Sometimes it can be difficult to watch a film, or TV series when you’ve read the book beforehand. I’ve actually had to take the decision to no longer watch Game of Thrones for this very reason; I can’t just sit and enjoy it without picking up on every difference, at which I exclaim “but that didn’t happen in the book”, much to my partner’s disapproval. 509 more words
Over the last couple of years there have been a plethora of new buzzwords around servicing the customer – omni-channel, multi-channel, data and voice analytics to name a few – and there are literally hundreds of solutions in the marketplace designed to assist companies in meeting these new service requirements. 689 more words
It was freezing this morning but a bit of Wii Fit soon warmed me up. For once I’m almost looking forward to work. Almost. We have a short day, finishing at four instead of eight and most of that will be taken up by our team talk so there won’t be much time on the phones. 155 more words
North Burnett Regional Council will ensure customer’s calls receive top priority with the opening of their new Contact Centre at Monto this month.
From Monday, 24 November, all 1300 calls will be directed to the Contact Centre, with reception calls made to individual offices to be redirected to the Contact Centre in December. 191 more words