Tags » Call Centres

Genesys White Paper on ACD Systems

In it they establish the need for thorough investigation of the business impact of such a change, as well as outlining the potential benefits. The primary focus of any business wishing to switch should be a detailed analysis of potential outcomes with bottom line and ROI the driving force behind any decision. 599 more words

Call Centres

Something Good To Share

I like this so thought I’d share it. This is the Optimists Creed, written by Christian D Larson (1874-1954)

I promise myself…

To be so strong that nothing can disturb my peace of mind. 193 more words

Call Centres

Half Way Through The Week

We’re half way through the week and it’s busy, busy, busy. Horrible.

I got back to work on Monday to find that I’d forgotten to give a customer some information, on a call at the beginning of the month, hence a failed call. 46 more words

Call Centres

Scottish Gas jobs boost at Call Centres

‘The energy giant is to hire more staff at its call centre in Uddingston in South Lanarkshire, as part of a nationwide recruitment programme.’

Read the full article by clicking here.

Contact Centres

Your call is important to us...

I often hear that line, delivered by a recorded voice. It is usually delivered in tandem with that favourite, “We are experiencing heavier than normal demand at the moment”. 999 more words


The Case for Cloud Based Contact Centres

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ 66 more words

Contact Centres

Back To Work Tomorrow

I’ve had a lovely week off but it’s back to work tomorrow. Don’t want to go in! I’ve had so much to do at home and I’ve not finished. 134 more words

Call Centres