Blogs about: Customer Advocacy
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All banks have the same strategy | what happened to the Starbucks strategy?
It was refreshing to read this piece, and takes us exactly where innovation in financial services ought to be going – the new (old) grand ideas. Starbucks should start banking | FT What if Starb… more →
The Bankwatch
Your customer community story - the 4 critical elements
timwtyler wrote 2 weeks ago: We have developed an implementation methodology for brand communities over the last several years an … more →
New Rules for Marketing
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Bryan wrote 2 weeks ago: THE FOUR P’S ARE OUT, THE FOUR E’S ARE IN Brian Featherstonaugh, Chairman and CEO, Ogilv … more →
All banks have the same strategy | what happened to the Starbucks strategy?
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Colin Henderson wrote 2 months ago: It was refreshing to read this piece, and takes us exactly where innovation in financial services ou … more →
Energy Regulatory Commission orders Meralco refund
erineus wrote 4 months ago: MANILA, Philippines – Electricity rates will be four centavos lower per kilowatt-hour beginnin … more →
Listening to and Learning from Customers: A Direct Connection to the Bottom Line
robertford wrote 5 months ago: How Customer Satisfaction Drives Behavior About ten years ago, I was lucky enough to speak at an eBu … more →
The Enterprise of the Future in Financial Services | Five traits
Colin Henderson wrote 8 months ago: Here is another study on the characteristics of financial services required to survive. IBM is … more →
Banks | Today is the perfect day to start a blog - begin the conversation with your customers
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Colin Henderson wrote 9 months ago: Confidence in financial institutions has been shaken, and the rules for regaining confidence are not … more →
The power of internet, and drivers of change
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Colin Henderson wrote 10 months ago: Internet has flattened old hierarchies, made information freely available, and eliminated distance. … more →
Where are Banks in Community Management?
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Colin Henderson wrote 10 months ago: James has a good post on the shift from traditional PR to Community Management, and he explains that … more →
[Dutch] Agis zet de toon met online informatie over 'offline' bereikbaarheid
Tim van Tongeren wrote 11 months ago: Een traditionele grote ergernis van klanten van banken en verzekeraars is de slechte bereikbaarhei … more →
How can your Bank help with the other 95% of a customers mindshare relative to their money
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Colin Henderson wrote 11 months ago: After the previous post, thought I’d check out Andera, the service provider for those online a … more →
How TripAdvisor prevents travellers from having bad experiences
Tim van Tongeren wrote 11 months ago: Just received the July TripAdvisor Update email with an interesting article: “Your Nightmare H … more →
Banks | time to be afraid
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Colin Henderson wrote 12 months ago: Mint has officially joined my list of top disruptive services in financial services. Till now, I onl … more →
Financial Services in 2010 - Deloitte | Review and analysis
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Colin Henderson wrote 12 months ago: Thought provoking and well prepared new report from the prolific team at Deloitte. Following is a br … more →
Starting the long recovery . . .
pegschmitz wrote 1 year ago: Most people are now aware of the June 2008 record flooding in Cedar Rapids. Our plant was not affec … more →
How not to be customer focussed | Microsoft example
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Colin Henderson wrote 1 year ago: What strikes me about this email initiated by Bill Gates over 5 years ago is not a techie issue. Th … more →
USAA Leads And Citibank Lags In Customer Advocacy
Bruce Temkin wrote 1 year ago: Forrester just published Customer Advocacy 2008: How US Consumers Rate Their Banks, Brokerages, And … more →
Announcing projectADVOCACY
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Ron Shevlin wrote 1 year ago: “I’m mad as hell, and I’m not going to take it anymore.” – Howard Beal … more →
Industry Impressions
pegschmitz wrote 1 year ago: In the past month I have attended two major printing conferences. The Newspaper Association of Amer … more →
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