Blogs about: Cross Channel Experience

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Forrester Consumer Forum 2008: Maslow is Dead - First in a Series

I attended the Forrester Consumer Forum in Dallas earlier this week. It was my 16th Forrester event which speaks volumes about how I respect the company, value their people and study their work. It… more →

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Forrester Consumer Forum 2008: Maslow is Dead - First in a Series — 1 comment

Steve A Furman wrote 8 months ago: I attended the Forrester Consumer Forum in Dallas earlier this week. It was my 16th Forrester event … more →

Tags: Customer experience, Customer Service, Forrester Research, Social computing, Social Networks, Usability, user experience, Amy Worley, #FCF08

Another Cross Channel Failure - Mellon

Steve A Furman wrote 1 year ago: I received a mailing from Mellon Investment today with a request to identify and certify my taxpayer … more →

Tags: user experience, Customer experience, mellon


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