Blogs about: Call Centres
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Avaya Lists 10 Communications Trends for 2010
Excerpt From: http://www.xchangemag.com/articles/avaya-lists-10-communications-trends-for-2010,p2.html In the past decade, a sea change has taken place in how voice and data communications are structu… more →
Timothy |Tim| Peters [.ca]
call centres explained visually
wrote 8 hours ago: Most people who try to bag call centres are shit at it. Which is a shame, because there is so much m … more →
call centre conversations recreated: the name game
wrote 3 days ago: When I started this blog I found some truly unfunny call centre conversations online. I guess the av … more →
Avaya Lists 10 Communications Trends for 2010
wrote 3 days ago: Excerpt From: http://www.xchangemag.com/articles/avaya-lists-10-communications-trends-for-2010,p2.ht … more →
the bastards and wankers
wrote 4 days ago: Obviously I cannot name any of the companies I have worked for, because then they would insert vario … more →
The ten worst things about working in a call centre
wrote 5 days ago: 10. Losing your lunch. Just because work on the opposite shift to you doesn’t mean you can tak … more →
The Dark Satanic Mill in the 21st Century
wrote 1 week ago: When I was a child, things were different. Mum was a probation officer and Dad worked for the GPO in … more →
Why Call Centres Are Best Options for Direct Marketing?
wrote 1 week ago: Direct marketing through call centres is one of the significant ways that can help businesses to eas … more →
My life as a battery hen
— 2 comments
wrote 2 weeks ago: The first time I called myself a battery hen in a call centre a supervisor told me off. I suppose th … more →
Call centre crisis
wrote 4 weeks ago: Call centres are in melt down. Everyone I speak to has an experience to relate – very rarely p … more →
Energy levels perilously low
wrote 1 month ago: Almost everyone I talk to (and I include myself in this) is feeling worn out. It may be the time of … more →
Your Call Is Important To Us
wrote 1 month ago: No it isn’t. If it was so fucking important you would answer it or employ more people to answe … more →
Fear-based Customer Services
wrote 1 month ago: Pay just £5 a month for Emergency Cover for your Boiler (or washing machine, drains, whatever). We … more →
Overseas Call Centres
— 1 comment
wrote 2 months ago: Who: Overseas call centres When: Yesterday morning Event: I had to send some important documents to … more →
My very own outsourced Call Centre experience
wrote 2 months ago: Most of us by now have a tale to tell about an irritating experience with a faceless “customer servi … more →
My Telephone, friend or foe?
wrote 4 months ago: Top of my list of grievances (and it is said that I have a few?), are call centres; should I have th … more →
Work Organisation, Labour and Globalisation
wrote 4 months ago: Work, work, work WORK ORGANISATION, LABOUR AND GLOBALISATION Volume 3 No 1 of ‘Work Organisation, … more →
Aaaaahhhh, Call Centres!!!!!
— 3 comments
wrote 4 months ago: (First off, I originally created this blog on blogger, than realised that I don’t actually lik … more →
Most people would think that the process of answering the telephone is not rocket science.
— 1 comment
wrote 4 months ago: Wrong. On Wednesday, under the assumption that I surely cannot have mastered such a baffling piece o … more →
New Job & University!
wrote 4 months ago: Well it would seem that some organisation or other has actually offered me a job! Not a particularly … more →
From Our Partner Blog Network:
- Sword Ciboodle voted a Top 10 call centre technologyfrom money.aol.com
- Nexidia and Semafone Partner to Prevent Fraud and Identity Theft in the Contact Centrefrom money.aol.com
