Tags » Cost Reduction

Variations in Service Level Agreements (SLAs) in Testing Industry

With changing delivery models, there also has been an immense change in SLAs and metrics over

the past few years.

Initially, most metrics focused on… 435 more words

Ronak Shah

CUSTOMER SERVICE DOS AND DON’TS

On Monday night, we had dinner at a somewhat upscale Italian chain restaurant and were taken care of by an almost snooty server. We had never gone to this restaurant before and the level of service we received is part of the reason we won’t be going back. 620 more words

Customer Satisfaction

Keys to Achieving Lowest Total Cost When Outsourcing

Medical device manufacturers are facing continuing cost pressure. At the same time, regulatory complexity continues to increase. Reducing cost in that environment requires strong focus on working smarter in all phases of the product’s lifecycle. 139 more words

Medical Contract Manufacturing

LEVELS OF CUSTOMER SERVICE

Good customer service may be good enough to survive in today’s marketplace, but not to thrive, especially if your competitors are smart. Excellent customer service is a key component in creating elated customers and keeping your customers coming back. 714 more words

Customer Satisfaction

INCREASE PRODUCTIVITY WHILE CUTTING COSTS? YOU CAN DO BOTH!

Being able to both increase productivity while cutting costs sounds like an impossible dream, doesn’t it? It’s actually fairly easy to do. It is possible to increase productivity and at the same time, decrease the cost of materials and labor. 580 more words

Customer Satisfaction

Reasons Why Resealable Packaging is a Growing Trend

Ultimately, consumers decide what is desirable. They know what is aesthetically pleasing visual pollution, what is undeniably useful or painstakingly difficult, or if it’s even worth the price. 730 more words

Why You Should Rethink Making That New Software Purchase

Reposted with permission from TAC_EaaSblog

Investing in new software to resolve an issue within businesses is a common but often misguided solution, since many times the required functionality already exists within the business’s software portfolio or is available at some level for free on the Internet. 764 more words

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