Blogs about: Contact Centre
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Managing multi language, multichannel customer service
Businesses today operate globally, but need to provide a local service if they are to deliver the customer experience that consumers rightly demand. That means providing information, answers and suppo… more →
The Eptica Customer Experience Blog
Managing multi language, multichannel customer service
wrote 1 day ago: Businesses today operate globally, but need to provide a local service if they are to deliver the cu … more →
BPA Quality UK Looking for a Business Development Manager
wrote 3 days ago: Business Development Manager for our UK/European client base. The Business Development Manager posi … more →
How mobile is changing the travel customer experience
wrote 3 days ago: The web has dramatically changed the travel industry, enabling customers to easily research and book … more →
Insurers look to embrace social media
wrote 2 weeks ago: Insurers have traditionally been slower than other industries when it comes to establishing themselv … more →
Malaysia Mobile Services + Contact Centre Analytics
wrote 3 weeks ago: We have seen some interesting developments in Malaysia this month, with a number of Service Provider … more →
Eptica sponsors Executive Customer Contact Exchange
wrote 3 weeks ago: The customer experience has never been more important to businesses. Channels such as social media e … more →
How the customer experience market is changing
wrote 3 weeks ago: This month we’re celebrating two years of publishing the Eptica Customer Experience blog, which bega … more →
Are You Setting Your Quality Team Up For Conflict? Part I
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wrote 3 weeks ago: Unfortunately, conflict between Quality teams and Contact Center teams happens more often than it sh … more →
The mobile customer service shift
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wrote 4 weeks ago: Mobile devices such as smartphones and tablets are radically changing how customers interact with co … more →
Real-Time Analytics Matching Platform to improve customer experience in Asia Pacific Contact Centres
wrote 1 month ago: Contact Centres Many of us that have been on the front lines of top Call Centres know that a good c … more →
Delivering omnichannel success in an ever changing world
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wrote 1 month ago: Customers are demanding better service through more and more channels. And they have no patience for … more →
Do we, and banks themselves, have the appetite to change current accounts?
wrote 1 month ago: The Post Office announced today that it is to launch a current account into the UK market, supplied … more →
Turning customer service excellence into sales
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wrote 1 month ago: Successful organisations have long realised that delivering the best customer experience has a direc … more →
Best In Breed vs Integrated Solution
wrote 1 month ago: It is the continual debate and dilemma; do I standardise my infrastructure in order to get a seamles … more →
Unix Systems Administrator
wrote 1 month ago: Local Financial Planner Fitzroy Randstad is a leading global recruitment & HR services company o … more →
Is 2013 the year the Cloud Call Center ?
wrote 1 month ago: We would love to hear what you think. Our 2 cents: For new business cases – and for those … more →
Thailand Contact Center Market in 2013
wrote 1 month ago: We’ve seen a few interesting trends in Thailand over the last year – and we will be pres … more →
Remove those unintentional barriers; three quick ways to improve your Customer Experience.
wrote 1 month ago: Email addresses. It’s an inconvenient truth that some messages they deliver simply leave the w … more →
"PCI Compliance vs The Terminator"
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wrote 1 month ago: Ahoy there me hearties! Content marketing be the flavour of today, specifically video. So pour yerse … more →
