Tags » Christopher Brooks

The price of a doodle and squeak

A dark dark night and a screaming baby. It is 3am. You know the little one needs a dose of Calpol but you have just dropped it on the floor. 825 more words

Christopher Brooks

How to start a Customer Experience Strategy: 2/5 Start with the company, not the customer

I was approached recently at a conference and asked, ‘if we are starting out on a customer experience strategy, what are the key pieces of advice you would give a business when embarking on a customer experience strategy? 750 more words

Christopher Brooks

Unordinary Thinking No. 43 - Going deep with Iron Maiden

I will confess I am no heavy metal nut.  Hair past my shoulder, black eye liner, tattoos and very very loud music has never been my scene.    658 more words

Christopher Brooks

Are your office buddies freaks?

We recently held our Christmas party. Those who know us would know we love the opportunity to present the logic of unordinary thinking versus conventional wisdom which would go some way to explaining Christmas in February. 1,044 more words

Christopher Brooks