This is the second installment on how you can improve your customer relationships. It’s intitled, “Do your customers still feel the love?”

Contact Information: Allyn Conway, ACG, Incorporated, 937-433-8122, aconway@acgcbs.com

ACG, Incorporated Expands Technology Offerings with Business Execution Services

Dayton, Ohio – October 26, 2009 – ACG, Incorporated, a Professional Knowledge firm, announced today creation of a new division dedicated to helping organizations monitor and attain their strategic goals and increase employee engagement.

“In conversation with many business owners and organizational heads, we continually hear about the inability to execute on strategic goals, communicate goals down through the organization and get employee buy-in and accountability.” said Allyn Conway, President of ACG. Statistics show that over 70% of employees are not fully engaged while at work. Part of the issue is that they are not clear on what is expected of them, except to work their scheduled hours at their position.

For over 22 years, ACG has been helping organizations use technology in managing their human capital using human resource, payroll and time and attendance systems. Adding Business Execution technology completes ACG’s goal of being able to offer a complete solution for human capital management.

ACG has partnered with the global leader in business execution solutions to offer custom performance metrics dashboards, strategic goal alignment and goal-driven employee accountability tools. It has been documented that these systems, on average, increase revenue 1%, employee productivity 3%, and reduce turnover by 7%. These are very significant numbers which have a tremendous impact on the bottom line.

“Our conversations with clients are very positive. Organizations with fewer than 50 and over 3,000 employees tell us that this is just what they seek,” said Allyn Conway, President of ACG, Inc. “They need to better communicate organization goals and easily show how progress is being made.” Conway added “With the economy starting to recover, it is more important now than ever before to have everyone focused on productivity and meeting the goals of the organization.

To kick off this new division, ACG will conduct daily web seminars to introduce these services and demonstrate how they can work for our clients. These web seminars will begin at 9:00 AM daily, Monday thru Friday for two weeks starting November 9th. Attendees must register 24 hours in advance by e-mailing ACG at aconway@acgcbs.com, putting in the subject line which day they will be attending. Space is limited, so people should reserve their spots as soon as possible.

About ACG, Incorporated

ACG, Incorporated helps organizations reach strategic and operational goals, instilling accountability and encouraging more effective use of technology. ACG offers extensive expertise in the areas of complete human capital management, business execution and accounting systems. Since 1984, ACG has helped small and mid-market companies streamline processes and improve profitability. ACG’s approach uses over 25 years of experience in business process consulting to help clients operate more efficiently.

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Ceylinco Land Exchange, a real estate firm in Sri Lanka’s troubled Ceylinco group, is striking out under a new name, while employees are negotiating to buy out the firm, officials said.

The firm is now operating under the name of People’s Realty Limited.

“The management is negotiating with relevant companies [to buy the shares],” chief executive director of People’s Realty Bhathiya Satharasinghe said.

The firm was started 1991 is 99 percent owned by Ceylinco firms. The book value of the company is 6.9 million rupees and the shares would be offered to 47 employees, he said.

The Ceylinco group ran into trouble after a Golden Key Credit Card Company, an unregulated firm which paid high interest rates, collapsed late last year. Numerous Ceylinco firms were engaged in financial services and property.

The stock of People’s Realty is held by several Ceylinco group firms, lead by Asian Leasing Corporation (44 percent) Ceylinco Asset Management (30 percent), Ceylinco Developers Limited (15.5 percent) and Asian Finance (9.6 percent).

The firm says the housing market has now cooled and building costs are also lower.

Sri Lanka’s inflation and land prices rocketed up (asset-price bubble) after the Central Bank started printing money to finance an expanding budget deficit from 2004 by keeping interest rates low.

Low interest rates in the formal banking sector drive savers into risky or ’sub-prime’ investments. But from 2007 policy was tightened and rates were raised. The financial and property bubble then collapsed as it happened in the United States.

“Between 20 to 25 percent of property prices have depreciated last year,” Satharasinghe said.

“When interest rates go up real-estate is hit.”

He says building costs are also lower, and his firm is competitive.

“A lot of homes in Sri Lanka are built at higher costs and the home owners have ended up paying more than they should to house builders,” Satharasinghe said.

“When I was asked to do a valuation for house in Colombo a home owner had paid three million rupees for a swimming pool, my valuation is we could have built it for 1.2 million rupees with a 30 percent margin.”

The firm is now involved in two real-estate projects in Kiribathgoda and Piliyandala, just outside Sri Lanka’s capital Colombo, which are expected to generate 140 million rupees of income, general manager Lakkana Abeyanayake said.

Ceylinco Selna, another real estate firm, may also be brought under Peoples Reality, Satharasighe said.

“I’m the executive director of those companies as well and we want to bring these companies under one umbrella,” Satharasinghe said. “Already Ceylinco Selna is operating like that.”

Since 1996, Microsoft has been writing operating systems for little computers to carry in your pocket. It was a lonely business until the company’s perennial rival, Apple, introduced the Web-browsing, music-playing iPhone. But now that smartphones are popular, Microsoft’s operating system, Windows Mobile, is foundering.

More cellphone makers are turning to the free Android operating system made by Microsoft’s latest nemesis, Google.

via Big Cellphone Makers Shift to Android Platform From Google – NYTimes.com

Einfach hab ichs mir ja nicht vorgestellt, eher hab ich mir garnix vorgestellt. Ich wollte es ganz nach meiner neuen Einstellung unkompliziert und situationsbedingt auf mich zukommen lassen.

„Einen Job zu finden kann doch nicht wirklich ein Problem sein. Wenn, dann gibt es immer noch Amt, Eltern oder Freunde (mit denen man ne Weltreise machen könne), um nicht zu verkümmern.„
Platzierte ich so den Gedanken in mein Hinterhirn.

Doch der neue Way of Life scheint Früchte zu tragen. Nimmst du das Leben nicht so schwer und versuchst nicht Bedenken und Befürchtungen zur Tagesordnung zu machen, bleibt dein Geist rein und frei, um sich zu entfalten und bereitet sich für die Zukunft mit viel mehr Weisheit vor. Aber man kann auch Karma dazu sagen, denn du erntest was du säst.

So hatte ich zB. meine Kamera in Sardinien dabei mit dem Hintergedanken von dem Camp ein Image-Video zu drehen, dass ich bei Glück an Akzente verkaufen könne und mit noch mehr Glück weitere Filme in der nächsten Saison drehen dürfe.

Doch es kam so, dass die Geschäftsführung von dem Video so begeistert war (und von meiner Kompetenz), dass man mich prompt als Marketingmanager eingestellt hat. Nach der Übernahme von Akzente Reisen im Frühling hat man viele Pläne und viele Positionen sind zu besetzen – Glück(?) für mich.

Also werde ich ab nächsten Monat mein neues Quartier in Leer (Ostfriesland) beziehen und mich der Vermarktung von Tourismusangeboten widmen.

Dass das Meer nur 20km, Holland 50km entfernt und viele Möglichkeiten zum Surfen auch im Winter ringsum liegen, ist der Summand des positiven Denkens.

This is the best collection of meaningful activities I’ve come across. All the activities are designed to achieve a purpose and are right on target. The pages are designed so that you can easily follow and understand the activities that are grouped into application area or need.

The book covers active training techniques for team building, stimulating discussion, on-the-spot assessments, prompting questions, and reviewing strategies. There are quite a few more, as well a section in the beginning with ‘tips’ for the trainer, like learning names, timesavers, role-playing, setting-up the training room, etc.

You will hardly ever conduct a training that will not benefit from a quick peek into this book and the ideas and suggestions included. I honestly believe that no training bookshelf should be without this book: The activities are targeted, relevant to the subject matter and guranteed to produce the desired results.

You will not find any ‘wishy-washy’ activities and games here nor will you catch yourself yawning as you turn the pages. It’s quite the opposite in fact; this book is so well written and well presented, that you just might find yourself going through all the 101 activities! And while you’re at it, why don’t you check ‘Active Training’ by Mel Silberman as well – it’s a gem of a book…

Don’t hesitate, this is one purchase you will never regret.

Click Here to see more reviews about: 101 Ways to Make Training Active (Paperback)

TWRPS is in Prelaunch which means that everyone can join for free right now and then on October 7th it is time to pay for your account and you will also get access to Unlimited Webhosting and Unlimited Remote Digital File Storage so that you can backup your files to an encrypted server for safe storage. These are really great products that any business or person can use.

Now after October first you can still offer a 100% NO RISK 14 Day Free Trial! Which makes it easy for people to signup and get two people and get into the profit before ever having to spend any money whatsoever!! This is an awesome system and it includes a matematically unbeatable payplan and that’s why so many marketers are signing up.
TWRPS pays out a massive 96.9% in commissions back out to it’s affiliates. In other words for every peson that pays $30 for their account, the owner pays out $29 which is unheard of in this industry and this is one of the reasons that this program is going to be one of the BIGGESST programs to hit the internet. In essence you will be earning 450% more than the owner!!

Now this Affiliate Referral System is based on a 2X8 forced matrix which means that this system provides the fastest rate of spillovers possible and another reason so many marketers love this new system.

The PayPlan is awesome!! You only need 510 TOTAL members to fill up your matrix and earn $2330 per month residual income!!

You get paid as follows.

This system has been made for the 99% of MLM marketers who struggle to get referrals AND always seem to be left out of pocket.If this is you, you NEED to take a look at this.Watch the short 4 minute video James has made and read ALL the details on the site so you can make an informed decision on this.

My Success

JOIN NOW FOR FREE Till OCT 7th and start MAKING REAL CASH!!

If you would like to contact me by email you may at globalincomefromhome@gmail.com

Or on Skype : theuplineteam

Like the other reviewers, I find this book to be exceptionally clear and well-written, and provides a great introduction to the key concepts of human performance improvement (also called human performance technology).It’s deceptively simple, because the book has a rigorous intellectual base, and cites key theories, authors and research in the field (not surprising, because Stolovitch and Keeps also co-edited the definitive handbook in the field).

I used the book as a text in my graduate course in human performance technology.It offers many benefits as a textbook.It’s readable, so it invites students to read it. It’s interactive as well, which makes the reading experience more of a learning session, rather than just an absorption session.

Through these activities, the book makes the abstract and admittedly difficult-to-grasp concepts of human performance improvement concrete.

It also helps me model a key performance concept: build on small successes to create effective performance.Because this book is accessible, my students–many of whom are new to both the field and graduate education–can demonstrate success early in the program and that inspires them to greater success.

Product Description
Training Ain’t Performance is a whimsical, entertaining, and solidly written book that takes on the subject of human performance in the workplace. From its first chapter, Show Me the Money, to its concluding chapters, Hit or Myth: Separating Fact from Workplace Performance Fiction, readers are gently guided toward an understanding of human performance improvement and how to use it for real organizational value.

Click Here to see more reviews about: Training Ain’t Performance (Paperback)

Mastering Technical Sales provides a terrific foundation for the newly-minted Sales Engineer, a growth vehicle for the developing journeyman, and rich source-book for the seasoned professional.

While there are numerous “sales methodology” books available today, nearly all focus on the sales people and provide little or no information for the Sales Engineer and others who address the technical sale portion of the overall sales process.Mastering Technical Sales focuses on this critical area and shares how to manage and execute technical sales tasks to enjoy the highest success rates, both in the sales process and in one’s professional growth.

Advice to SE’s:Buy it and read it.

Advice to SE Management:Purchase copies for all of your new hires.

Product Description
Mastering Technical Sales: The Sales Engineer’s Handbook covers all of the key areas of selling high-technology products, including detailed action plans to establish personal excellence in key performance drivers in technical sales. This comprehensive volume teaches you how to be more successful as an individual contributor, helping to better ensure promotion within your sales organization, or advancement elsewhere within your company. The book gives you the practical guidance you need to sharpen your skills in sales and technology. Moreover, for the technical manager it explains how to build an infrastructure to support continuous high sales growth.

You are encouraged to use the tested and proven frameworks provided, working with the best practices specially adapted for the sales engineer, to develop a more effective, personalized and systematic approach to improve your personal performance. Special attention is given to the team sales concept and the importance of the contributions of the technical professionals who directly support sales. This book is not the usual update, or rehash of “years-ago” methodologies. Instead, it shows you how to deal with today’s vastly higher levels of sophistication in technical products and customer needs.

About the Author
John Care is regional technical director at Business Objects, San Jose, CA. He received his B.Sc. in technical Chemical Engineering with honors from Imperial College of Science and Technology, London, England.

Aron Bohlig, director of vertical product management at Nortel Networks, received B.S. degrees in both information technology and English from the University of Puget Sound. He is currently earning his M.B.A. at the Wharton School, University of Pennsylvania.

Click Here to see more reviews about: Mastering Technical Sales: The Sales Engineer’s Handbook (Hardcover)

İşte size yüksek mobil çalışanlar ve müşteriler için bir hizmet sağlayan yardımcı olacak iki yeni kurs vardır. Size nasıl e-posta erişimi, kişi listelerini, takvimleri ve belgeleri vermek öğreneceksiniz şirketin web sitesinde Windows Small Business veya Essential Business Server ile Windows Mobile dağıtımını tarafından saklanır.

Now this is an area I never thought I would dip into when we started our own business – HIRING a collection agency.  From the title, some of you probably thought I would be discussing how to avoid collection agencies as a small business – but alas.  As a small business owner, one of the first rude awakenings you come to in your business life is – lots of companies don’t pay on time.

collecting your money. it's not always pretty.

It never occurred to me, in the course of my life as an employee that b2b collections would be such a common difficulty.  And the worse culprits are – large corporations!  I am starting to believe it is by design, but my experience reminds me that it is case to case and you can’t accuse all companies of bad business practices.

The interesting part is dealing with the actual collection agencies as a customer.  It is a completely different experience than being on the end as a recipient of their service!

I have come to find out that collection agency sales reps & service providers are some of the best sources of hands-on business advice.  It comes from their experience.  I know that I don’t want to be a jerk to our customers.  I also have come to know when I am being played, jerked around, or plain disrespected for the services we provide.  In the later cases, it helps to call on a professional to handle the situation – saves time, frustration & plenty of self-doubt about what you are doing.

Some of the interesting things I have learned in discussing cases with collection agency representatives:

1. If a client immediately tells you that they will report you concerning the “Fair Debt Collections Practice Act” then they are very familiar with being called on by collection agencies & they know how to play the game.  BTW this Act does NOT apply to commercial debt, only consumer debt.
2. Never give a threat or tell a customer what you will do next.  If they are refusing to pay, leave the conversation open ended.  The biggest fear for anyone is the fear of the unknown – leave them wondering if you are going to get a collection agency after them, stop servicing them & ruin their business or come after them with the proverbially baseball bat (I am not into violence, but it is always a good visual when I am in a bad mood).
3. There are two kinds of customers: those with intent-to-pay and those with no-intent-to-pay, the former can be helped, ie factoring (getting a loan against their receivables), the later are just jerks & you will most likely need to come down like a hammer at some point.
4. This is case specific, but don’t continue doing business with an unhappy customer.  This is just a time & energy soak for you as a small business.  If they aren’t happy with your product or services the first time you interact, then you try to rectify the transaction & if they still aren’t happy – they will most likely never be happy & you will continue to argue about quality of your business, amount to be charged/paid and ultimately you will end up in court – THE WORST time soak for any small business!

If you are facing the collection agency road, I wish you all the best and just know – b2b collections are far more common then most small business owners are aware.  One agency representative told me there are 26,000 b2b collection agencies in the US!

If you’re on Twitter, more than likely you’ve seen a tweet from someone trying to sell you on a system that will make you money fast. Well, I’m not going to lie, bend the truth, or inflate the message – you can earn money as a distributor for Lifemax, but you won’t become rich quick.

Is there potential to make money right away? Yes! Is there potential to make a lot of money? Yes! Will you be making a full-time salary this month? No, not unless you have a lot of contacts who are willing to try a new product.

Lets face it, Mila sounds too good to be true and people nowadays expect instant results. People have reported results within the week they start consuming it, but everyone’s different. They also aren’t always healthy minded. Mila is a great product. I hate to call it a product, because it’s food. It’s natural and better for your body than supplements, and it’s probably one of the best investments anyone could make. However, in this fastfood world, that’s hard to understand until you try it.

So, for these reasons, Lifemax distributors, including me, are looking for people who are looking. If you’re looking for extra income for bills or holidays, Lifemax may be for you. If you’re looking for a business opportunity that can produce a substantial income in the next 2-3 years, Lifemax may be for you. If you’re looking for a product you can believe in, Lifemax may be for you. However, like any business venture, I suggest you do your research. The decision to stat a new business venture is yours and you need to pick one that fits YOU.

pic by mfilej

I’ll just go ahead and start by saying I am a tweeter. That’s right, I’m on twitter, exchanging comments and links and asking questions at the virtual water cooler that is twitter. My inner child loves it, but I do have professional reasons for tweeting.

Some of the best articles on freelancing, small business, and the translation industry in general come to me via twitter from–not shocking–other professional translators. And we are a helpful lot! If you need help, tweet your issue and see what happens.

I found a hash dictionary to help us find colleagues.

Here are some of the hashes translators are adding to their tweets as markers. If you know of more, please share!

#xl8: stands for “translate”, is used by people in the translation industry when discussing issues related to translation and localization.

#translating: essentially the same as #xl8, but longer and so not used as frequently. This hashtag can be useful when actually using the word “translating” in a tweet;

#t9n: which stands for “translation” and can be used in the same way as #xl8 or when using this abbreviated form of the word “translation” in a tweet;

#l10n: which stands for “localization” and is used when tweeting about the localization industry (see also #i18n below for localization specific to computers and software);

#i18n: which stands for internationalization;

#g11n: which stands for globalization, but is often used with essentially the same meaning as #i18n.

Don’t forget to share any other translation-related hashes you know. Thanks!

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Ein Tag wie viele, Säcke schläppen, Muscheln sammeln und Strohsternchen basteln. Eigentlich war ja Surfkurs geplant, doch der Wind drehte und jenes fiel flach, also konnte ich gediegen meinen favorisierten Beschäftigungen nachgehen.

Ich glaub es war so gegen 3Uhr, nach meiner therapeutisch wichtigen Siesta, als Marsha trocken verlauten ließ: „Rick, fährst du nachher mal nach Korsika?“
Huh? – „Du musst unser super, schnelles, neues Auto rüber zu den Korsaken bringen, die haben ihres zerschossen. Am Hafen erwartet man dich dann und du nimmst dieselbe Fähre wieder zurück.”

Naja auch wenn es sich nach einen extra slim, trockenen, unerholsamen Kurztrip anhört, sind die Felsen und die Hafeneinfahrt von Bonefacio weltberühmt und jede Mühe wert.

Als kleiner, 18 jähriger Junge stand ich schon mit Schnuffeltuch und Family oben auf den Klippen und spuckte in die Brandung. Damals hatten wir leider nicht genug Zeit um uns die Stadt genauer und umfangreicher zu besichtigen. Jetzt hatte ich endlich die Gelegenheit dies in 20 Minuten nachzuholen… Möööp!

Andi schloss sich mir an, da er bei seiner Verschiffung nach Sardinien die Fotos von Bonefacio versaubeutelte und jetzt neue, bessere, schärfere schießen wollte.

Ich sag nur: Super Cool! Ich sah S.Teresa im Sonnenuntergang von Seaside aus, Delphine, riesen, mega hohe, weiße Steilklippen in denen Treppen gehauen wurden, um Kinder waschen zu schicken (Bonefacio) und viele Dinge die ich schon von Bildern meiner Freundin kannte (Buchten, Berge, Burgen).

Von Sardigna

Von Sardigna

Naja drüben angekommen, atmete ich tief die Französische Luft ein, pfiff ein paar Paaren langen Beinen hinterher (zum französischen Kuss hatte es nicht gereicht) und spuckte in das Hafenbecken (wie damals als kleiner Bub), gab das Auto an Mauricio (cooler Typ) ab und verduftete wieder ans Deck für ein gelöstes Mondbad.

Ach ja der Frust dass ich heut nicht surfen konnte sitzt tief

De la Ilona citire

Multumesc lui Dumnezeu ,ca traiesc intr-o tara indepartata de tara unde m-am nascut.Imi e rusine sa spun ca sunt romanca,imi e rusine sa nu recunosc ceeace sunt,de fapt;Romanca.Dumnezeule mare,ce se intampla in Romania?Deschid ordinatorul,sa pot vedea si eu ;Stirile din tara in care m-am nascut si am crescut frumos,chiar de era mai greu de trait,dar supravietuiam si cresteam cu frica lui Dumnezeu,educati.Azi,e totul un vis urat,tara e plina de pleava de dupa 1989.Am facut Revolutia,eu si alte persoane ca mine.Ceeace imi pare rau e ca am ajuns sa regret comunismul!Eu care il uram nespus de mult,eu cea care voiam o viata mai buna,REGRET CA AM AJUTAT SCHIMBAREA ROMANIEI IN RAU,Uram pe cei ce ziceau;tu l-ai ucis pe Ceausescu!Cu toate ca nu eu am facut-o!Ci cei ce au stat in stanga si in dreapta lui.M-am bucurat ca el cazuse,m-am bucurat ca o sa traim mai bine,m-am bucurat….dar am gresit.Acuma e foarte tarziu.Deja cei cum sunt eu…au gustat din fructul oprit!Ma caiesc enorm de faptul ca mi-am riscat viata ptru o viata mai buna si un trai mai fericit!De aceea am plecat din tara pe care am iubit-o foarte mult.Au ramas insa ;revolutionarii care au stat incuiati in casa,si au schimbat viata Romaniei in mizeria care e azi.Democratia nu semnifica;viol,pedofilie,hotie,crima,droguri…int… cuvant;mizeria in care va scaldati ca si porcii in mocirla!Scriu aceste ganduri ale mele,plangnd din tot sufletul,plangandu-va de mila,acelora care ganditi ca si mine sau a-ti fost ca si mine,acolo in tara in 1989 cu pieptul in fata gloantelor,strigand;Libertate!Tinerilor din Braila,cei ce detin acea;Diploma de Revolutionar,le urez ;Tot binele pe care l-au gandit si l-au dorit ptru totii Romanii din Romania.Sper ca ei pot trece mai usor prin ce se intampla azi in tara.Mie in schimb,mi se rupe sufletul de ceeace vad pe net!A fost greu in Comunism dar e si mai greu acuma.Opriti-va voi acei ce faceti rau,din cauza voastra suntem cu totii condamnati la suferinta!

Estou nesse momento no Aeroporto de Fortaleza, aguardando o retorno para Campinas, de ontem vim ontem. Voei de Azul (leia aqui post anterior sobre minha primeira experiência com a Azul), uma mão na roda para todo mundo que usa Campinas como hub.

Após a decolagem no vôo de ontem, um sujeito sentado na primeira fila pegou o fone se apresentou: “bom dia, sou um dos diretores da Azul e gostaria de lhes dar algumas informações sobre nossa companhia, etc, etc.”

Depois de dar seu recado em uns 5 minutos, ele disse que iria passar por todas as fileiras para conversar com os passageiros, coletar sugestões e, principalmente, críticas para que a empresa melhorasse o serviço.

Ele gastou pelo menos 1 hora e meia andando pelo avião até chegar ao final. Falou sobre a concorrência, sobre os planos da empresa, sobre as tarifas promocionais (que devem subir, segundo ele), porque não entram em Congonhas, sobre o perfil das contratações da empresa, onde acertaram (na maioria dos casos), onde erraram nas contratações, enfim, abertura e proximidade difíceis de ver na alta diretoria de uma empresa que atua com o público em geral.

Pense bem: quantas vezes você foi mal atendido pela GOL e pela TAM e ficou com a sensação de que não havia para quem reclamar? (leia aqui post sobre a TAM). De repente, o oposto disso: estou ali com um diretor da empresa disposto a ouvir o que tenho a falar, eventualmente pegar seu email e telefone, enfim, ter a possibilidade de influenciar alguma coisa na empresa (o que logicamente aumenta a identidade e a fidelização da marca).

Esse não parece ter sido um episodio isolado. Ele disse que os diretores da empresa viajam 1 ou 2 dias por semana basicamente para conversar com os clientes.  

Ok, puro marketing? Claro que um pouco de marketing existe nessa ação, mas talvez seja mais do que isso. Talvez, na Azul, o foco no cliente seja mais do que o vago clichê que todas as empresas dizem ter e quase nenhuma aplica. Espero que sim, e a responsabilidade deles é grande porque as expectativas estão sendo geradas.

Estratégia de empresa em início de operação, com porte ainda pequeno e alta dose de energia na diretoria e em toda a equipe? Pode ser, claro. Falei a ele que estavam de parabéns, mas que o desafio era manter a bola no alto à medida que a complexidade da operação aumentasse, o lucro crescesse, etc., evitando o risco da perda desse contato que parece ser um diferencial importante da Azul.

Pareceu-me que a Azul está sendo criada com a preocupação desde o início em desenvolver uma cultura forte de atendimento ao cliente, como as demais empresas do seu fundador, principalmente a JetBlue. Esse pode ser seu diferencial competitivo, se a concorrência não a afogar com dumping localizado. Afinal, há um vácuo de serviço aéreo de qualidade no Brasil e é muito difícil mudar a cultura de empresas já estabelecidas como a TAM (o Rolim tinha foco no cliente, mas e hoje?) e a GOL (foco na eficiência da operação e baixo custo, o cliente parece um mal necessário para eles).

 De qualquer forma, vi algo que nunca presenciei antes: um diretor da empresa indo até o cliente no momento em que o serviço era prestado, sem barreiras (um passageiro pediu patrocínio para um evento, e não fui eu) e com o máximo de exposição. Por enquanto, ponto para a Azul, ainda mais se comparada com o  serviço ruim da GOL e com o serviço correto, mas distante, da TAM.

Obs: uma informação interessante – ele disse que é sócio de uma consultoria que implantou o sistema de gestão e ajudou a estruturar a Gol, ou seja, já era alguém do ramo.

You are a living expression of what you believe, which is literally framed by the environment, i.e. people, relationships and conversations you engage in daily. In order to bring about change in your life, you must change the environment you’re in. If that doesn’t change, nothing will change. Your environment is shaping you and either enabling, or preventing the results you desire out of life. Yes, I am talking about family members and old friends. I am not suggesting to stop loving these people, but I am suggesting that if they are not driving you closer to your goals, they are keeping you from them.

Have any of those people in your close circle ever told you that you’re just a dreamer?

How about you’ll never amount to anything, or that’s just not for people like you?

Have you ever been told to stop dreaming and get a job, or that’s just too hard, or too risky?

You can’t afford to subject your dreams and desires to people that don’t appreciate and support them. The truth is you’ll never grow beyond your current circumstances if you don’t change your environment. This is not easy, it is very difficult; but being a self-made success story isn’t easy either. If it was, everyone would be living successful fulfilled lives. Most people just don’t understand, or are unwilling to make the changes that are necessary to get the desired results.

The first step is to remove yourself from the old crowd and influences and surround yourself with people that will contribute to your vision for life. You can elevated your life experience by simply and purposefully changing your environment. Productive people talk about constructive fulfilling things that carry them forward in reaching their next goal and building upon their last success. Avoid conversations that trip you up, take the wind out of your sails, or sow doubt in the very things that inspire and bring out the best in you. At some point, you’ll have to accept full responsibility for the quality of your life and make a determination of who you will allow to be part of it. You must protect your gifts and only share them with those that respect them.

So what shall it be – success & fulfillment or mediocrity & disappointment? The decision now rests in your hands and yours alone. No more blaming others for the quality of your life any longer. Making a simple and conscious decision and taking action is all that is required in order for you to start creating and living the life you dream of.

The coaching business is hot this season. This is because people generally feel more comfortable being counseled by professionals minus the stigma of being diagnosed as mentally “sick”. Everyone seems to be into the more positive approach of improving lives. As a professional concentrating in this field, you should know how to create a coaching practice. If you want to go into life coaching as a profession, you’re in luck. The certification for life coaching is slightly less stringent compared to psychotherapy. This is also because life coaches are given less responsibility as a counselor compared to actual psychologists who are licensed to diagnose clinical sicknesses.

As a life coach, you need to turn over clients whom you suspect have serious mental illnesses. Life coaches aren’t trained to treat clinical depression and other mental illnesses. To become a life coach, you need to familiarize yourself with the techniques and principles of the profession. There are schools and institutions that specialize in these training techniques. Ideally, as in other teaching professions, you will also need to look for your mentor. Make sure that your mentor has enough experience as a life coach, and that they are experienced in the field your looking for.

There is no point in going to a business coach if your having challenges in your relationship. Aside from the basic principles of life coaching, you can also ask you mentor how to market your services as a life coach. You can either look for clients online or offline. These marketing strategies should complement one another.

When you set up websites for your services, you should employ basic search engine optimization principles. It will also help if you include helpful tips related to life coaching in your website. This will also make you more credible as a life coach. You can treat these articles as “samplers” if you will.

Offline marketing strategies you can use for your business include networking and branding. When you give our business cards as a life coach, you should include your website’s URL address as well. You can also build effective mailing lists from guest lists if you were invited in a seminar as a speaker.

Do you want to know more about building a successful Coaching Practice? I have just launched a new Free Guide. To download your Free guide, click here:

http://www.maftraining.com/article.html

Anne Geraghty, helps Coaches, NLP practitioners, trainers and consultants increase revenue and to have more free time. She has helped hundreds of companies with marketing, increasing revenue and spending less time in the office.

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