Blogs about: Call Centres
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Engineer Dreams
Or should that be nightmares? Our engineers have sometimes left properties without doing the repair. You may think that this is unacceptable. On the surface of things you’d be right. We always d… more →
Call Centre Memoires
Engineer Dreams
wrote 1 hour ago: Or should that be nightmares? Our engineers have sometimes left properties without doing the repair. … more →
Stress
wrote 2 days ago: Working in a call centre has to be one of the most stressful jobs going. It can be extremely busy at … more →
Eurovision
wrote 3 days ago: Yes, I’m one of the sad people who stayed in last night to watch Eurovision. As usual our entr … more →
Posh = Intelligent (Not)
wrote 4 days ago: Continuing from yesterday. It struck me that this is a major problem in this country at the moment. … more →
Best One Ever Today
wrote 4 days ago: Spoke to a very nice person today who couldn’t remember their own address, didn’t have b … more →
Ignorant People
wrote 6 days ago: Yesterday a customer was constantly moaning while I was trying to set up a policy for him. He had a … more →
Lazy Colleagues
wrote 1 week ago: I’ve often mentioned the various customers who give problems of several kinds, but I’ve … more →
Moving Up
wrote 1 week ago: Dead-end is dead – contact centres jobs have the opportunities you’re looking for. by the buzzwales … more →
New Systems
wrote 1 week ago: The company has announced that several million pound is to be invested in new systems. The two main … more →
A New Week...
wrote 1 week ago: On Mondays we normally get the people who were looking for an engineer at the weekend and couldn … more →
Day After Looney Day
wrote 1 week ago: Not too bad today. Still got the odd strange person phoning. The few that missed the full moon yeste … more →
Full Moon - The Loonies Are Out
wrote 1 week ago: Today was one of those days that had me ripping my hair out. The customers were awful. Not rude. Not … more →
Flying Tarantula
wrote 1 week ago: I had a lieu day yesterday. This was because I’m working on Saturday. Had a good day looking a … more →
Administration...
wrote 2 weeks ago: Customer told me a few days ago that he’d heard my company was going into administration. I st … more →
Free? I Don't Think So!
wrote 2 weeks ago: I was right. Day after bank holiday we get some strange ones calling us! Today I had a customer ring … more →
Bank Holiday Monday
wrote 2 weeks ago: Had a lovely day off. Spent it with the family. Just a pity there’s not more of them. I’ … more →
Come The Glorius Day...
wrote 2 weeks ago: Well I missed my blog yesterday as the battery went on my laptop. I had the laptop with me but not t … more →
Standing Ovation
wrote 2 weeks ago: That’s right. I had a standing ovation at work today. It began with an elderly client calling … more →
Best call centre traits: how to get beyond the tautology
wrote 2 weeks ago: Brad Cleveland lists 12 traits that best managed call centres have in common. These are traits like … more →
