Blogs about: Branded Service Employee
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When It Comes to Hiring, You Do Have a Choice
My daughter is two, and she is now to the point to where she can understand the concept of choosing to do the right thing in order to meet a longer-term goal. For example, she now chooses not to throw… more →
The Transfer...
When It Comes to Hiring, You Do Have a Choice
Chris wrote 1 year ago: My daughter is two, and she is now to the point to where she can understand the concept of choosing … more →
Services Marketing During an Economic Downturn
Chris wrote 1 year ago: (I promised myself that I wasn’t going to jump on the “blog about the economy” ban … more →
Make It Easy On Your Customers-Even When You're Not There
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Chris wrote 1 year ago: Typically, when we think of services marketing, we think of branded customer service, empowered fron … more →
Branded Service Turn-Offs
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Chris wrote 1 year ago: Two branded service turn-offs: 1. Tray-liner job applications Screams volumes about how much you are … more →
Two Branded Service Anecdotes
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Chris wrote 1 year ago: I’m a complainer. Those who follow my blog know this. Both of them. So I decided today to incl … more →
Passing It Along: Meeting the People Challenge-The Transformation of Human Resources (podcast)
Chris wrote 1 year ago: I ran across this podcast today while browsing through iTunes for good marketing-oriented podcasts. … more →
Favorite Blog Posts March 3-7
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Chris wrote 1 year ago: How to Cure WhirlyBrand- Awesome post by Ed Roach at Small Business Branding. Definitely going into … more →
Grant Thornton Gets Services Marketing
Chris wrote 1 year ago: This morning, I saw a commercial for Grant Thornton. The tagline was something along the lines of, … more →
Passing It On: Real feedback when it matters
Chris wrote 1 year ago: I recently ran across this video on Andy Sernovitz’s blog, “Damn, I Wish I ‘d Thou … more →
In Services Marketing, "Value Added" Is Key (and Free)
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Chris wrote 1 year ago: Typically, when we think of “value added,” we think about giving away free stuff. When I … more →
Passing It On: Starbucks nationwide to close for emergency re-training Feb. 26
Chris wrote 1 year ago: Aside from the fact that access to a hazelnut latte, extra hot, will be blocked for three hours in a … more →
Fresh Content
Chris wrote 1 year ago: Have you noticed after following a blog for a certain period of time that it seems you’re just … more →
Passing It On: An Open Letter to Starbucks' Howard Schultz
Chris wrote 1 year ago: I promise I’m not out searching for this stuff! To continue my discussion about Starbucks and … more →
Services Marketing and the Pizza Continuum
Chris wrote 1 year ago: My neighborhood borders a large area of undeveloped land. Actually, it used to border a large area o … more →
When Commodities Compete, Branded Service is the Key
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Chris wrote 1 year ago: You’ve probably heard the news about how McDonald’s is competing directly with Starbucks … more →
How Much Does Employee Empowerment Cost?
Chris wrote 2 years ago: One group of Front Line Service Employees (FLSE’s) that I sometimes fail to consider is the te … more →
Bad Service? Make it Hurt.
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Chris wrote 2 years ago: My family and I recently ate at a local On the Border restaurant. Now, we’ve all had bad servi … more →
Favorite Posts for August 20-24
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Chris wrote 2 years ago: Wednesday Clustered Social Networks Lead to Company Innovation- Rob May from Businesspundit.com make … more →
The Slow, Painful Death of a Local Brand
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Chris wrote 2 years ago: Ah, what an eventful few weeks. Moved houses, changed jobs, computer died. Hopefully now, I’m … more →
