Tags » Call Centres

How Much Hassle is Modern Day Life?

I’ve just spent close on to an hour trying to sort out just 2 issues with modern day life!

We moved a couple of months ago to a new pastoring role within a rural area of the UK. 1,082 more words

Getting Away With The Ridiculous

Have you noticed how firms seem to be getting away with the ridiculous at the moment? Take illness for instance. It used to be classed as discrimination to fire someone because of their health problems, but now it seems that it’s a perfectly reasonable excuse to get rid of someone. 230 more words

Call Centres

Call centre customer service declining - New programme launched to raise standards

Check out this great article by Chris Watts:

Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according to research from two million consumers. 731 more words

Contact Centres

Christmas Already

Went to a local DIY store today – a very well-known one. I won’t mention the name as they’re not paying me for advertising! They had a whole section dedicated to Christmas. 365 more words

Call Centres

Packhorses

It’s so busy at work at the moment we all feel like a bunch of packhorses. Do this, do that, jump, jump again, stay in your seat. 108 more words

Call Centres

Training

Saying that I had booked this week as annual leave I had a call on Wednesday from my manager. I was told that there was training today and asked if I wanted to attend. 201 more words

Call Centres

Using behavioural economics to trigger action

Behavioural economics posits that all human behaviour, including in business, is shaped by irrational and unconscious influences, such as bias, social pressure and cognitive inertia. The notion of psychology as a driver of economic action is not new: As an academic discipline behavioural economics dates back to the 1970s, and the foundational principle back at least to Adam Smith’s The Theory of Moral Sentiments (1759). 648 more words

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