I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work. 506 more words
Call centre employee rewarded for years of service with Microsoft Word printed certificate of appreciation
Fredericton — Local man Kyle Hemsworth, 28, was thrilled today to finally receive the recognition he deserved for his outstanding work with Canada Bank.
The well-known financial institution employs roughly 750 people in its call centres alone, which are located in downtown Toronto, Halifax and Fredericton. 417 more words
North Burnett Regional Council will ensure customer’s calls receive top priority with the opening of the new Call Centre at Monto in November 2014.
The Call Centre, based at the Monto Administration Office, will initially employ three new staff (two full time officers and a team leader) providing ‘first point of contact’ for phone customers – ensuring timely, up-to-date and accurate information and advice. 140 more words
This article originally appeared in Professional Outsourcing Magazine and is reproduced here with permission.
The digital environment has dramatically changed the way customers expect and demand to engage with brands. 968 more words