Blogs about: Chat Customer Service
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Are your customers playing “Service Roulette?”
We’ve all had the experience of playing “Service Roulette.” You call a company with a problem. A customer service representative answers the phone. After about three minutes, you realize that this pe… more →
It's Not Rocket Service!
Straight Talk Cuts Off My Data, Will Only Explain Why In Confusing Doublespeak
wrote 2 months ago: (rockmixer) Mike’s phone spent two weeks in the repair depot at Samsung. When it came back, sh … more →
Best Buy Gives Up On "No Customer Service E-Mail" Experiment After Only 6 Weeks
wrote 3 months ago: Look who’s back!Perhaps Best Buy was just in a frustrated, overworked mood because of all the … more →
My Quest For A Defect-Free Microsoft Surface Goes Surprisingly Poorly
wrote 4 months ago: (afagen) Being an early adopter can be difficult. Overall, Grady likes his new Microsoft Surface tab … more →
Is old-fashioned customer service being lost in the world of internet marketing?
wrote 11 months ago: Technology has taken over. While that is not breaking news, is it affecting the quality of customer … more →
Are your customers playing “Service Roulette?”
wrote 1 year ago: We’ve all had the experience of playing “Service Roulette.” You call a company with a problem. A cu … more →
Advantages of providing online chat customer service
wrote 2 years ago: Online customer service is a very effective way to provide quality customer support, instant useful … more →
Your chat scripts are driving your customers away!
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wrote 2 years ago: I contacted my cable company this week to try to get a problem fixed that had allegedly been fixed t … more →
Prefer Chat? Phone? EMail? Customers want problems fixed, no matter what the technology is
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wrote 3 years ago: I decided to do some non-scientific research this week on Facebook about the way people feel about c … more →
Study says customers feel “duty bound” to tell others about their bad experiences
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wrote 3 years ago: A new survey by RightNow Technologies has some very disturbing news for those who think they can giv … more →
