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Blogs about: Business Model Trends

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10,000 Women and more to follow8 comments

Steven Viviers wrote 1 year ago: Thousands of women entrepreneurs in developing countries have started their own businesses, many wit … more →

Tags: customer service issues, In The News

The French Laundry

Steven Viviers wrote 1 year ago: The World’s best Restaurant in the Americas. The French Laundry is an American restaurant loca … more →

Tags: Restaurants, Travel and Tourism, Catering and Hiring

The Fat Duck

Steven Viviers wrote 1 year ago: The World’s second best Restaurant. According to The S.Pelligrino Worlds 50 Best Restaurants. … more →

Tags: Accommodation And Hospitality, Beauty and Health, Restaurants, Travel and Tourism

Reading List for the Poolside or in the Bath

Steven Viviers wrote 1 year ago: The business books that were the most recent top-sellers. 1. Strengthsfinder 2.0 by Tom Rath Are you … more →

Tags: customer service issues, Articles / Books on Service, Case Studies

Canadian Government puts Citizens First!

Steven Viviers wrote 1 year ago: A Management Framework for the Government of Canada has commited the Government of Canada to achieve … more →

Tags: Current Service Issues, Business Management, Government and Municipal, Non-profit organisations, Development or Service Organisations, Economic Development

The New Age of Innovation

Steven Viviers wrote 1 year ago: A new book from the Bottom of the Pyramid guru lays out the new landscape of business, driven by con … more →

Tags: Articles / Books on Service

Amsterdam - Bike friendly Capital of Europe

Steven Viviers wrote 1 year ago: It may be puzzling to foreign visitors, but for the true-blue Amsterdammers, it is the most logical … more →

Tags: Travel and Tourism, Transport

The world’s best cities to live in

Steven Viviers wrote 1 year ago: Report by Mercer Consulting Zurich and Geneva are the best cities in the world as far as quality of … more →

Tags: Government and Municipal

Best Restaurants in the World - 2008 List

Steven Viviers wrote 1 year ago: The S.Pellegrino World’s 50 Best Restaurants list is compiled from the votes of The Nespresso … more →

Tags: Accommodation And Hospitality, Catering and Hiring, Complaints and Compliments, Health & Nutrition, Restaurants, Travel and Tourism

Zoom around town with Hertz scooters

Steven Viviers wrote 1 year ago: Zoom around town with Hertz scooters in London, Paris and the French Rivera 03 June 2008 – Her … more →

Tags: Automotive, Transport, Travel and Tourism

AVIS gets greener

Steven Viviers wrote 1 year ago: Avis has introduced the hybrid Toyota Prius to its UK fleet in another move towards offering environ … more →

Tags: Automotive, Travel and Tourism, Transport

WHERE2 Avis?

Steven Viviers wrote 1 year ago: Avis Budget Group, Inc. has announced that Avis and Budget customers can now rent Where2, the fully … more →

Tags: Automotive, Travel and Tourism, Transport

Hospitals Reducing Delays - Through Improved Surgical Scheduling1 comment

Steven Viviers wrote 1 year ago: By Maged Dessouky, David Belson and Randolph Hall Managing length of stay (LOS) is one of the most v … more →

Tags: In The News, Government and Municipal, Health Care and Medical Aid, Optometrists, Health & Nutrition, Ocupational Risk & Management Services

Patient Flow - The New Queueing Theory for Hospitals

Steven Viviers wrote 1 year ago: By Randolph W. Hall From birth to death, we are all part of the healthcare system. We rely on both p … more →

Tags: Government and Municipal, Health Care and Medical Aid, Health & Nutrition

Hong Kong International Airport Boosts Baggage Handling Efficiency with RFID Technology

Steven Viviers wrote 1 year ago: (HONG KONG, 15 January 2008) – As part of its ongoing commitment to enhancing operational effi … more →

Tags: Transport, Travel and Tourism

What is Customer Relationship Management (CRM)?2 comments

Steven Viviers wrote 1 year ago: Customer relationship management (CRM) is a multifaceted process, mediated by a set of information t … more →

Tags: customer service issues

Join the queue!

Steven Viviers wrote 1 year ago: Queueing theory is the mathematical study of waiting lines (or queues). The theory enables mathemati … more →

Tags: customer service issues, Cellular Services, Restaurants, Banking and Financial Services, Retail and Wholesale

Hospitals: Customer Care in a bad way!

Steven Viviers wrote 1 year ago: Hospitals strive to provide compassionate care and to treat all individuals with dignity and respect … more →

Tags: Articles / Books on Service, Complaints and Compliments, Beauty and Health, Health Care and Medical Aid, Optometrists, Safety and Security Services, Health & Nutrition

Marriott International: Success through Core Practices

Steven Viviers wrote 1 year ago: Marriott International’s extraordinary performance resides in a set of core practices that all … more →

Tags: Accommodation And Hospitality, customer service issues


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