At the beginning of the year it looked like 2014 was shaping up to be a year when Small Data moved out of the shadows and into the mainstream (or maybe even THE Year of Small Data as I predicted in this op-ed for… 575 more words
Tags » CRM
According to Merkie Group up to 63% of all CRM projects are viewed as failures by the senior management. Why?
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The study lists ill-defined decision hierarchy, weak transparency, and few consequences for not using the CRM system as danger signs of a potential failed implementation that organizations need to look out for.
Was writing a custom workflow activity on incident entity and in which we wanted the Customer Lookup Value. And based on type of Customer i.e. 73 more words