We had a great team motivating session a few days ago. Played jenga, hangman, bingo, drew a portrait of one of our colleagues and wrote a poem. 149 more words
Tags » Call Centres
When of the worst things about working on the phones is that you can’t always hear the name of the customer correctly. This can happen for a number of reasons: The sound is sometimes quite when you first answer the phone, the line is distorted, you can’t tell whether it’s male or female, there’s a strong accent… The list goes on. 172 more words
Both we and our sister company, Cactus Frontline, believe that the time of the off-the-shelf resourcing solution is at an end. For some time now, Contact Centre businesses have made do with ill-fitting and badly designed recruitment solutions. 63 more words
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