Tags » Crisis Communication

Averting a Crisis by Caring and Sharing

Sometimes a caring response is the best way to cool off an emerging crisis.

As reported in the Statesman-Journal newspaper, workers at a Salem, Oregon office building removed a disabled visitor under difficult circumstances. 495 more words


Tweet Your Way Through a Crisis

When a crisis arises, it’s a make or break situation for a company. Even the smallest of issues can become a full blown crisis with devastating damages to reputation and finances. 309 more words

Week 9 - Adapting crisis communication to social media

Traditional crisis communication plans are designed so companies have structured statements, points on anticipated issues and other messages in place that are ready to go in such times of a crisis. 249 more words

Singapore Airlines Approximate Online Communication over the MH17 Tragedy

After the announcement that Malaysian airline MH17 had been shot down over eastern Ukraine, Singapore Airlines was quick to post on their social media pages (Facebook and Twitter) a public statement addressed to their customers claiming that its flights “are not using the Ukrainian airspace”.

Reputation Risk Management

Crisis in Chicago

The Chicago Blackhawks find themselves in a difficult situation after 10-year season ticket holder Dr. Patricia Higgins decided to sue the United Center Joint Venture. This partnership, between the Bulls and Blackhawks, owns and maintains the stadium. 390 more words


The rise of social media platforms in crisis communication: a double edge sword

Social media has revolutionized the manner in which individuals think, behave and respond to information and situations. In times of crisis there is no doubt that social media gives businesses in particular the vital abilities to communicate quickly and effectively to its publics and key stakeholders. 324 more words

#thebigyak - my three things

On Saturday 28 June, I joined nearly 150 internal communicators and headed off to #thebigyak organised by The IC crowd, and facilitated by Benjamin Ellis… 1,012 more words

My Profession