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Blogs about: Consumer Experience

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Connected Collection Boxes

stevebirnie wrote 3 days ago: Connected Collection Boxes Dance Base The Background We were approached by Dance Base to create a co … more →

Tags: collection boxes, Connected, Impact

A "Balloon to the Moon" Dining Experience3 comments

bwlight wrote 1 week ago: OK, I haven’t talked about food OR service OR good business sense in awhile and I, myself, was … more →

Tags: Customer Service, Food and Drink, good business, service-driven, Brand Loyalty, relationship, Culinary, Cuisine, Food

NFC - miles away or nearly there?

Mark Hawkins wrote 2 weeks ago: Here already in vertical markets * Sleeping giant of consumer banking beginning to stir… Here … more →

Tags: Enterprise Solutions, Technologies, Mobile Banking, Mobile Billing, Mobile Payment, Mobile Ticketing, NFC, RFID

118's new 'laser-targeted' SMS ads2 comments

Mark Hawkins wrote 3 weeks ago: Something quite interesting for mobile advertising churned through the mobile news mill today. New M … more →

Tags: Technologies, 118118, kgbkgb, Mobile Advertising, SMS ad insertion

Who’s in charge? - a new application frontier3 comments

Mark Hawkins wrote 1 month ago: Charging within free applications: the implications The power of free versus paid was put under the … more →

Tags: Technologies, app store, Apple, freemium, Mobile Applications, Mobile Billing, Mobile Games

Attention seniors! Your Social Security payment could shrink next year

jostepbar wrote 1 month ago: by Connie Madon This news comes on the eve of an announcement by the Social Security Administration … more →

Tags: Social security Administration, 1.3 billion, america, Americans, Barack Obama, cola, Good News!, In thru the out door, Malkin

Aggregate me

Mark Hawkins wrote 1 month ago: Do we really want or need all of our content aggregated into one space, or are we just being told we … more →

Tags: Social Media, Technologies, aggregation, Google Wave, Motorola, Vodafone 360

0870 app breaks into top 5*

Mark Hawkins wrote 1 month ago: (*number 5 in on-device App Store; 6 in iTunes) Last Friday saw the end of a 429 day wait for Simon … more →

Tags: regulation, Technologies, 0870, app store, Apple, B&T, Mobile Application, O2, simon maddox

Marketing Innovation Advantages for Any Economy

Josh Gordon wrote 2 months ago: Downturns in the economy can be scary for many different companies for many different reasons. Corpo … more →

Tags: direct digital marketing, Online Channel Trends, The Online Marketing Space, Accessible Innovation, Bryce Marshall’s, Business, CMO to protect their tenuous position, common marketer aversions, cost effective Mobile marketing programs

Life in the long tail

Mark Hawkins wrote 3 months ago: Hopefully temporary downtime for the excellent Twitter client, Dabr, led me to seek out an alternati … more →

Tags: Technologies, dabr, E71, Mobile Applications, Mobile Services, Nokia, OVI, tweets60, twitter

"Staaand by Your Brand"

bwlight wrote 3 months ago: Walking in the desert and random thoughts ping-pong in my mind.  I notice, “BMW broke my heart … more →

Tags: Customer Service, BMW = WMB, Brand Loyalty, emotional-purchase, negative consumer experience, relationship, Car, BMW, Driving

Why Would I Even Hesitate? (Continued from "Paying for Pleasure")

bwlight wrote 3 months ago: So, why wouldn’t I speak up if I’m getting a massage and there’s a metal bar press … more →

Tags: Customer Service, Nice People, good business, service-driven

That's the "um" I'm talkin'bout

bwlight wrote 3 months ago: Nocturnal Graphic Design Studio | Graphic Design | Advertising | Phoenix | Scottsdale | Arizona | Ma … more →

Tags: Customer Service, Nice People, good business, manager, empowered front-line, service-driven, Brand Loyalty, Buddha in Business

Purple patch for mobile money2 comments

Mark Hawkins wrote 3 months ago: The past week or so has seen the launch of no fewer than three new twists on mobile money from the U … more →

Tags: Technologies, bango, BT Agile Media, Dialogue Communications, mCommerce, Mobile Billing, mobile billing providers, Mobile Commerce, mobile data aggregators

Top 3 Rules for Quality Consumer Experiences.1 comment

A.J. wrote 3 months ago: I had to get some work done on my car not too long ago at the BMW dealership on McNeil Road (in Nort … more →

Tags: BMW

Too much information?

Mark Hawkins wrote 3 months ago: Over the past week or so I’ve been personally exposed to cross media spam, in addition to an ongoing … more →

Tags: regulation, Technologies, consumer, Data, David Cameron, Information, Mobile Regulation, Ofcom, Spam

MDA delivers VAT-free charity short codes

Mark Hawkins wrote 3 months ago: The Mobile Data Association has announced a dedicated Charity SMS Short Code range (70xxx), together … more →

Tags: Technologies, Charity Short Codes, MDA, Mobile Data Association, mobile network operators, SMS charity donations, sms short code, VAT

Canned mobile credit

Mark Hawkins wrote 4 months ago: You text a short code on a packet to enter a competition or get some mobile content. And then you ge … more →

Tags: Technologies, Coca-Cola, dr pepper, mobile credit, Mobile Marketing, Mobile Technology, on pack mobile campaign, sms short code, Sponge

Mobile apps Vs browsers3 comments

Mark Hawkins wrote 4 months ago: I want to go further with mobile than messaging: do I do a mobile application or a mobile internet s … more →

Tags: Technologies, AIME, getjar, Google, Mobile Applications, Mobile browsers, mobile internet, Mobile Monday London, MOMO


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