Blogs about: Call Center Management
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Should you fire the voice mail guy?
Seth Godin hits the nail on the head, again, in this blog post. Let’s say the person in charge of your retail operations does the following every single day: Puts up a sign indicating which of … more →
Yaicha
Preventing Burnout in Call Center Agents & 9 Ways to Motivate Agents
myragolden wrote 1 month ago: There are two things people want more than sex and money…recognition and praise. Mary Kay Ash Mary K … more →
The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees
myragolden wrote 2 months ago: The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees While staff red … more →
Getting Senior Management Onboard - Part 1
servicelevelgroup wrote 2 months ago: “Senior management just doesn’t get it.” That’s a comment I’ve heard t … more →
Five Principles for Being Your Authentic Self
Amalia Sterescu wrote 2 months ago: “In order to utilize the power of authenticity in your life as a way to enhance your relations … more →
Some good ideas to help cope with call center stress
servicelevelgroup wrote 3 months ago: In the best of times, call centers are challenging environments. The current pressures of the econo … more →
Motivarea in Call Center – o misiune perfect posibila
Amalia Sterescu wrote 3 months ago: In Romania Call Centerul este un business la varsta adolescentei care isi perfectioneaza in permanen … more →
Opportunity #5 – Move the training department to the frontline -- and let them drive.
servicelevelgroup wrote 4 months ago: Bring trainers into the loop early, and constantly communicate with the frontline. Training is often … more →
Customer Service Call Centers
aoneinnovationpvt1 wrote 4 months ago: A call center is a centralized office of a company that responds to telephone calls from customers. … more →
Opportunity #4 – Move from relying on system reports to receiving immediate direction from agents and customers.
servicelevelgroup wrote 5 months ago: Think about how often your company repositions itself – via product enhancements, new market s … more →
Stop Talking and Start Improving your Customer Service
peterjeams wrote 5 months ago: If you own a computer or your home is connected to the internet there is a very good chance that you … more →
Outsourcing Call Center Services to InSO
peterjeams wrote 5 months ago: The need for quality customer care does need emphasizing anymore. It is vital, and that’s that. The … more →
Call Center Reporting Software
aoneinnovationpvt1 wrote 5 months ago: call center In any call center environment, reports are of great importance. Call the Information C … more →
Don't make running the call center any harder than it has to be
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servicelevelgroup wrote 6 months ago: We’ve all been there: Struggling to find a way to get more out of our contact center agents; looking … more →
Cash Buys, Per Inquiry and Hybrid Advertising - What's the difference and why does it matter?
drppros wrote 6 months ago: What is considered a cash buy, why would I want to do this with no guarantee and what kind of r … more →
InSO – Adding the Personal Touch to your Call Center Solutions
peterjeams wrote 6 months ago: Call Centers Services | Inbound Call Centres | Outbound Call Centres | Outbound Telemarketing Servi … more →
Convert Agents into Customer Experience Engineers
servicelevelgroup wrote 6 months ago: To truly engage agents and empower them to continually improve their and the center’s performance, y … more →
Analyzing Call Center Performance through Customer Service Metrics
peterjeams wrote 7 months ago: Call Center Performance | Call Center Operations | Call Center Technology In today’s current financi … more →
Getting Key Call Center Players Involved in the Moment of Truth Discussion
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servicelevelgroup wrote 8 months ago: Leaders must start to look at your call center for what it really is — a “process improv … more →
Business Class Call Center Outsourcing may be a great idea ...
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Thomas More' wrote 1 year ago: A true team of excellence! Hostech Support is an exceptional Corporate Class Call Center Management … more →
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