This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA
How do you measure customer loyalty? Every company has their own specific tools, but in the customer service industry there are a few favoured metrics such as the Net Promoter Score (NPS) and Customer Satisfaction score (CSAT). 262 more words
CEMA PRESIDENT CHRIS HERB ASKS GOVERNOR FOR IMMEDIATE MORATORIUM ON STATE ENERGY PLAN CITING NATURAL GAS SHORTAGE.
“The natural gas expansion plan is a train wreck in the making” ~Chris Herb, President of Connecticut Energy Marketers Association (CEMA) 366 more words
By Karen Chupka, Senior Vice President of Events and Conferences, Consumer Electronics Association (CEA)
Ms. Karen Chupka’s guest blog post offers an excellent example of how to effectively use digital media in exhibition marketing in a way that enhances an event’s communications, makes participant onsite experiences fuller and extends the conversation with constituents year-round. 622 more words