Seth Godin hits the nail on the head, again, in this blog post. Let’s say the person in charge of your retail operations does the following every single day: Puts up a sign indicating which of … more →
Yaichamyragolden wrote 1 month ago: There are two things people want more than sex and money…recognition and praise. Mary Kay Ash Mary K … more →
myragolden wrote 2 months ago: The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees While staff red … more →
servicelevelgroup wrote 2 months ago: “Senior management just doesn’t get it.” That’s a comment I’ve heard t … more →
Amalia Sterescu wrote 2 months ago: “In order to utilize the power of authenticity in your life as a way to enhance your relations … more →
servicelevelgroup wrote 3 months ago: In the best of times, call centers are challenging environments. The current pressures of the econo … more →
Amalia Sterescu wrote 3 months ago: In Romania Call Centerul este un business la varsta adolescentei care isi perfectioneaza in permanen … more →
servicelevelgroup wrote 4 months ago: Bring trainers into the loop early, and constantly communicate with the frontline. Training is often … more →
aoneinnovationpvt1 wrote 4 months ago: A call center is a centralized office of a company that responds to telephone calls from customers. … more →
servicelevelgroup wrote 5 months ago: Think about how often your company repositions itself – via product enhancements, new market s … more →
peterjeams wrote 5 months ago: If you own a computer or your home is connected to the internet there is a very good chance that you … more →
peterjeams wrote 5 months ago: The need for quality customer care does need emphasizing anymore. It is vital, and that’s that. The … more →
aoneinnovationpvt1 wrote 5 months ago: call center In any call center environment, reports are of great importance. Call the Information C … more →
servicelevelgroup wrote 6 months ago: We’ve all been there: Struggling to find a way to get more out of our contact center agents; looking … more →
drppros wrote 6 months ago: What is considered a cash buy, why would I want to do this with no guarantee and what kind of r … more →
peterjeams wrote 6 months ago: Call Centers Services | Inbound Call Centres | Outbound Call Centres | Outbound Telemarketing Servi … more →
servicelevelgroup wrote 6 months ago: To truly engage agents and empower them to continually improve their and the center’s performance, y … more →
peterjeams wrote 7 months ago: Call Center Performance | Call Center Operations | Call Center Technology In today’s current financi … more →
servicelevelgroup wrote 8 months ago: Leaders must start to look at your call center for what it really is — a “process improv … more →
Thomas More' wrote 1 year ago: A true team of excellence! Hostech Support is an exceptional Corporate Class Call Center Management … more →