Blogs about: Crm Customer Relationship Management
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All banks have the same strategy | what happened to the Starbucks strategy?
It was refreshing to read this piece, and takes us exactly where innovation in financial services ought to be going – the new (old) grand ideas. Starbucks should start banking | FT What if Starb… more →
The Bankwatch
K Jay Small Business Consulting. Website, Graphic Design, Marketing Solutions...
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onwisconsin wrote 1 week ago: K Jay Small Business Consulting Services of Madison, Wisconsin can help take your small business to … more →
CRM Defined
Barbara Manley wrote 1 month ago: I spent a couple of very interesting days last week participating on an expert panel exploring how C … more →
All banks have the same strategy | what happened to the Starbucks strategy?
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Colin Henderson wrote 2 months ago: It was refreshing to read this piece, and takes us exactly where innovation in financial services ou … more →
CRM Selection - CRM Success
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Barbara Manley wrote 2 months ago: I’ve had two conversations this week with executives about finding the right CRM solution and findin … more →
Oracle with Microsoft CRM
nickmutt wrote 3 months ago: Oracle has integrated with Microsoft Business Solutions CRM to capture more market for SMEs. Some la … more →
AdBlocking - evil or genius?
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Colin Henderson wrote 1 year ago: I was more than a little shocked to encounter this post on the apparent evil of Adblock Plus. [disc … more →
Transaction hijacking - cheaper alternatives, at point of purchase
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Colin Henderson wrote 2 years ago: This article is about Google, but the underlying thread is interesting, and relevant for Banks. Jus … more →
The Bank of the Future | some thoughts on the world of cross-channel sales and marketing
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Colin Henderson wrote 2 years ago: Just prior to the recent NetFinance conference I was lucky enough to be asked by Dan at e … more →
Update; the role of email for Banks
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Colin Henderson wrote 2 years ago: email and its role hit me twice in the last few minutes, so thought I would update the things I have … more →
Microformats as information brokers - the intelligent agents to support VRM
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Colin Henderson wrote 2 years ago: I have been thinking a lot about Vendor Relationship Management (VRM) over the holidays. Doc latche … more →
Time to rethink the basis of marketing data
Colin Henderson wrote 2 years ago: Unfortunately for Alton he wrote this right when the need to turn the traditional paradigm on … more →
Doc appears to have an epiphany
Colin Henderson wrote 2 years ago: Doc seems unusually excited about VRM following IIW where he has been attending. If he i … more →
The case for OpenID | ZDNet.com
Colin Henderson wrote 2 years ago: OpenId is a digital identity system. It operates by keeping your identity securely with … more →
Financial Services Customer Care Centres lag other industries
Colin Henderson wrote 2 years ago: In a rather damning report (dated Dec 2005) on financial services efforts, their Customer Care Centr … more →
Japan | The customer is always right
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Colin Henderson wrote 2 years ago: This is an experience about Japan. I grew up with the impression that ‘Made in Japan’ m … more →
NetBanker 2.0: Bank-account switching tools from Intuit and uSwitch take center stage
Colin Henderson wrote 2 years ago: This quote from Gary Hamel at BAI is brilliant in its simplicity and unfortunately truth. (Cour … more →
Customer relationship management | Wikipedia
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Colin Henderson wrote 2 years ago: I have been writing about CRM. Turns out Wikipedia has a good discussion on this to … more →
How xRM Saved Tennessee $1,400,000 and 18 months!
Ralph Zerbonia wrote 7 months ago: Recently I had the privilege of leading a team in the building of a new software system to assist i … more →
How to judge when a small business owner needs to buy new tech gear or software. By Gene Marks
Ralph Zerbonia wrote 7 months ago: This caught my fancy as it is in an area I do business, CRM. I think this fellow who wrote this arti … more →
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