ABCD of Cloud Computing According to Wikipedia.com, Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Knowledge Management Portalthat allows various employees: To share best practices ‘How To’ Documents and other knowledge-related content and ensure that the knowledge obtained by a few employees is kept in a common repository. Web portal accessible to the employees based on standard authentication options Standard formats Workflows to verify and approve contents Search features Taxonomy of Attributes Advance Search facility Social NetworkingFeatures Like Share Tagging Bookmarking Survey Instant Messaging RSS feeds Maven-Grid: Network of Experts Organizational Document Repository Wikis- Democratic content builder Team-Talks: Discussion forums where teams can have technical and functional discussions Community Of Practice for those who are passionate about their work B
Popular iPhone mail client Mailbox is now available on iPad. An Android version appears to be on the horizon, too. Via Droid-Life: “In a sitdown with Read Write, Mailbox’s founder Gentry Underwood said that a presence on Android is next on their list of things to do. He wouldn’t specify a time frame, only that it’s on their radar now that the iPad app is out. “ Mailbox flourishes on iOS for two reasons: 1. It’s Gmail-centric. It’s arguably a great Trojan horse for Google on iOS, despite not being made by Google. It gives users a way to prefer Gmail and override iOS’s own agnosticism to the relative merits of different email providers. 2. Its swipe gestures differentiate it from the iOS Mail app. 3. It’s more functional and stable than the Gmail iOS app, plus the latter is not preinstalled and hence doesn’t have much of an advantage or headstart. These advantages do not exist on Android. To wit: 1. The Gmail app for Android not only supports swi




Viktor van den Berg heeft de problematiek rond software licenties in de cloud op een rij gezet. Het gaat daarbij om de vraag wat de consequenties zijn van het verplaatsen van virtuele workloads van de ene machine naar de andere – en met name van en naar machines van een cloud provider. Conclusie: de licenties kunnen in het algemeen remmend werken op een soepele introductie van workload mobiliteit. Voor de Microsoft licenties geldt dat zeer zeker. Bron: viktorious.nl —
Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: Ariba. This latest BriefingsDirect podcast, from the 2013 Ariba LIVE Conference in Washington, D.C., explores Ariba’s product and services roadmap and future strategy insights unveiled by Ariba, an SAP company, at the recent user event. Our guest is Chris Haydon, Vice President of Solutions Management for Procurement, Finance, and Network at Ariba, here to explain the latest conference news, and to offer insights into how Ariba will be broadening its services procurement management value, mobile push and AribaPay roll-out. The interview is conducted Dana Gardner, Principal Analyst at Interarbor Solutions. [Disclosure: Ariba, an SAP company, is a sponsor of BriefingsDirect podcasts.] Here are some excerpts: Gardner: Where we are now with Ariba in terms of some of the big news at LIVE? Haydon: We have some really exciting innovation coming in the near-term to Ariba in a couple of areas. Fi
Hearing of the House Energy and Commerce Committee Subject: “Cyber Threats and Security Solutions” Chaired by: Representative Marsha Blackburn (R-TN) Witnesses: Patrick D. Gallagher, Undersecretary of Commerce for Standards and Technology, Director, National Institute of Standards and Technology; Dave McCurdy, President and CEO, American Gas Association; John M. McConnell, Vice Chairman, Booz Allen Hamilton; R. James Woolsey, Chairman, Woolsey Partners LLC; Michael Papay, Vice President and Chief Information Security Officer, Northrop Grumman Information Systems; Dr. Phyllis Schneck, Vice President and Chief Technology Officer, Global Public Sector, McAfee, Inc.; Charles Blauner, Global Head of Information Security, Citigroup, Inc., on behalf of the American Bankers Association; Duane Highley, President and CEO, Arkansas Electric Cooperative Corporation, on behalf of the National Rural Electric Cooperative Association; Robert Mayer, Vice President, Industry and State Affair
Partnership Enables Company to Meet Increasing Demand for SaaS PPM Cloud Applications Jersey City, NJ, May 23, 2013 – Datapipe, a global provider of managed services and infrastructure for outsourced IT and cloud computing, today announced that it has entered into a strategic partnership with Project Objects to provide U.S.-based data center hosting services and secure cloud-based infrastructure for Software-as-a-Service (SaaS) Project Portfolio Management (PPM). Project Objects is a leading global provider of innovative PPM services headquartered in Kells, Co. Meath, Ireland with facilities in Australia, Brazil, India, Italy, and the U.K. The company’s presence in Datapipe’s New Jersey-based data center marks its entry into the U.S. SaaS PPM marketplace. “Datapipe delivers the flexibility, security, and reliability that our business demands,” said Gioacchino Gaudioso, chief executive officer at Project Objects. “Their expertise exemplifies the high standards we require in our so
This month’s letters cover cloud computing, South Africa not just being a cheap labour pool, and education being everyone’s business… (more)
Cloud Computing Services is something we hear more about these days. But what is the future of “The Cloud” and how secure is it. An IT Company based on the South Coast of the UK has something to say about it…

Much is being written about the impact of social media on customer service, although my research into the agent desktop shows it hasn’t reached the fever pitch that many commentators would have us believe. It is true that the number of consumers using social media and as a consequence the volume of posts are astronomical. But I wonder how many of these posts actually have to do with customer service and how organizations filter out the relevant ones to help them decide on customer service policies and the appropriate action to take. During a recent briefing representatives from SoCoCare told me about its product Social CIM, which supports a socially oriented performance management process whose steps the company terms “listen, filter, tag, prioritize, evaluate, act, respond.” The product has all been developed from the ground up by SoCoCare and runs in the cloud. Social CIM can capture social media posts from a variety of sites such as Twitter, Facebook and LinkedIn. It then uses an in

Much is being written about the impact of social media on customer service, although my research into the agent desktop shows it hasn’t reached the fever pitch that many commentators would have us believe. It is true that the number of consumers using social media and as a consequence the volume of posts are astronomical. But I wonder how many of these posts actually have to do with customer service and how organizations filter out the relevant ones to help them decide on customer service policies and the appropriate action to take. During a recent briefing representatives from SoCoCare told me about its product Social CIM, which supports a socially oriented performance management process whose steps the company terms “listen, filter, tag, prioritize, evaluate, act, respond.” The product has all been developed from the ground up by SoCoCare and runs in the cloud. Social CIM can capture social media posts from a variety of sites such as Twitter, Facebook and LinkedIn. It then uses an in