“It Only Takes Seconds To Lose A Customer” is the title of a recent blog on Successful Workplace. Citing the work of Vivek Ranadive, the article emphasizes the importance of empowering the… more →
Commitment Matterswrote 4 hours ago: “It Only Takes Seconds To Lose A Customer” is the title of a recent blog on Successful W … more →
wrote 21 hours ago: Research shows that a majority of people dislike contracts because they cannot understand them. When … more →
wrote 1 day ago: IACCM research identified a 20% increase in the frequency of claims and disputes last year. The reas … more →
wrote 3 days ago: Periodically, companies ask whether there are good examples of b2b loyalty or ‘preferred custo … more →
wrote 5 days ago: Strategy+Business recently carried an update on the debate over whether globalization is creating … more →
wrote 6 days ago: Many organizations develop contract templates or standards as a way to impose internal controls. How … more →
wrote 1 week ago: Several IACCM members forwarded the most recent newsletter from legal placement firm Kerwin Associat … more →
wrote 1 week ago: It will surprise few that over 90% of suppliers say that a customer’s competitive bidding prac … more →
wrote 1 week ago: 2012/13 Salary Survey Reveals Limited Change The latest IACCM Salary Survey looks at the state of th … more →
wrote 1 week ago: Do you recall the end of 2011, when many commodity and raw material prices were soaring? That is whe … more →
wrote 1 week ago: Knowledge@Wharton has published an article featuring Beth Comstock, Chief Marketing Officer at GE. H … more →
wrote 2 weeks ago: One of the most compelling presentations at the recent IACCM Europe conference was delivered by Qadi … more →
wrote 2 weeks ago: I was talking today with some of the top recruiters for contracts and commercial staff. We were comp … more →
wrote 1 month ago: I frequently write about the growing importance of contract management as a business discipline. The … more →
wrote 1 month ago: It can be difficult to persuade an organization to give up on its traditional approach to negotiatio … more →
wrote 1 month ago: Measurements of customer satisfaction have been around for some time now. Those for supplier satisfa … more →
wrote 1 month ago: Last week, IACCM held its inaugural meeting for members in Russia. More than 40 attended a half-day … more →
wrote 1 month ago: Yesterday saw the release of the Salz report on the business practices at Barclay’s, the inter … more →
wrote 1 month ago: Research consistently points to the challenge of accurately defining the scope of work. It is the n … more →