Tags » Call Centres

Good Times

We had a great team motivating session a few days ago. Played jenga, hangman, bingo, drew a portrait of one of our colleagues and wrote a poem. 149 more words

Call Centres

Where to start!

Well today I am in full winge mode.

BRITISH TELECOM are really THE WORST broadband and phone supplier I have ever had the misfortune to use. 563 more words

Getting The Name Right

When of the worst things about working on the phones is that you can’t always hear the name of the customer correctly. This can happen for a number of reasons: The sound is sometimes quite when you first answer the phone, the line is distorted, you can’t tell whether it’s male or female, there’s a strong accent… The list goes on. 172 more words

Call Centres

Tailored Volume Resourcing: Cactus Frontline

Both we and our sister company, Cactus Frontline, believe that the time of the off-the-shelf resourcing solution is at an end. For some time now, Contact Centre businesses have made do with ill-fitting and badly designed recruitment solutions. 63 more words

Contact Centre Recruitment

Will It Change?

A customer called to ask the details of a particular policy. Turns out that his property was not suitable for the policy in question, so I explained this to him and gave him the details of a more suitable cover. 153 more words

Call Centres


A lady phoned me today after receiving a mailing from us about one of our policies. I could hear her children crying in the background. It also sounded like they were being smacked. 299 more words

Call Centres