Tags » Call Centres


Well it’s early Saturday morning and I’m on the way to work. Great stuff :(

I found the WordPress app on Google so I’m now testing it out.

Call Centres

The Right People To Work Here

The higher ranks of the company have mentioned recently that they want the right kind of people for the job. Mentioned several times actually. They have also said that anyone who does not have the right attitude should go elsewhere. 323 more words

Call Centres

Competition time.

Having finally managed the settings, until this coming Thursday the Kindle version of Secret Diary of a Call Centre will be available for FREE. I really hope you enjoy the book and if you do then, please feel free to leave a review! 78 more words

How to run a call centre

The following story was provided by a fellow onion working somewhere in the world. I’ve changed the details to provide anonymity.

…there was a company that wanted to find out how to sell more to its customers. 619 more words

Systems Thinking

Aiding and Abetting Criminal Activity

That’s what our phone companies are doing. It is an offence to harass people. It is fraud to entice people into believing that they have money due to them when the caller has no evidence that that is the case. 894 more words


Diary of a Call Centre: Book of the Blog

Those of you following the blog may remember that a while ago I announced my intention to put together a book of the blog, and that I had indicated this would be available in October. 96 more words

The Future of Call Centers and BPO: Elsoft Technologies

The process of outsourcing has become a popular business strategy, resulting in the rise of the Business Process Outsourcing (BPO) industry.

Today companies worldwide are dealing with complex economic market fluctuations, increasing competition,evolving technologies and rapidly changing high customer expectations. 375 more words

Best BPO Company In Bangalore