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Blogs about: Customer Advocacy

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Who will be the last bank without an iphone app?4 comments

Colin Henderson wrote 1 month ago: Jim notes the new Mercedes app but he also asks the important question. When we consider the relativ … more →

Tags: Apps, iPhone, Online Banking

Introduction

Nishita wrote 4 months ago: In This blog I will concentrate more on marketing concepts like Customer advocacy , CRM, Branding et … more →

Tags: Marketing, customer, Branding, Introduction

Your customer community story - the 4 critical elements

timwtyler wrote 4 months ago: We have developed an implementation methodology for brand communities over the last several years an … more →

Tags: Customer Engagement, Online Communities, Social Media, WOM, online conversation

New Rules for Marketing1 comment

Bryan wrote 4 months ago: THE FOUR P’S ARE OUT, THE FOUR E’S ARE IN Brian Featherstonaugh, Chairman and CEO, Ogilv … more →

Tags: Customer experience, Leadership and Strategy, Marketing, Evangelism, exchange, Creating Value, marketing leadership

The who?

davidjwalshbusiness wrote 5 months ago: I worked for a company a few years back that really was a spectacular corporation.  They were a cash … more →

Tags: Recent Posts, Sales, Selling, Customer Service, Customer Retention, executive management, customers, incentives, Incentive Alignment

All banks have the same strategy | what happened to the Starbucks strategy?3 comments

Colin Henderson wrote 6 months ago: It was refreshing to read this piece, and takes us exactly where innovation in financial services ou … more →

Tags: aggregation, CRM (Customer Relationship Management), Customer experience, Innovation, Mobile Banking, Open Finance, Open Source Banking, bill presentment, Citibank

Energy Regulatory Commission orders Meralco refund

erineus wrote 9 months ago: MANILA, Philippines – Electricity rates will be four centavos lower per kilowatt-hour beginnin … more →

Tags: consumer, ERC, Meralco, Energy Regulatory Commission, Refund, C.E.R.A., currency exchang rate adjustment

Listening to and Learning from Customers: A Direct Connection to the Bottom Line

robertford wrote 9 months ago: How Customer Satisfaction Drives Behavior About ten years ago, I was lucky enough to speak at an eBu … more →

Tags: Social Media, Customer Loyalty, Customer Loyalty Grid, Customer Retention, Customer Satisfaction, Exceeding Expectations, word of mouth, Zone of Affection, Zone of Defection

The Enterprise of the Future in Financial Services | Five traits

Colin Henderson wrote 1 year ago: Here is another study on the characteristics of financial services required to survive.  IBM is … more →

Tags: Innovation, Business models, Customer experience, Banking Strategy

Banks | Today is the perfect day to start a blog - begin the conversation with your customers1 comment

Colin Henderson wrote 1 year ago: Confidence in financial institutions has been shaken, and the rules for regaining confidence are not … more →

Tags: Customer experience

The power of internet, and drivers of change2 comments

Colin Henderson wrote 1 year ago: Internet has flattened old hierarchies, made information freely available, and eliminated distance. … more →

Tags: Customer experience, Marketing

Where are Banks in Community Management?2 comments

Colin Henderson wrote 1 year ago: James has a good post on the shift from traditional PR to Community Management, and he explains that … more →

Tags: Marketing

How can your Bank help with the other 95% of a customers mindshare relative to their money3 comments

Colin Henderson wrote 1 year ago: After the previous post, thought I’d check out Andera, the service provider for those online a … more →

Tags: Payments, debit cards, Customer experience, Mobile Banking

How TripAdvisor prevents travellers from having bad experiences

Tim van Tongeren wrote 1 year ago: Just received the July TripAdvisor Update email with an interesting article: “Your Nightmare H … more →

Tags: bad experience, tripadvisor, user comments

Banks | time to be afraid3 comments

Colin Henderson wrote 1 year ago: Mint has officially joined my list of top disruptive services in financial services. Till now, I onl … more →

Tags: account alerts, aggregation, Non bank competition, Open Source Banking, mint wesabe

Financial Services in 2010 - Deloitte | Review and analysis3 comments

Colin Henderson wrote 1 year ago: Thought provoking and well prepared new report from the prolific team at Deloitte. Following is a br … more →

Tags: Customer experience, Banking Strategy, DTT Deloitte

Starting the long recovery . . .

pegschmitz wrote 1 year ago: Most people are now aware of the June 2008 record flooding in Cedar Rapids.  Our plant was not affec … more →

Tags: Newspaper Production

How not to be customer focussed | Microsoft example2 comments

Colin Henderson wrote 1 year ago: What strikes me about this email initiated by Bill Gates over 5 years ago is not a techie issue. The … more →

Tags: Customer experience

USAA Leads And Citibank Lags In Customer Advocacy

Bruce Temkin wrote 1 year ago: Forrester just published Customer Advocacy 2008: How US Consumers Rate Their Banks, Brokerages, And … more →

Tags: Customer experience, financial services, A.G. Edwards, aaa, AiG, Citibank, JPMorgan Chase, National City, New York Life


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