Tags » Business Transformation

Consumer-centric front office uses data and outreach to engage members

Under the Affordable Care Act, health plans have been striving for a business model that shifts away from an employer-centered approach to one that puts consumers at the center of their organization. 512 more words

Health Plans

Q: Digital, CDO and the customer experience? A: A 2014 CIO review

Does your organisation require a chief digital officer? As the number of CDO appointments increased in 2014 CIOs offered their opinions on the CDO role, and the responsibilities of the CIO in digital leadership and defining the…

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Service Design, Service Management

The Digital Executive: Your journey to change and transformation

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in completely new ways. Most importantly, you want to transform your company into a customer focused machine. 652 more words


Q: Transform your business in 2015? A: Use these Customer Experience stats

As the holidays draw near, many of us lie awake at night fantasizing about next year’s profits, just like Ralphie in A Christmas Story. Sadly for some, those profits will be just as elusive.

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Service Design, Service Management

Phase-wise approach to successful Business Transformation

Business Transformation is the radical and holistic change companies undergo to grow the business faster, make them more relevant to the market, and de risk them from any technology or environmental change.   658 more words

Business And Management