Blogs about: Customer Advocacy
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Who will be the last bank without an iphone app?
Jim notes the new Mercedes app but he also asks the important question. When we consider the relatively small cost why would any bank not have an iphone app, even with rudimentary functions, such as b… more →
The Bankwatch
Who will be the last bank without an iphone app?
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Colin Henderson wrote 1 month ago: Jim notes the new Mercedes app but he also asks the important question. When we consider the relativ … more →
Introduction
Nishita wrote 4 months ago: In This blog I will concentrate more on marketing concepts like Customer advocacy , CRM, Branding et … more →
Your customer community story - the 4 critical elements
timwtyler wrote 4 months ago: We have developed an implementation methodology for brand communities over the last several years an … more →
New Rules for Marketing
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Bryan wrote 4 months ago: THE FOUR P’S ARE OUT, THE FOUR E’S ARE IN Brian Featherstonaugh, Chairman and CEO, Ogilv … more →
The who?
davidjwalshbusiness wrote 5 months ago: I worked for a company a few years back that really was a spectacular corporation. They were a cash … more →
All banks have the same strategy | what happened to the Starbucks strategy?
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Colin Henderson wrote 6 months ago: It was refreshing to read this piece, and takes us exactly where innovation in financial services ou … more →
Energy Regulatory Commission orders Meralco refund
erineus wrote 9 months ago: MANILA, Philippines – Electricity rates will be four centavos lower per kilowatt-hour beginnin … more →
Listening to and Learning from Customers: A Direct Connection to the Bottom Line
robertford wrote 9 months ago: How Customer Satisfaction Drives Behavior About ten years ago, I was lucky enough to speak at an eBu … more →
The Enterprise of the Future in Financial Services | Five traits
Colin Henderson wrote 1 year ago: Here is another study on the characteristics of financial services required to survive. IBM is … more →
Banks | Today is the perfect day to start a blog - begin the conversation with your customers
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Colin Henderson wrote 1 year ago: Confidence in financial institutions has been shaken, and the rules for regaining confidence are not … more →
The power of internet, and drivers of change
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Colin Henderson wrote 1 year ago: Internet has flattened old hierarchies, made information freely available, and eliminated distance. … more →
Where are Banks in Community Management?
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Colin Henderson wrote 1 year ago: James has a good post on the shift from traditional PR to Community Management, and he explains that … more →
How can your Bank help with the other 95% of a customers mindshare relative to their money
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Colin Henderson wrote 1 year ago: After the previous post, thought I’d check out Andera, the service provider for those online a … more →
How TripAdvisor prevents travellers from having bad experiences
Tim van Tongeren wrote 1 year ago: Just received the July TripAdvisor Update email with an interesting article: “Your Nightmare H … more →
Banks | time to be afraid
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Colin Henderson wrote 1 year ago: Mint has officially joined my list of top disruptive services in financial services. Till now, I onl … more →
Financial Services in 2010 - Deloitte | Review and analysis
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Colin Henderson wrote 1 year ago: Thought provoking and well prepared new report from the prolific team at Deloitte. Following is a br … more →
Starting the long recovery . . .
pegschmitz wrote 1 year ago: Most people are now aware of the June 2008 record flooding in Cedar Rapids. Our plant was not affec … more →
How not to be customer focussed | Microsoft example
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Colin Henderson wrote 1 year ago: What strikes me about this email initiated by Bill Gates over 5 years ago is not a techie issue. The … more →
USAA Leads And Citibank Lags In Customer Advocacy
Bruce Temkin wrote 1 year ago: Forrester just published Customer Advocacy 2008: How US Consumers Rate Their Banks, Brokerages, And … more →
