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Why Work In A Call Centre?

I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work. 506 more words

Call Centres

Call centre employee rewarded for years of service with Microsoft Word printed certificate of appreciation

Fredericton — Local man Kyle Hemsworth, 28, was thrilled today to finally receive the recognition he deserved for his outstanding work with Canada Bank.

The well-known financial institution employs roughly 750 people in its call centres alone, which are located in downtown Toronto, Halifax and Fredericton. 417 more words

News

How the Job Search Can Turn You into a Ghost

I have recently come to the conclusion that performing for thousands of people within a year is far less stressful than attempting to find, succeed at, or keep a part-time entry level job. 1,463 more words

14 October 2010 - size TEN and in my wardrobe

Rather than do my normal morning workout this morning I sat glued to the TV watching the news about the Chilean miners. Imagine being trapped more than two thousand feet underground for two months! 531 more words

Call Centre

Debt recovery...?

So my job search is pretty limited atm.
I’ve seen one advertisement for a job in debt recovery.
The thing that puts me off is that it talks about working to targets. 95 more words

Customer’s calls a priority with development of Council’s new Call Centre

North Burnett Regional Council will ensure customer’s calls receive top priority with the opening of the new Call Centre at Monto in November 2014.

The Call Centre, based at the Monto Administration Office, will initially employ three new staff (two full time officers and a team leader) providing ‘first point of contact’ for phone customers – ensuring timely, up-to-date and accurate information and advice. 140 more words

Media Release

6 Steps to Achieving a Customer-Centric Service Culture

By Chris Lord, SVP, Global Growth Strategy and Marketing, HGS

This article originally appeared in Professional Outsourcing Magazine and is reproduced here with permission.

The digital environment has dramatically changed the way customers expect and demand to engage with brands. 968 more words

Customer Service