Blogs about: Contact Automation
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Personalized IVR: the Holy Grail of Contact Automation
Have you heard about “personalized IVR”? If you don’t outsource your contact automation to Contact Solutions, I’m betting the answer is a resounding “Huh?” Personalized IVR takes contact automation mi… more →
What's New With Shared IVR Services
Personalized IVR: the Holy Grail of Contact Automation
contactsolutions wrote 4 weeks ago: Have you heard about “personalized IVR”? If you don’t outsource your contact automation to Contact S … more →
It's the 4th Quarter, Folks
contactsolutions wrote 1 month ago: It’s the fourth quarter of the year. For IT departments that historically means spending the last of … more →
Per BusinessWeek, 'Trust' is the new message....lucky for us, it's true
contactsolutions wrote 2 months ago: The current cover story in BusinessWeek is ‘100 Best Global Brands: The Great Trust Offensive’. htt … more →
Contact Solutions Recognized for Technology Innovation Excellence
contactsolutions wrote 8 months ago: ContactCenterWorld.com recognized Contact Solutions as a North America finalist for Technology Innov … more →
ACS Expertise in Action White Paper Focuses on IVR
contactsolutions wrote 9 months ago: Affiliated Computer Services (ACS) published an Expertise in Action White Paper: Interactive Voice R … more →
DMG Consulting's Top Ten Contact Center Goals for 2009
contactsolutions wrote 10 months ago: Donna Fluss, founder and President of DMG Consulting recently published her “Top Ten Contact C … more →
Thoughts after winning Contact Center World Award
contactsolutions wrote 11 months ago: Contact Solutions was recently awarded a gold medal for technology innovation by Contact Center Worl … more →
If your IVR vendor announces product end-of-life, it's time to consider shared IVR services
contactsolutions wrote 11 months ago: Elizabeth Herrell, Vice President & Principal Analyst, Forrester Research, said in a recent Spee … more →
Listen to the CSI inbound demo IVR
contactsolutions wrote 1 year ago: Be sure to dial 888-DEMO4CS (336-6427) for the CSI inbound demo IVR. The demo takes you through some … more →
Nancy Jamison's Comments on CNN Voter Fraud Hotline IVR Success
contactsolutions wrote 1 year ago: Industry analyst Nancy Jamison weighed in on the success of the IVR application CSI developed for th … more →
WSJ Applauds CSI Technology that Drives Voter Hotlines
contactsolutions wrote 1 year ago: http://blogs.wsj.com/biztech/2008/10/31/phones-ring-off-the-hook-at-voter-hotlines/ Phones Ring Off … more →
CSI Powers CNN Voter Fraud Hotline
contactsolutions wrote 1 year ago: With the McCain-Obama presidential election drawing nearer, Contact Solutions (CSI) announced today … more →
CSI Manages Automation Behind CNN Voter Complaint Hotline
contactsolutions wrote 1 year ago: The voter turnout for the November 4 presidential election is expected to be the highest in history. … more →
Banks Show Interest in Shared IVR Services as Market Challenges Continue
contactsolutions wrote 1 year ago: The response to our announcement earlier this week that Columbia Bank had decided to utilize CSI Sha … more →
Blending Self-Service and Live Agents
contactsolutions wrote 1 year ago: Donna Fluss of DMG Consulting presents good reasoning on how companies should consider blending self … more →
Holiday closing problem solved
contactsolutions wrote 1 year ago: All CSI clients have call centers that close for holidays and/or emergency purposes. Holidays repres … more →
Saving Money on HSA Programs
contactsolutions wrote 1 year ago: CSI launched a Health Savings Accounts (HSA) IVR in September, 2006 with many automated features. Ac … more →
FAQ about the Social Security debit card program
contactsolutions wrote 1 year ago: USA Today published a FAQ this morning about the Social Security debit card program this morning. Th … more →
Social Security checks now offer debit card option
contactsolutions wrote 1 year ago: Featured article in this morning’s USA Today talks about the exciting new Social Security debi … more →
