Blogs about: Contact Centre
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Why You Need to Use Call Centers to Lower Business Costs
Having someone in your office answering the phone or making sales calls for you is inefficient and can end up costing you sales and money. If you are looking for a way to increase sales and lower busi… more →
Timothy |Tim| Peters [.ca]
Leadership Development in Contact Centres
Geoff Hardy wrote 1 week ago: ‘Team Leaders are the most important people in contact centres’ is commonly heard in con … more →
China Call Center Growth - over 350,00 seats and growing strong
aprgsso wrote 3 weeks ago: This 2009 market research report is a new assessment of the growth of the China Call Center industry … more →
HeartBeat™ by the Numbers
Telnet Networks wrote 1 month ago: This webinar was presented on August 6Th by Mike Burke Of IQ Services at the Contact Center Performa … more →
@BTCare - yes, BT really cares!
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Mark Kobayashi-Hillary wrote 1 month ago: In some of my corporate or academic lectures I have mentioned @btcare in the past. It’s often … more →
How Does Customer Care Services Help In BPO?
fusionbposervices wrote 1 month ago: Customer Services Customer care services are important to ensure profit in BPO industry. Most of the … more →
Philippines Lose Out On Call Center Services
fusionbposervices wrote 1 month ago: After being billed as the hottest call center destination of the modern times, Philippines is bother … more →
Quality of Customer Care Needs Improvement
fsolution wrote 1 month ago: More BPO industry experts feel that customer care services offered by the BPO firms Inbound contact … more →
How Business Process Outsourcing can Help?
fsolution wrote 1 month ago: Business process outsourcing simply means delegating some of the organizations non-core business to … more →
Companies House
ngm1scot wrote 2 months ago: I made a discovery today, which I hope is very wrong, because you can’t always trust what cont … more →
Unified CEM - Part I
Metrica Systems wrote 3 months ago: Unified Customer Experience Management: The Next Battleground Part-I CEOs across the industries hav … more →
World Class Contact Centre Forum 2009 New Delegate Pricing Packs
Julian Bradder wrote 3 months ago: Many of those who have contacted us have indicated that they would like to attend the World Class Co … more →
Your Multi-Channel Customer Contact Centre Survey Contributions are Wanted!
Julian Bradder wrote 3 months ago: The Focus Group working in partnership with The Customer Experience Foundation are asking for people … more →
WCCF Unified Communications Social Networking - Bringing People Together
Julian Bradder wrote 3 months ago: One of the key objectives of the World Class Contact Centre Forum 09 is to bring people together. Ye … more →
What you don't know WILL hurt you!
Telnet Networks wrote 5 months ago: Why do contact center managers test their systems? So they don’t get fired when it all goes sideways … more →
Proactive Testing for Confident Customer Interactions
Telnet Networks wrote 5 months ago: Contact Centers today are under a lot of pressure to deliver higher levels of customer service and a … more →
Testing Multi-Channel Contact Center Solutions from the Customer Perspective
Telnet Networks wrote 5 months ago: ON DEMAND WEBINAR As we’ve all heard, the emergence of IP telephony and unified communications … more →
Best Independent Contact/Call Center Research Analysts 2009
Peter Hamilton wrote 6 months ago: As with any list there are always a few excellent analysts/firms that fall through the cracks, so my … more →
Why You Need to Use Call Centers to Lower Business Costs
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timpeters wrote 6 months ago: Having someone in your office answering the phone or making sales calls for you is inefficient and c … more →
Utilizing a Call Center to Increase Your Business Revenues
timpeters wrote 6 months ago: Call Centers are an innovative approach to sales without the pressure of overhead costs for a storef … more →
