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NHS 111 Service - They Ask "Bizzare" Questions

An MP has asked for an urgent review of an NHS helpline after revelations yesterday that patients are being asked nonsensical questions.

Liberal Democrat Andrew George claimed the non-emergency 111 service went into “meltdown” in his St Ives constituency over the Christmas period. 323 more words

NHS

HGS Canada: 600 jobs to be created by the fall

HGS Canada has started interviewing applicants. By the fall, the company hopes to hire as many as 600 employees who are good with people. Visit JoinHGS.com or visit the company’s temporary office in Tecumseh Mall to apply. 604 more words

News

The Difference Between Compassion and Empathy in Customer Service…

Empathy in business is bound to ensure you find more results with potential customers than compassion alone.  Having spent over 5 years as a sounding board to customers in a contact center I know without doubt empathy wins. 451 more words

Communication

Major new call centre to be announced in Windsor

Those interested can visit http://t.co/5fOpyDD8BE or pop into the temporary office at @tecumsehmall

— Dylan Kristy (@WinStarDylan) January 13, 2015

Beattie says they hope to hire 450 customer service reps by June.

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News

11 January 2011 - you can lead a horse to water

More rain again today and the forecast is for the same all week. At this rate my little house is going to float away. Luckily there was a window of slightly lighter rain for my walk to work as I didn’t have any money for bus fare. 419 more words

Weight Loss

Questions And Answers

We have to ask customers a multitude of questions at the call centre, to get the answers we need to set up the policy they require. 220 more words

Call Centres

Considering A New Career? Now's The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! 578 more words

Contact Centres