Blogs about: Brand Audio
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Mind The Gap
Happy New Year from Rick and the team at Brand Audio In 2012 we published a white paper on ‘the pre-agent caller experience and its effect on behaviour’. The response to this previously unstudied are… more →
Brand Audio : The Customer Experience Blog
Be Heard! - The Right Voice For Your Brand
wrote 2 months ago: All businesses know the importance of how their ‘brand’ is represented and portrayed by … more →
Don't Forget What Your Business Sounds Like
wrote 2 months ago: There has never been so many ways to contact a company or brand In an office, In the store, on the p … more →
What A Difference A Message Makes
wrote 3 months ago: A thought occurred to us today about the reason behind why we do what we do on a day to day basis at … more →
The London and South East Contact Centre Awards 2012
wrote 11 months ago: A few thoughts on my involvement in the London and South East Contact Centre Awards 2012 by Rick Kir … more →
Using Sound to Influence Caller Behaviour
wrote 1 year ago: Feelings & Emotions Sound affects feelings and emotions, which in turn drives behaviour. By usin … more →
Are You Listening to or Losing your Customers?
wrote 1 year ago: The Brand Audio consumer survey results tell us that 61% of customers prefer to contact you via the … more →
Is your customer support a bit of a let-down?
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wrote 2 years ago: Most businesses these days understand that they are driven by Brandships. Many appreciate that Bran … more →
Mind The Gap
wrote 4 months ago: Happy New Year from Rick and the team at Brand Audio In 2012 we published a white paper on ‘the pre … more →
Healthcare Marketing: Let's HEAR it for the Brand!
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wrote 5 months ago: Just like brand visuals, audio can help recognize, identify, position and enhance a brand. Imagine a … more →
Holidays Are Coming ...
wrote 5 months ago: Christmas is now just around the corner so no doubt you are shopping for those last minute gifts, bu … more →
Oh No...... Not 'Greensleeves' Again!
wrote 8 months ago: Are you one of those companies that play ‘tinkly’ versions of classical music on your ca … more →
Think Differently About Your 'On Hold' Messages.
wrote 8 months ago: You have worked tirelessly on creating your brand identity, spent all that money on advertising, and … more →
Your Call Is Important To Us
wrote 8 months ago: Voice and music on hold needs to be implemented correctly, otherwise it can cause more problems than … more →
