Tags » Consumer Satisfaction

Can patients chat up a hospital?

The influence of consumer satisfaction, trust and commitment on consumer engagement behaviour in healthcare

author: Marlene Hakvoort

This study examines the influence of consumer satisfaction, trust and commitment on consumer engagement behaviour. 261 more words

Social media - #hospitals

A recent issue of Hospitals & Health Networks (H&HN) featured a gatefold article on hospitals’ growing use of social media – Facebook, Twitter, YouTube, etc. – not only to create a presence for themselves in that most fluid and intimate of communications market, but also as a tool to promote healthier habits in 140 characters or less.  302 more words

Hospitals

EMERGENCY DEPARTMENT: Text your patients the next day

Edward Hospital (Naperville, IL) hired a dedicated clerk ten years ago to call patients the day after they would visit the emergency department.  This helped to resolve issues related to follow-up care and improved patient satisfaction.  115 more words

Posted By Kim Garber

Could Of Been A Real Rant Day . . .

A couple of weeks ago I purchased a windscreen for my motorcycle. When it arrived five days later it was beautiful. I was happy as a clam. 603 more words