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Blogs about: Complaints Handling

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The Guest is always right; why it sometimes pays NOT to respond to guest reviews1 comment

standrewsskillsacademy wrote 3 weeks ago: HotelMarketing’s Daniel Craig (the blogger, not the filmstar) wrote this useful article about … more →

Tags: Resources, Second-hand resource, Feedback, tripadvisor, Reviews, hotelmarketing.com, Hotel, Guest, Negative

Service of water on airlines / Baroda Airport Lounge

parimalgandhi wrote 5 months ago: Here is an email I sent to Mr. Naresh Goyal, Chairman Jet Airways. The action they took on it is at … more →

Tags: Customer Service - Incredible, Customer Service - Ugly, Training, Opinions, Customer Service, Poor Service, Aviation, airlines, jet airways


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