Tags » Crisis Communication

Stakeholder Salience Theory by Mitchell, Agle and Wood

Crisis response strategies should be determined not only by the crisis type but by the stakeholders’ needs as well. Yet, it is difficult to satisfy all stakeholders at the same time. 1,084 more words


Social Media Club Fail and the perils of scheduled tweets #SMClub

Update: Following the publication of my article, there was formal contact from Social Media Club apologising for the post and acknowledging that appropriate action would be taken, and the original post by Audrey Rochas has been… 707 more words

The Most Important Modern PR Strategies

Real-time communication. Viral campaigns. Transparency. Public relations success has many names, but there are crucial strategies behind such accomplishments that have adapted into modern PR must-have’s for sound campaigns. 215 more words

Public Relations

I work for a company that had just gone through a major POS system crash. A devastating customer relationship decay emerged in an avalanche of disappointment and anger driven customer complaints, BBB investigations, news cover stories and law suits. 1,261 more words


Is A Sexual Harassment Crisis Likely? The Data Point in Different Directions

Two recent cases in the Salem, Oregon area raise the question: What are the odds of a sexual harassment claim becoming a crisis?

Both cases are high-profile and involve executive-level staff. 289 more words

Crisis Communication

Videos Help a Hospital Showcase its Human Touch and Build Trust

Trust is a powerful crisis-fighter. Organizations that earn high trust are less likely to experience a crisis and more likely to resolve it quickly.

Salem Hospital… 203 more words

Crisis Communication

If Bad Policy is the Issue, PR Isn't the Answer

CBS Face the Nation anchor, Bob Schieffer is old-school.  I may not always agree with him, but his reports and commentaries are always well researched, balanced and thought provoking.  323 more words