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9 September 2010 - feeling tired

This morning I cut my work out short because I was feeling a little tired. Every morning this week I’ve done my Wii Fit and used the kettle bells when doing the sit up and lunge parts. 140 more words

Weight Loss

Jobs safe at New Glasgow call centre until at least Dec. 2015

NEW GLASGOW, N.S. – A call centre on the brink of closure in Nova Scotia has been given a reprieve.

Convergys says it has secured extra work from an existing client to keep its centre in New Glasgow open at least until December 2015. 109 more words



As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November… 168 more words

Contact Centres

The contact centre of the future - part one

What will the contact centre of the future look like? It’s a question that I will be exploring in three blogs over the next couple of weeks. 519 more words

Current Affairs

6 September 2010 - back to the Mad House

Back to work today but first there was the dreaded post holiday weigh in. When I got on the scales I had my fingers crossed because I was convinced I’d have gained and I couldn’t help thinking about that tiramisu. 254 more words

Weight Loss

Infographic: Meet the Teams!

For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the… 104 more words


Guest Post: Amazing Service Begins With Engaged Leaders

Today’s Guest Post is by Sean Hawkins, Manager of Technical Support and Support Engineering at iContact. Sean and I met through Social Media and he and his team interviewed me for their… 649 more words

Call Center