)-registered courses and able to produce 400 Pangulong Gloria Scholars who are aspiring call center agents. To date, 252 of these scholars are employed in BPO firms.

The President also cited JBLFMU’s high score which is 10 times more than the national hiring rate of six percent.

For seven years now, the JBLMFU has been offering TESDA-registered courses such as two-year programming NC IV, call center course, finishing course for call center agents NC II and medical transcription.

Likewise, it offers short-term proficiency courses like word processing, spreadsheet application, presentation package and adobe photoshop.

Arroyo expects that JBLFMU will soon offer visual graphics design and technical drafting courses.

“While we are a maritime university we have been producing highly competent ICT professionals,” said Dr. Marylou Lacson Arcelo, chair of JBLMFU Board of Trustees.

JBLMFU is the first maritime university in Southeast Asia.

Iloilo City is the most preferred “next wave city” following Manila and Cebu and outside of Luzon as recognized by the Business Processing Association of the Philippines (BPAP). As regional educational center, the city produces close to 20,000 graduates annually, thus a big pool of skilled manpower attracting prospective investors. The city now hosts a dozen BPOs employing some 5,000 workers.

The Cyber Region is “designed to spread developments away from an inequitable concentration in Metro Manila.”

“The cyber corridor is identified by the private sector, academe and government in finding the strongest, actual and potential locations for ICT investments like call centers, software development, medical transcription, engineering design, animation and games development,” Arroyo said.

The President also encouraged the establishment of broadband services in cities and identified growth areas; created the Commission on ICT, which is guided by the market with minimal government interference; and invested in technical education and skills development by providing schools with computers and Internet connection.

Developing the BPO sector, the government has invested in strategic digital infrastructure, formulated the appropriate policy, created the legal environment, and developed human capital through technical, vocational, and skills training scholarships.

Now touted as a global powerhouse, the Philippines BPO sector has created half million jobs and generated from a mere $24 million in 2001 to $7billion in 2009, while catching up with that of the world’s leader India’s $9 billion.

BPO or ‘Business Process Outsourcing’ refers to management of the core and non-core business tasks and processes of big and small companies through a business process outsourcing service. The parent company leverages on the technical expertise provided by business service providers in various developing countries by achieving cost reductions and enhancements in the quality of their services. Business process outsourcing services assume responsibility of fulfillment of a job or several tasks and play a crucial role in the management of business processes. Common business process outsourcing industry services include but are not limited to:

• Call centers
• Medical Transcriptions
• Research writing
• Catalog data entry
• Data entry services

Other forms of Business Process outsourcing services include:

• Catalog processing services
• E-commerce data entry
• Product library management
• Online product entry
• Catalog process

While many or all of the above tasks are essential for the successful functioning of a company, they can be successfully performed remotely without affecting the productivity of the business. Moreover, essential business functions are enhanced by the quality of BPO services. Most importantly, companies enjoy several financial benefits by outsourcing their various company processes to BPO services.

For instance, ‘Data Entry Services’ refers to services offered for the conversion of professional business data into meaningful presentations which can be easily understood. Data processing is an important aspect for business organizations which need to save or convert data for future use. Data entry services are simple and easy to understand and do not require high level of expertise or qualification to perform the entry of data. Data entry services can be provided by individuals with minimal qualifications as it simple requires copying and entering data into the required format. Obviously, outsourcing companies are at an advantage and gain several benefits by outsourcing their data entry services or other job functions. Some of these are:

• Reduction of cost
• Expertise at highly competitive rates
• Reduction of day-today company functions which require expensive human resources

By and large, the major outsourcing business process outsourcing service providers are the developed nations like the US and UK while major BPO service providers include the developing nations like India, Philippines, Malaysia and China. With a largely educated populace and English as a second language, workforce from these countries work for reduced salary providing greater financial leverage both, the BPO services seeker as well as the BPO service provider. Moreover, fluency of English enables individuals from these nations to work with minimal accent and technical training, required to cater to the multinational organizations.

Thus, Business process outsourcing is a win-win situation for both parties involved. The BPO industry is thriving globally as companies seek reduced labor costs for high quality services. Companies seeking BPO services can effectively utilize existing resources for developmental activities and are able to increase profitability due to massive reductions in their operational costs without compromising the quality of services. Low operating costs and better quality of work make it possible for them to hire additional labor than they conventionally would. Likewise, BPO service providers have tremendous scope and gain steady business with decent payrolls. Generation of jobs directly results in the financial enhancement of regions and countries.

Considering the current business scenario, it is quite evident that micro BPO companies struggle to be on the spotlight. Most often they even fail miserably. All these days, there was no such strategy that could work in favor of the small BPO firms. Herein the search for an appropriate strategy started.

The recent inclusion of the single consolidator strategy stands significant in many ways. For long, the operators have been looking to have resort to some strategies in order to take them out of the messy situation. After doing much of research, the strategy of single consolidator emerged to be the perfect answer to the problems of the small vendors.

Single consolidator is capable of managing the micro BPO vendors in a smart way. It offers an efficient mechanism for implementing the micro-sourcing. Apart from this, single consolidator offers various advantages to the smaller offshore outsourcing service providers such as project matching and dashboard to improve their service levels.

It is the single consolidator strategy that even allows the service vendors to have one-stop procurement channel, which helps them to enhance the efficiency level of their procurement. Single consolidator allows the small or mid-market businesses (SMB) the benefit of Tier-2/Tier-3 pricing from a single control point. This is truly a unique strategy to help the micro BPO in attaining the much needed recognition and the market share.

Foreclosure is one of the most devastating financial challenges that a family can face and one that many times can be avoided. The options available to residents for foreclosure are many, including but not limited to short sales. Following is a brief explanation of these solutions:

Reinstatement


A reinstatement is the simplest solution for a foreclosure, however it is often the most difficult. The homeowner simply requests the total amount owed to the mortgage company to date and pays it. This solution does not require the lender’s approval and will ‘reinstate’ a mortgage up to the day before the final foreclosure sale.

Forbearance or Repayment Plan


A forbearance or repayment plan involves the homeowner negotiating with the mortgage company to allow them to repay back payments over a period of time. The homeowner typically makes their current mortgage payment in addition to a portion of the back payments they owe.

Mortgage Modification


A mortgage modification involves the reduction of one of the following: the interest rate on the loan, the principal balance of the loan, the term of the loan, or any combination of these. These typically result in a lower payment to the homeowner and a more affordable mortgage.

Rent the Property


A homeowner who has a mortgage payment low enough that market rent will allow it to be paid, can convert their property to a rental and use the rental income to pay the mortgage.

Deed in Lieu of Foreclosure


Also known as a ‘friendly foreclosure,’ a deed in lieu allows the homeowner to return the property to the lender rather than go through the foreclosure process. Lender approval is required for this option, and the homeowner must also vacate the property.

Bankruptcy


Many have considered and marketed bankruptcy as a ‘foreclosure solution,’ but this is only true in some states and situations. If the homeowner has non-mortgage debts that cause a shortfall of paying their mortgage payments and a personal bankruptcy will eliminate these debts, this may be a viable solution.

Refinance


If a homeowner has sufficient equity in their property and their credit is still in good standing, they may be able to refinance their mortgage.

Servicemembers Civil Relief Act (military personnel only)


If a member of the military is experiencing financial distress due to deployment, and that person can show that their debt was entered into prior to deployment, they may qualify for relief under the Servicemembers Civil Relief Act. The American Bar Association has a network of attorneys that will work with servicemembers in relation to qualifying for this relief.

Sell the Property


Homeowners with sufficient equity can list their property with a qualified agent that understands the foreclosure process in their area.

Short Sale


If a homeowner owes more on their property than it is currently worth, then they can hire a qualified real estate agent to market and sell their property through the negotiation of a short sale with their lender. This typically requires the property to be on the market and the homeowner must have a financial hardship to qualify. Hardship can be simply defined as a material change in the financial stability of the homeowner between the date of the home purchase and the date of the short sale negotiation. Acceptable hardships include but are not limited to: mortgage payment increase, job loss, divorce, excessive debt, forced or unplanned relocation, and more

A short sale can be an excellent solution for homeowners who need to sell, and who owe more on their homes than they are worth. In the past, it was rare for a bank or lender to accept a short sale. Today, however, due to overwhelming market changes, banks and lenders have become much more negotiable when it comes to these transactions. Recent changes in corporate policy and the Obama administration have also improved the chances of getting a short sale approved.

But to be technical, here’s a more official definition:

A homeowner is ’short’ when the amount owed on his/her property is higher than current market value.
A short sale occurs when a negotiation is entered into with the homeowner’s mortgage company (or companies) to accept less than the full balance of the loan at closing. A buyer closes on the property, and the property is then ’sold short’ of the total value of the mortgage.
For homeowners to qualify for a short sale, they must fall into all of the following circumstances:

Financial Hardship – There is a situation causing you to have trouble affording your mortgage.
Monthly Income Shortfall – In other words: “You have more month than money.” A lender will want to see that you cannot afford, or soon will not be able to afford your mortgage.
Insolvency – The lender will want to see that you do not have significant liquid assets that would allow you to pay down your mortgage

All and more at Http://www.walkinsindia.com/it_Walkin

Walk in on Saturday 6th Feb 2010 for CRM TECHNICAL
DW Walkin at Satyam – PUNE / BAngalore / Hyderabad
Walk-in for Java/Mainframe/QA Testing – Chennai
WALK IN – Oracle/PLSQL interviews on 6-Feb-HCL
SAS Walk In Interview, Pune Saturday, Feb 06th
DW Walk In Interview, Pune & Mumbai Saturday, Feb 06th
Walkin for BPO at Bangalore – FEB 6 – Capgemini BPO
Oracle Apps R12 Walkin at Noida – FEB 6 2010
.NET Walkin at Noida – FEB 4/5/6
Walk-in for SAP Basis n Basis Security in HCL,Noida on 6th Feb’10
Walk-in at TCS Gurgaon 6-Feb-10 PL/SQL Developer
Walk in on 6th Feb 2010 for Oracle, PL/SQL skills at BLR
Walk In Interviews for SAP ABAP Professionals (2-8 Years ) – FEb 6
Mega Walk-in for Java/J2EE professionals in Noida on 7th Feb’ 10
Dotnet WALK-IN at NIIT Technologies, on SUNDAY (7th Feb 2010)
Walkin at Capgemini BPO on Feb 6, 2010
Freshers 2008 and 2009 ITIS Career Opportunities at Cognizant
ASP.NET / C# Walkin at Noida – FEB 6 2010
Walk-in on Sat 6 Feb for Faculty Postions – Mumbai
Career Opportunities for 2008 and 2009 Fresher’s
SAP Interview with IBM ::: 6th Feb in Mumbai

All and more at Http://www.walkinsindia.com/it_walkin

Good luck!

New Delhi is the place for people who want to make successful career in BPO industry. Some of the well known business corporations like EXL, Xansa, NIIT SmartServe, have set up their base in Delhi & NCR regions. Mainly because of these reasons, the national capital territory of India has become the preferred spot for jobseekers.

Call center jobs have now become an attractive option to the educated youth of Delhi and NCR region. Delhi youngsters are highly energetic and they are always in a look out for lucrative jobs. Therefore, most youngsters have decided to focus their attention on offshore outsourcing service providers. The BPO companies offer higher pay package and host of other amenities such as excellent incentives, free pick and drop cab, entertainment, meals and many more.

Even people from other places like Kolkata, Jaipur and Ahemdabad have decided to move to Delhi for better life. The nation’s capital is truly a place for hard working and passionate people.

UPCOMING TRAININGS & SEMINAR SCHEDULE

Calendar view of Entrepreneurs Accounting Academy Trainings and Seminars Schedule: CLICK HERE
OR
Download PDF File Entrepreneurs Accounting Academy Trainings and Seminars Schedule:CLICK HERE

LIST OF TRAININGS AND SEMINARS:

(follow the links or download the file above for the schedule of each seminar)

• Accounting For Non-Accountants 1 Seminar
• Accounting 101 for Employees and Managers Seminar
• Fundamentals of Cost Accounting Seminar
• Advanced Cost Accounting Seminar
• Costing and Pricing Seminar
• Warehouse Management and Inventory Control Seminar
• Cash Flow Management Seminar
• Budgeting and Forecasting Seminar
• Financial Analysis Tools and Techniques Seminar
• Finance for Non-Finance Seminar
• Effective Payroll Management Seminar
• Compensation and Benefits Seminar
• Comprehensive Tax Seminar
• Operations Auditing Seminar
• Entrepreneurship Seminar for FREE*
• Credit and Collection Seminar
• Credit Risk Management Seminar

“Our trainings are always interactive and hands-on. In this way, participants will surely learn and gain the knowledge and skills being transferred.”

For future inquiries you may contact us:

Call us: (632) 339 1301 | (632) 338 3857

Email: info@eaa.edu.ph

Address: 1006 Rufino Plaza 6784 Ayala Avenue Makati City Philippines 1223

Visit our WEBSITE

Following a tremendous response to FREE email subscription services, where in walkin detail being sent to your email id every day, JumboWalkin.com team is very pleased to let you know that it has launched the FREE SMS service also for instant alerts in you mobile on latest walkin interviews across india.

This service enables you to get info on new walkin interviews in india as and when posted on Jumbowalkin.com. So why wait?

Please take s minute to Subscribe to FREE Walkin SMS alert service from JumboWalkin.com, here is how you can do it.

Are you a gmail user? then Please follow this link – http://labs.google.co.in/smschannels/subscribe/JumboWalkin

If you are a non gmail user – Please SMS ‘ON JumboWalkin’ to 9870807070

Good luck!

Day 33 of the Grammy Chase and today I find something else pretty hip, related to the Grammy’s and Buffalo. Sunday I found an article in the Buffalo News regarding Caroline Goulding, a first-time Grammy Nominated violinist who actually played along with the Buffalo Philharmonic Orchestra on the evening of the Grammy’s, Jan. 31. Well today, on Hero’s blog, a really cool, innovative, trendsetting graphic design and print boutique here in Buffalo, they proudly posted Beatles legend Ringo Star wearing a t-shirt that they designed. Ringo wore the tee during the Grammy’s in front of millions of pairs of eyes to their elation. Another degree closer it seems. Congrats Beth and Mark! Click the Hero link above to see and learn more about the t-shirt design.

Bharatbook added a new report on “India Offshore Non-voice Insurance BPO industry” analyses the global Insurance Industry and its ability to outsource along with the in-depth analysis of outsourcing potential and processes in Indian BPO market.

India Offshore Non-voice Insurance BPO industry report ( http://www.bharatbook.com/detail.asp?id=130291&rt=India-Offshore-Non-voice-Insurance-BPO-industry.html ) says that BPO is no longer an optional strategy but it is a strategic necessity. BPO and ITO continue to find favour with organisations looking to slash costs and raise productivity. Low labour costs, a huge pool of skilled manpower, and abundant natural resources make India a highly competitive manufacturing base for global exports in addition to catering to the vast domestic market. The use of English for business and official communication, and the high-quality managerial and technical talent created by some of the best higher education system in the developing world, add to India’s business friendliness.

SCOPE OF REPORT

The global business process outsourcing (BPO) industry ranks amongst the fastest-growing industries in the world. In the global BPO market, BFSI has emerged as the fastest-growing sector. Within the global BFSI BPO market, insurance segment accounts for more than 25% share. BPO is no longer an optional strategy but it is a strategic necessity. BPO industry has demonstrated its ability to reduce insurance back-office costs by 30% to 50%.

An understanding of the global insurance industry is necessary to comprehend the potential for insurance BPO services. This report contains a comprehensive overview of the global insurance industry with a special reference to the US, the UK and Australia.

The Industry report – Non- voice BPO in Insurance analyses the global Insurance Industry and its ability to outsource along with the in-depth analysis of outsourcing potential and processes in Indian BPO market. It presents the future outlook of one of the fastest growing industry worldwide.

KEY POINTS DISCUSSED
Non-voice offshore Insurance-BPO services industry in India
Insurance industries in the US, the UK, and Australia
The global outsourcing potential and the list of major outsourcing and willing to outsource insurance companies in US and UK
Operational structure of insurance company
Current & emerging Insurance process being outsourced
Contribution of BFSI segment in total BPO revenues in India as well as break-up of voice and non-voice BFSI
Outsourcing Potential – Why India?
Issues and challenges faced by the industry
An exclusive list of niche, captive and third party BPOs in India
Recent insurance outsourcing contracts signed by Indian BPO vendors
Profiles of Indian insurance BPO vendors and their respective functions – Company info, brief write –up, milestones, its competitors, revenues
Future outlook – Offshore Non-voice Insurance BPO industry in the year ahead.

REASONS WHY YOU SHOULD BUY THE REPORT
sharpen the focus and identify new markets
crystallizing strategic plans
learning about outsourcing trends in the insurance industry.
Gaining a comprehensive understanding of a fast-growing industry.

To know more and to buy a copy of your report feel free to visit : http://www.bharatbook.com/detail.asp?id=130291&rt=India-Offshore-Non-voice-Insurance-BPO-industry.html

Or

Contact us at :

Bharat Book Bureau
Tel: +91 22 27578668
Fax: +91 22 27579131
Email: info@bharatbook.com
Website: www.bharatbook.com
Blog: http://bharatbookresearch.blogspot.com
Follow us on twitter: http://twitter.com/3bbharatbook

Outsourcing business is all about efficiency, leveraging great talent pool and differentiating with respect to customer satisfaction, speed, innovation and managed growth. If companies can do this consistently, there is growth and no one can stop job migrations to other companies or countries. Am sure you already know how DELL changed the game in the PC industry.  It takes only one company to redefine responsiveness and pricing. Then, the cost conscious customers will come back for renegotiation or transition to your competitor. You may be doing great so far but keep improve your performance to sustain.

The Challenges 

• More and more countries get into outsourcing business there by increases external competition in addition to tuff competitions inside.
• Salary arbitrage is no more a competitive edge. Human beings are all over the place. They watch, learn faster and get ready to compete. You know what happened to manufacturing.
• Increasing operational cost, very high salary expectations, difficulties in finding quality human resources within the country and high attrition rate affect the overall business profitability.
• Ineffectively managed interactions between the BPO organization and the customer affect quality. Continuously changing information put pressure on the employees to constantly unlearn & learn for flawless operation.
• 50% of quality related issues are due to lack of easy access to common information and working on outdated information.

Overall, these challenges make life difficult to maintain profitability and sustain growth. So the BPO companies should get ready for the next round.

Changing the Game

1. Quick response over phone or any other media will keep your customers smile and come back to you for more business. Organize knowledge to deliver right knowledge at the fingertips of agents so that the time they spend on customer interaction can be dramatically reduced. This will give you the confidence to move to output based pricing and make more money through dramatic increase in per employee revenue.
2. Maintain process knowledge, manage changes, deliver, track and ensure it reaches people on time so that they will never operate on wrong information. At the same time highest level of security is essential to encrypt, store and deliver confidential information. Audit trail is vital to keep track of the entire flow of information and get insight into who sent, what, when and who accessed, when and how many times.
3. Team huddles and email are very inefficient for disseminating information. Centralized knowledge base driven communication platform is needed to effectively manage internal communication. It helps teams across multiple shifts get consistent view and timely access on organizational knowledge.
4. Align right talent to the task and provide the knowledge on how to perform better. There are many first-time managers with less than four years of experience and hence it is critical to empower them with scientific and systematic management approaches to manage talent, activities and monitor the progress.
5. To reduce the cost and increase the speed of response, a common support knowledge base must be provided to people across locations. Expanding to Tier-1 and Tier-2 cities cannot be stopped and hence it is important to have an intelligently connected workplace. 
6. Looking at the growth of companies, it is impossible to deliver learning through traditional training model. Innovative and scalable learning platform can facilitate competency management through personalized and continuous learning. Maintain a library of good and bad customer responses to train the employees. Sometimes, people make mistakes unconsciously.

Solution:

1. Lpcube Knowledge Management for bringing enterprise knowledge at the fingertips.
2. Lpcube Next Generation HR solution for transforming the workforce
3. Lpcube Wise Support for intelligent customer support

Need Help?

To assess the BPO workforce performance quotient and to gain insight into how to make your organization wiser, please contact us at greatwork@lpcube.com.

New Walkin Interviews have been scheduled in TOp COmpanies of India, Like CTS, IBM, Sagacious, Assign Info, Yantra, Oracle India and many more..

Walkins from February 2-6 (FEB 2,3,4,5,6,7)

View Walk-in Details at – http://www.walkinsindia.com

http://www.jumbowalkin.com

Good luck!