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Blogs about: Consumer Experience

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Business Profile: The Steel Appeal

nealiestufflet wrote 19 hours ago: Two of my former colleagues, and now friends – Jason Milks and Johnnie Floyd – have recently started … more →

Tags: Transparency, customers vs. consumers, The Steel Appeal

Scrooge: a fan of 2010 tech?

Mark Hawkins wrote 1 week ago: Zooming out “..every idiot who goes about with ‘Merry Christmas’ on his lips, should be … more →

Tags: Social Media, Technologies, Business + Communication, Mobile Technology, technology

Update aggregation = miscommunication?

Mark Hawkins wrote 1 month ago: WHO CARES? User Generated Content. Remember that? A quickly stale 2008 term which seems to have poli … more →

Tags: Social Media, Technologies, facebook, LinkedIn, Status Updates, UGC

Customer Service Rules from My Mom1 comment

nealiestufflet wrote 1 month ago: My mom has excellent customer service skills.  She just does. Her 50+-years of experience in this ar … more →

Tags: Customer Service, Client service, Motherly Advice, tips from mom

Connected Collection Boxes1 comment

stevebirnie wrote 1 month ago: Connected Collection Boxes Dance Base The Background We were approached by Dance Base to create a co … more →

Tags: collection boxes, Impact, Connected

Building a Community - One Flash Mob at a Time

nealiestufflet wrote 1 month ago: This past weekend, our local community – Huntersville, NC – had its very own Flash Mob. It was quite … more →

Tags: Birkdale, Flash Mob, Terry Vaughan

After Purchase

nealiestufflet wrote 1 month ago: It’s important to remember that a consumer continues to “experience” your brand af … more →

Tags: post purchase, Collateral, purchase, Shipping

A "Balloon to the Moon" Dining Experience3 comments

bwlight wrote 1 month ago: OK, I haven’t talked about food OR service OR good business sense in awhile and I, myself, was … more →

Tags: Customer Service, AZ, Restaurants, good business, service-driven, Brand Loyalty, relationship, Culinary, Cuisine

NFC - miles away or nearly there?

Mark Hawkins wrote 1 month ago: Here already in vertical markets * Sleeping giant of consumer banking beginning to stir… Here … more →

Tags: Enterprise Solutions, Technologies, Mobile Banking, Mobile Billing, Mobile Payment, Mobile Ticketing, NFC, RFID

To Be Creative, or Not

nealiestufflet wrote 1 month ago: I simply think there are two ways to solve problems – be creative or not.  I’ve listed t … more →

Tags: In-store Experience, Creative, grocery shopping, Harris Teeter, Parenting, trader joe's

118's new 'laser-targeted' SMS ads2 comments

Mark Hawkins wrote 1 month ago: Something quite interesting for mobile advertising churned through the mobile news mill today. New M … more →

Tags: Technologies, Mobile Advertising, SMS ad insertion, 118118, kgbkgb

Who’s in charge? - a new application frontier3 comments

Mark Hawkins wrote 2 months ago: Charging within free applications: the implications The power of free versus paid was put under the … more →

Tags: Technologies, app store, freemium, Apple, Mobile Applications, Mobile Billing, Mobile Games

Attention seniors! Your Social Security payment could shrink next year

jostepbar wrote 2 months ago: by Connie Madon This news comes on the eve of an announcement by the Social Security Administration … more →

Tags: Social security Administration, 1.3 billion, america, Americans, Barack Obama, cola, Good News!, In thru the out door, Malkin

Aggregate me

Mark Hawkins wrote 2 months ago: Do we really want or need all of our content aggregated into one space, or are we just being told we … more →

Tags: Social Media, Technologies, aggregation, Google Wave, Motorola, Vodafone 360

0870 app breaks into top 5*

Mark Hawkins wrote 2 months ago: (*number 5 in on-device App Store; 6 in iTunes) Last Friday saw the end of a 429 day wait for Simon … more →

Tags: regulation, Technologies, app store, Apple, Mobile Application, 0870, simon maddox, B&T, O2

What not to say...

nealiestufflet wrote 3 months ago: The consumer experience is all encompassing.  From the moment you set foot in a store to post-produc … more →

Tags: Customer Service, post purchase, after purchase, furniture delivery

Adding Value

nealiestufflet wrote 3 months ago: Honest Tea samples One of my favorite things is when brands add value to the consumer experience. I … more →

Tags: Adding value, Brand Personality, post purchase, Honest Tea

My Craigslist Brand

nealiestufflet wrote 3 months ago: I am a brand on Craigslist. And my potential buyers are brands as well. Sellers and buyers create an … more →

Tags: Branding, craigslist, Personal Brand

Marketing Innovation Advantages for Any Economy

Josh Gordon wrote 3 months ago: Downturns in the economy can be scary for many different companies for many different reasons. Corpo … more →

Tags: direct digital marketing, Online Channel Trends, The Online Marketing Space, Accessible Innovation, Bryce Marshall’s, Business, CMO to protect their tenuous position, common marketer aversions, cost effective Mobile marketing programs


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