Blogs about: Customer 2
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Maak ambassadeurs van je klanten (NL)
De unieke aanpak van het telecombedrijf Mobile Vikings maakt van hun klanten geen promotors, maar ware ambassadeurs. Mobile Vikings evangelist, Hans Similion, kwam met passie hun speciale aanpak uit d… more →
No Rules Just Words - Stories from the trenches of work
Top 3 Ways to Beat The Competition
wrote 6 days ago: Having to deal with competition and competitors is part and parcel of establishing a business. Unles … more →
On Pieces for Profit
wrote 1 week ago: I recently read Pieces for Profit by David Yeghiaian. The author had provided me a copy of this book … more →
Not all customers are the same. So why engage with them as though they are?
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wrote 2 weeks ago: Recent research by has revealed that there are two main categories of customers, contrary to the ide … more →
Bad Customer Service Can be Bad for Your Business
wrote 1 month ago: Have you ever hated a store or a business because of its bad customer service? Do you remember how b … more →
Stay on Top of Your Business
wrote 1 month ago: All businesses start small. Some become successful and expand, while some, unfortunately, end up jus … more →
Why You Need a Point of Sale (POS) Machine
wrote 1 month ago: Are you a business owner who is planning to upgrade your system, or is someone planning to establish … more →
Why I Love Customer/Product Reviews
wrote 3 months ago: I love shoes! I’m not going to gush and goo but…yeah, girlfriend loves her some shoes. I have been k … more →
Everyting starts and ends with the customers
wrote 3 months ago: Companies usually focus their daily activities on many objectives, different issues arise everyday a … more →
How Consumers View Cause Related Brands
wrote 5 months ago: In yesterday’s post, we looked at the purchase intent of cause related brands. Part of that purchas … more →
How Big Was Cyber Monday?
wrote 6 months ago: Last month, we had a post that looked at the reasons why consumers were shopping on Cyber Monday. A … more →
What Shoppers Want From Your Employees
wrote 6 months ago: Your social reputation is extremely valuable. It is often what either makes consumers shop with you … more →
Transformation and improvement process (5. The Executive Mindset)
wrote 6 months ago: This final ingredient is a wrap-up of the last 4. It centers on leadership, which in a way sets the … more →
Unleashing the untapped potential of UX
wrote 6 months ago: I did my first conference talk last night. The link to the presentation is here: http://www.slidesh … more →
Transformation and improvement process (4. Process thinking)
wrote 7 months ago: Ingredient 4 will focus on process as a whole. It involves our daily duties at work knowing that eve … more →
Blovember #6 - Why wait for poor service?
wrote 7 months ago: I have just read a rant on Facebook where a customer of BestBuy in Calgary felt very hard done by be … more →
Transaction to Receipt flow in Oracle Receivables
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wrote 7 months ago: The Transaction to Receipt flow in Receivables is as follows Import/Create/Credit transactions in Re … more →
Men, Women And Mobile Purchases
wrote 7 months ago: Yesterday’s post talked the kinds of shopping activities that men and women are engaged in. Today, … more →
Cooper Avon - you rock. Bikezone - you don't
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wrote 8 months ago: A day of two halves on the customer service front. Firstly, I was killing time in Zappi’s Bike … more →
Consumer Sentiment And Holiday Shopping
wrote 8 months ago: It’s not even Halloween and we’ve already gotten some research on Holliday shopping trends. It certa … more →
