Blogs about: Customer Acquisition Costs
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Actions Speak Louder Than Words in Customer Loyalty
Actions Speak Louder Than Words in Customer Loyalty Let me ask you a question: would you recommend me to your friends and family? Yes, that question… the “L” question. If you say Y… more →
The Triple Crown of Web 2.0 & Online Application Development
Rosenhaft wrote 7 months ago: From a product management perspective, the three major critical success factors for building online … more →
Actions Speak Louder Than Words in Customer Loyalty
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Esteban Kolsky wrote 10 months ago: Actions Speak Louder Than Words in Customer Loyalty Let me ask you a question: would you recommend m … more →
ROI for CEM? NWJ (No Way Jose)!
Esteban Kolsky wrote 1 year ago: ROI for CEM? NWJ (No Way Jose)! First things first: I don’t have a set formula for calculating … more →
It is All About the Experience, You Know?
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Esteban Kolsky wrote 1 year ago: It is All About the Experience, You Know? While I was at Gartner I wrote a lot about Customer Experi … more →
The Evil Lies in Properly Calculated Customer Maintenance Costs
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Esteban Kolsky wrote 1 year ago: The Evil Lies in Properly Calculated Customer Maintenance Costs (Part 3 of 3) Part 1 – Is it R … more →
Customer Acquisition Costs
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dwriter wrote 1 year ago: Here’s a real challenge – what makes up the true acquisition cost for a customer in a us … more →
