Blogs about: Ctqs
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Providing Outstanding Value
Every once in a while we run into an incredible value delivery situation and feel compelled to comment. I just had such an experience with a supplier of color printer supplies. These folks obviously k… more →
Market Value Solutions
HW: Tuesday, 9/22/09
praktis wrote 2 months ago: 21st CENTURY SKILLS CRITICAL THINKING QUESTIONS DUE: Friday, 9/25/09 Preferably, responses should be … more →
Providing Outstanding Value
Reg wrote 9 months ago: Every once in a while we run into an incredible value delivery situation and feel compelled to comme … more →
Leveraging VOC
Reg wrote 9 months ago: I came across an interesting question at the Customer Management IQ site today that should be of int … more →
Six Sigma Enthusiasts: Input Needed
Reg wrote 1 year ago: Please take a few minutes right now to participate in iSixSigma’s latest survey about Six Sigm … more →
Value Propositions versus Sales Propositions
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Reg wrote 2 years ago: Just came across a question from a “Marketing Profs” reader regarding the communication … more →
There is Only One Customer-The One That Pays the Bill
Eric Reidenbach wrote 2 years ago: I get so sick and tired of hearing clients refer to coworkers as “customers”. It usually … more →
Listening to the Voice of the Customer: A Clear Conversation or a Tower of Babel?
Eric Reidenbach wrote 2 years ago: Virtually all Six Sigma gurus opine regarding the importance of the voice of the customer (VOC). Man … more →
Pricing Problems Are Often Hidden Value Problems
Eric Reidenbach wrote 2 years ago: At a recent meeting of manufacturers, a question arose regarding the importance of price. One partic … more →
