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Blogs about: Crm Cem

Does customer loyalty pay itself off? Why CRM Failed?

zenicism wrote 1 year ago: Since 2002, CRM project had been quickly turned from boom to bust, because number of CRM implementat … more →

Tags: Marketing, CRM, Customer Relationship Management, Customer Loyalty, pay off, profitable, crm failure, why crm fail, why customer loyalty fail

0% Defection - 100% Retention: Mission Impossible?

zenicism wrote 1 year ago: Although a customer was absolutely satisfy with every experience with a company, would that customer … more →

Tags: customer, Value, Churn, defection, loyalty, retention, Customer Relationship Management, Customer Loyalty, customer experience management

How to Response to Customer Needs

zenicism wrote 1 year ago: How fast can you establish Cross-Functions Team (CFT) with talented people? How do we feel about cus … more →

Tags: customer, Benchmarking, CFT, .:*Conflict*:., Cross, finger, functions, pointing, Problems

How to Understand Customers

zenicism wrote 1 year ago: What are the values of the products to the customers? What are the customers feeling about the produ … more →

Tags: CEM, CRM, customer, experience?, understand, Value, feeling, Customer Relationship Management, customer experience management

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