Questo articolo è di qualche tempo fà ma………. vi ricordate un nome fatto dal solerte impiegato di Sua Maestà ?

Ai lavoratori di Tiscali succede questo: sono stanchi.

SIAMO STANCHI DI CONTINUARE A LAVORARE IN CONDIZIONI POCO UMANE, CON E PER UN DATORE DI LAVORO CHE E’ MENO DI UN UOMO, CHE NON HA NEANCHE IL CORAGGIO DI VENIRCI A DIRE CHE QUESTO MESE LO STIPENDIO ARRIVERA’ IN RITARDO (NON SAPPIAMO DI QUANTO!), CHE CI LASCIA A BRUCIARE VIVI NELLA SUA FORNACE E NON SI DEGNA NEANCHE DI COMPRARE UN VENTILATORE PER LE POSTAZIONI, CHE NON CI DA’ LA CARTA IGIENICA PER I BAGNI, ALTRIMENTI GLI INTASIAMO LO SCARICO, CHE NON FA PULIRE I QUOTIDIANI STRUMENTI DI LAVORO… E STANCHI DI TANTE ALTRE COSE.
SOPRATTUTTO SIAMO STANCHI DI SENTIRCI PRESI IN GIRO DA UNA DIRIGENZA CHE, DA UN ANNO A QUESTA PARTE, NON FA CHE IGNORARE I BISOGNI DEI PROPRI DIPENDENTI.

BISOGNA CHE I LAVORATORI DI TISCALI, E CALL CENTER ESTERNI ANNESSI, SI SVEGLINO E DECIDANO DI PROTESTARE. UNITI. COMPATTI.
TUTTI INSIEME, MANDIAMO TISCALI IN DOWN PER UN GIORNO INTERO, VEDIAMO SE POI SARANNO DISPOSTI AD ASCOLTARCI.

HO VISTO GENTE SVENIRE IN POSTAZIONE A CAUSA DELL’ASSENZA DELL’ARIA CONDIZIONATA.
E’ RISPETTO QUESTO? E’ UMANITA’?

E’ LECITO CHE UN DATORE DI LAVORO RISPONDA : SE NON MUOIO DI CALDO IO, NON MUORI NEANCHE TU! ????

QUANTO ANCORA SIAMO DISPOSTI A TOLLERARE GLI SBALZI D’UMORE DI QUESTA GENTE?

IO MI STO SERIAMENTE STANCANDO.

PROPONGO UNO SCIOPERO DA PARTE DI TUTTO IL CUSTOMER CARE, VENDITE COMMERCIALE, AMMINISTRAZIONE E ASSISTENZA TECNICA.

METTIAMOLI IN GINOCCHIO COME STANNO FACENDO CON NOI.

FACCIAMOGLI VEDERE IL MONDO DA UN’ALTRA PROSPETTIVA.

Tengo a precisare che non bisogna fare di tutta l’erba un fascio ma…  il mondo dei call-center non ha una buona nomea, prima che arrivasse il Ministro Damiano con la sua legge era quasi terra di nessuno, adesso perlomeno si vedono alcuni paletti di confine !

Acer eMachines E725 Price,Specs – 15.6-inch affordable laptop
Acer eMachines E725 is a 15.6-inch display affordable laptop.It is powered by the Intel Dual Core T4200 processor and Intel GMA 4500M.

Emachines EME627 Laptop?
I am thinking of getting this laptop from Walmart on black friday but I need others input. Ive never heard of eMachines products before. I own an Acer Netbook and they were new from last year and its great! This eMachine laptop is …

HP G60 519WM Laptop Review
… handingchao Latest Review on Sony VAIO Series VGN-NW228F/B 15.5-Inch Laptop; handingchao Super Popular HP Pavilion dm3z 13.3-Inch Laptop Review; namitha26 Emachines Eme627 Reviews, Emachines Eme627, Emachines Laptop Review …

eMachines EME627 Review & Best Price : 15.6 inch Notebook with AMD …
eMachines eME627 laptop PC has 15.6-inch widescreen LCD screen is capable of displaying HD content with 1366 x 768 (720p native) resolution features ATI Radeon HD 3200 Graphics processor. eMachines eME627 is powered by an efficient AMD …

Best black friday laptop deals: eMachines 15.6" eME627-5279 Laptop …
Best black friday laptop deals: eMachines 15.6* eME627-5279 Laptop PC with AMD Athlon 64 Processor, and more Price:$198. eMachines 15.6* eME627 Laptop, $198, Walmart..

Shopping Buy Guide: eMachines eME627 15.6" Laptop Computer under $200
eMachines eMe627 is budget laptop for BF 2009 sales and it is first new laptop 15* under $200. I dont see full specs at WM. But eMachines eMe Laptop standard specs include 2 GB memory(Max 4 GB), DVD±RW (±R DL) / DVD-RAM, 5-in-1 Digital …

eMachines eME627-5279 Overview
eMachines eME627-5279 Walmart will be offering the eMachines eME627-5279 15.6-inch laptop for only $198 on Black Friday, November 27. The eME627-5279 is based on the AMD Athlon 64 TF-20 single core processor at 1.6GHz, the ATI Radeon HD …

gizmopassion.com » Best Buy Internet Deals @ HP Notebook and …
At the same time, Sony 15? Laptop w/Intel Dual Core Processor, 4GB RAM, 320GB HD, Windows 7, Sony Headphones, Built-In Blu-ray, Blu-ray Movie is available for $479.97 online. Now we come to the eMachines Desktop. eMachines Desktop with …

EMACHINES LAPTOP >> Emachines Laptop Tips | EMACHINES LAPTOP Guide
Choose what best fits to your criteria for emachines laptop. We make it easy for everyone who need information on emachines laptop here!

eMachines® eME627 Laptop Computer reviews and opinions?
I m buying a laptop for my girlfriend for Christmas (for college) and I know nothing about laptops. These are both $200, Could you please tell me which one of these is better? eMachines 15.6″ eME627-5279 Laptop PC with AMD Athlon 64 Processor http://www.walmart.com/catalog/product.do?product_id=12347222&sourceid=22051822053205999991 or HP – Laptop with Intel® Celeron® Processor http://www.bestbuy.com/site/null/9617193.p?id=1218131714579&skuId=9617193&AID=10597222&PID=1234320&URL=http%3A%2F%2Fwww.bestbuy.com%2Fsite%2Fnull%2F9617193.p%3Fid%3D1218131714579%26skuId%3D9617193&ref=39&loc=01 Thanks!

Which one of these laptops are better?
Hey, I ve been having some trouble with my Emachines E252 running Ubuntu 9.10. Every time I wake my laptop up from suspend I will see my previous screen or the resume screen for a second, then it will get stuck on a black screen and all I have is my cursor that I can move on the screen. The only way to get back on is it restart. I now always use Shutdown or Hibernate but this is very annoying. Does anyone know how to fix this? Thanks

When resuming from suspend my laptop freezes (Ubuntu)?
Even if the graphics have to be turned way down? Meaning without glitching in cities and flying??

I have an old emachines n-10 laptop…would that work alright with World of Warcraft?
aight, im going to try to get the emachines laptop this black friday at wal-mart. i have never lined up to shop, i always ended up going like at 5 or 6. Any shoppers out there that have done this before, what time do u recommend going for the laptop?………i live in fort worth tx if that matters haha

what time to line up at wal-mart?
Hello, Anyone have any comments on this $198.00 eMachines laptop computer on sale at walmart this friday? Is it any good? it has more memory than my Acer laptop that is 2 yrs old. What s your thoughts on it? Thanks, David.AMD Athlon 64 Processor TF-20 Offers 1.6GHz speed, a 667MHz system bus, and 512KB L2 cache 2GB of PC2 @667MHz DDR2 Memory, expandable to 4GB Handles multimedia and multitasking 160GB SATA hard drive, rated at 5400rpm speed Stores up to 45,000 photos, or up to 39,000 songs, or up to 19 hours of HD video and more SuperMulti Double-Layer DVD burner Plays and creates CDs and DVDs in a variety of different formats 15.6″ HD Widescreen WXGA High-Brightness Display 1366×768 resolution; 16:9 aspect ratio ATI Radeon HD 3200 Graphics with up to 1919MB of HyperMemory supporting Shader Model 4.0, Microsoft DirectX 10 Wireless WiFI & Wired 10/100 Ethernet port Connects to a broadband modem (cable or DSL) or a network 802.11 b/g wireless LAN, connects wirelessly to a network, hotpost or broadband router. Additional Features 5-in-1 memory card reader 6 Cell battery for an average of 2.5 hours of battery life Two USB 2.0 ports Headphone and microphone ports, VGA-out ports # Built-iJetblack, here is the link. http://www.walmart.com/catalog/product.do?product_id=12347222

$198.00 eMachines laptop at Walmart this friday?
eMachines 15.6″ eME627-5279 Laptop PC: # AMD Athlon 64 Processor TF-20 Offers 1.6GHz speed, a 667MHz system bus, and 512KB L2 cache # 2GB of PC2 @667MHz DDR2 Memory, expandable to 4GB Handles multimedia and multitasking # 160GB SATA hard drive, rated at 5400rpm speed Stores up to 45,000 photos, or up to 39,000 songs, or up to 19 hours of HD video and more # SuperMulti Double-Layer DVD burner Plays and creates CDs and DVDs in a variety of different formats # 15.6″ HD Widescreen WXGA High-Brightness Display 1366×768 resolution; 16:9 aspect ratio ATI Radeon HD 3200 Graphics with up to 1919MB of HyperMemory supporting Shader Model 4.0, Microsoft DirectX 10 # Wireless WiFI & Wired 10/100 Ethernet port Connects to a broadband modem (cable or DSL) or a network 802.11 b/g wireless LAN, connects wirelessly to a network, hotpost or broadband router. Additional Features # 5-in-1 memory card reader # 6 Cell battery for an average of 2.5 hours of battery life # Two USB 2.0 ports # Headphone and microphone ports, VGA-out ports # Built-in Speakers # 6.0Lbs system weight.Can you plz explain the pros and cons also. i really dont know anythig about computers thanks

Is this a good laptop to buy?
it s an emachines mini desktop and i don t remember all the specs but i know the hard drive is somewhere around 350gb, and it has 2gb ram. it doesn t come with a monitor.<luckily i already own one. i think it s a good deal, but does anybody have anything to say about it? i had an old laptop from 02 but it s been dead for a few months now and i convinced my parents to get me that computer as my only christmas present.(they don t like to spend money).

does anybody know if that 298 dollar pc from walmart is any good?
I was wondering if this laptop was worth getting? I would be using it for a media/schoolwork computer. I have a lot of music and video, and i use itunes a lot….. also, is this computer good for social networking: myspace, facebook ect… feedback would be appericated

eMachines® eME627 Laptop Computer?
eMachines® eME627 Laptop Computer • 15.6″ LCD display (measured diagonally) • 2GB memory; 160GB hard drive • Reads and writes CDs and DVDs It has Windows 7 and AMD (I couldn t really read it in the ad) I know it isn t the best, but I don t have $600 for a computer for him.. Do you think it is a good deal? I figure that brand is crappy, that is the reason I ask. If it would last for at least a year, I would be happy with it. If not, I would want to get him a playstation 3, Wii, or Xbox 360. Thanks…

Would this laptop be a good deal for my son for Christmas?? Or would lit be a waste of money?
I m getting my son hes 15 a laptop for xmas . I wanted one of the small ones but I found this one on black friday for $198.00 its called emachine eMachines® eME627 Laptop Computer • 15.6″ LCD display (measured diagonally) • 2GB memory; 160GB hard drive • Reads and writes CDs and DVDs..Please let me know ?Im not looking to spend much on it . Hes only 15 so Im looking to spend 180.00 – 230.00 at the mostOh and also looking at NetbooksIts more for school ect .Not gaming much he has 360

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What an “ExcellenT” idea Sir jee ! !

સાક્ષર, દિવાળીના લવિંગયા,   મોબાઈલ અને તેની માયા (ઝાળ) તેમજ મીસ્ડ કૉલ – મજબુરી કે મગજમારી વાળી પોસ્ટસ બાદ વધુ એક મોબાઈલ રીલેટેડ પોસ્ટ ! પણ ડોન્ટ વરી આ વખતે પોઝીટીવ વાત છે. કોઇપણ વ્યક્તિગત કે સંસ્થારૂપે પોતપોતાના ફિલ્ડમાં રહીને સમાજ/દેશ ને કેવે રીતે હેલ્પરૂપ થઈ શકે એવા ઘણા દાખલાઓમાંનો એક ….

ગઈકાલે મુંબઈ પરના 26/11નાં આતંકી હુમલાને  વરસી થઈ, એ કરૂણ ત્રાસદાયક દુર્ઘટનામાં કોઇને કોઇ રીતે સંકળાયેલા લોકોને શ્રધ્ધાંજલી અને સલામ.

હા, તો  છાપા-ચેનલ વાળાની જેમ હું પણ દાવો કરી શકું કે આપનો અવાજ છેક આઇડિયા-મેનેજમેન્ટ સુધી પહોંચી ગયો! કેમ કે દિવાળીના લવિંગયા પોસ્ટમાં મેં લખ્યું  હતું કે સ્પેશયલ ચાર્જ ની બદલે નોર્મલ ટેરીફ રાખે પણ 15મી ઑગસ્ટ કે 26મી જાન્યુઆરી વગેરે દિવસે કંઇક એવું કરવું જોઇએ કે આપણને ભલે ચાર્જેબલ એસ.એમ.એસ. પડે પરંતુ એમાંથી અમુક % દેશને આપે તો કેવું રહે? અને

જાણે કે આઇડિયા મેનેજમેન્ટ ને આપણો આઇડિયા ગમી ગયો હોય તેમ ગઈ કલે 26/11 ના આતંકી હુમલાની વરસી નિમિત્તે રાત્રે 8-36 થી 9-36 સુધીમાં જે કંઇ કૉલ્સ થાય એ બધું પોલીસ રાહત ફંડમાં આપશેની સરાહનીય જાહેરાત કરી હતી. હેટ્સ ઑફ આઇડિયા.

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x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-

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આ માણસ જાણે મોબાઇલ થઈ ગયો

જરૂર જેટલી જ લાગણીઓ  રિચાર્જ કરતો થઈ ગયો

ખરે ટાણે જ ઝીરો બેલેન્સ દેખાડતો થઈ ગયો

આ માણસ જાણે મોબાઈલ થઈ ગયો!

સામે કોણ છે એ જોઈને સંબંધ રિસિવ કરતો થઈ ગયો

સ્વાર્થનાં ચશ્મા પહેરી મિત્રતાને પણ સ્વીચ ઓફ કરતો થઈ ગયો

આ માણસ જાણે મોબાઈલ થઈ ગયો!

આજે રીટા તો કાલે ગીતા એમ મોડેલ બદલતો થઈ ગયો

મિસિસને છોડીને મિસને એ કોલ કરતો થઈ ગયો

આ માણસ જાણે મોબાઈલ થઈ ગયો!

પડોશીનુ ઊંચું મોડેલ જોઈ જુઓને જીવ બાળતો થઈ ગયો

સાલું, થોડી રાહ જોઈ હોત તો! એવું ઘરમાં યે કહેતો થઈ ગયો

આ માણસ જાણે મોબાઈલ થઈ ગયો!

હોય બરોડામાં અને છું સુરતમાં એમ કહેતો એ થઈ ગયો

આજે હચ તો કાલે રિલાયન્સ એમ ફાયદો જોઈ મિત્રો પણ બદલતો થઈ ગયો

આ માણસ જાણે મોબાઈલ થઈ ગયો!

ઈનકમિંગ – આઉટ ગોઈંગ ફ્રીનાં ચક્કરમાં કુટુંબનાં જ કવરેજ બહાર એ થઈ ગયો

હવે શું થાય બોલો મોડેલ ફોર ટુ ઝીરો એ થઈ ગયો

આ માણસ જાણે મોબાઈલ થઈ ગયો!

How’s your experience mate?

Yesterday I randomly asked one of my friend in India about his experience with ICICI bank, and he repeated what i broadly feel about them – it’s been best so far compared to all the banks he banked with’ for customer care he said that its good however their promotional and sales calls are very irritating. Now this was an interesting comment he made about sales calls, which also made me write this post …

New Account and a New Problem…

I recently opened Non Resident External (NRE) account with ICICI bank. Its just been a month and I faced one major problem. For the past 7-10 days I have been interacting with various people from ICICI bank over phone (making international calls) or having tough time explaining issue to different customer care reps over e mails. I will not go deep into the issue, as I still feel that team is making sincere effort to help out, however am waiting to see how long will they take…

Interesting….

Yesterday my mom called me up and told me that somebody from ICICI called up, took your Australia number and they might give you a call. I was wondering if they are trying to reach me out for the issue I am facing with NRE account, I also wondered why will they call up my home in India when I have already given them my Australia contact details. This lady calls me up at around late evening Australia time, being busy with another call that time I asked her to give me a call in 10-15 mins. She did called up again after couple of hours and that was late during night at around 11 pm, am sure she was not aware of my time zone. I was like no issues… at least she might be calling to help me out…

Sir, Why are you not using your Trading account?

However to my surprise (or not so surprised now) she was asking me why am I not using my online share trading account for quiet some time now …what the hell!! Now I did informed her about the time and told her that I am not using my trading account for the reason that I am not in country … I thought of giving her my peace of my mind asking her about other issues I am facing with NRE account, but then realized no point telling her all this as she might not be aware of the fact that I hold NRE account with them too. (and that too interestingly when all accounts are opened at same branch!!!). She was simply doing her job and trying to meet her target of making calls …

Sir, read our research reports and gain more …

Then she went on telling and selling me about ICICI stock research reports and asking me to invest in market as Indian stock market is looking bullish and I should read daily morning reports and weekly calls and invest accordingly to get good returns. I did ask her if she is giving me guarantee of those returns or not (I know its not possible, was just checking how she responds and unnecessarily grilling her..) however it was very late at my end so I asked her to send me all that info on mail and I will see what to do with that. Thank God they had my valid mail id !!

ICICI, Any answers??

1. If sales rep can take so much of effort to call my India home, take my International number and give me a sales call, what’s stopping rep from After sales team to give me a call to understand the issue I am facing, rather they are just playing mail mail …
2. If sales rep can make an effort to get my number, they can also make an effort to do some more research to know that this is Australia number and what should be right time to call up … Put some effort to delight customers mate …
3. In terms of Technology, ICICI is really great in India, however Sid with trading account is still different from Sid with NRE account! I would have felt much better if customer rep should have first updated me on the status of issue I am facing with NRE account and then went on asking me about my trading account. How wonderful it would have been !!
4. And please somebody check why are you so promising on phone that reading ICICI research reports and then investing in market would give good returns … Indian market is looking bullish, this is the right time to invest… things like that ..are you going to take guarantee? I don’t think this is good example of selling ….

Finally…

I have been banking with ICICI bank for quiet some time now. Thanks to their sales force they follow you every where. Be it student account while I was in college, salary account with all my employers till date or Online stock trading account and latest entry being newly opened Non Resident External (NRE) savings account. In my relationship so far I have had my share of good and bad experiences. Overall its been a decent experience compared to all the banks I have dealt with so far in India. They are simply ahead of every other bank in terms of services and technology they provide.

However…

The kind of effort you put to sell the product and start the relationship, please also put similar effort to sustain the relationship and show similar level of enthusiasm for AFTER sales effort.

One rep went ahead to take my number from my mom to give me a sales call in Australia at 11 pm in night… am waiting to see how much time and effort will you make to resolve the problem with my NRE account…

How’s your experience with bank so far? Do share if you have some interesting story or experience.

Migliorano i tempi di attesa e la qualità delle risposte per chi chiama i call center delle società di vendita dell’energia.

Stando alla nuova graduatoria di merito stilata dall’Autorità per l’energia, che ha preso in considerazione i dati su facilità di accesso, qualità del servizio e grado di soddisfazione dei numeri verdi, nel primo semestre 2009 19 dei 28 operatori monitorati risultano aver migliorato le prestazioni rispetto ai sei mesi precedenti.
La graduatoria completa è disponibile sul sito www.autorita.energia.it.

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As I am delighted with the quality of service and value for money which are now beginning to receive I was really cross when one of the service providers challenged me to find out whether I had called our landlord’s Customer Services to complain about poor service and alleged failure to attend.

I was singularly cross by this and in particular the inference that the tenant had made this complaint and was speaking on behalf of all of us.  I have not given anyone the right to speak for me or include me in their complaints about any aspect of service delivery because they are speaking for themselves alone.

I was standing in line at Starbucks the other morning waiting to order a tea and as I looked back, I saw about 8 other people in line just standing there. No one was complaining, no one was talking…everyone seemed content to stand in line to order their $4 coffees and be on their way.  I find that amazing. I once heard that we spend the majority of our lives waiting in some sort of line. That’s a heck of a lot of time. But this line at Starbucks was different than any other.

Go to the airport and people are waiting sometimes for an hour in line and all you hear are people complaining loudly…often times in other languages. Go to the DMV, and you find the same thing. Sometimes you even encounter it in the express lane at the grocery store. So why are people so impatient in those places, but so calm and peaceful in Starbucks?

I’ve thought about it for some time and have come to the conclusion that it has a lot to do with the attitude of the people in front of and behind the counter. First of all, people want to be there. They want their coffee. The barista and cashier are friendly and happy…maybe because they have sampled the morning brew…who knows? But their good attitudes are passed along to everyone else waiting to be served. I think that’s a great way to start the day. What’s better than a great attitude and a great cup of coffee?

I also believe that there is a preconceived notion on how you will “feel” when you go to Starbucks versus the airport or anywhere else where customer service may be lacking. I think at places like the airport, you go with the notion that the sales or check in people will be rude and have an attitude. I think that’s an unfair assumption since I am sure not ALL sales or check in people are that way. The same can be applied to real estate agents.  We are lumped into one large assumption that we are all in it for the money and are shady just like your local neighborhood used car salesman…when that is not the case.

Professionalism has gone out the window in so many industries. With the rise in self-checkouts and automated systems, people lose sight of the human factor when it comes to service. I think that’s why Starbucks is so becoming. People connect w with the service, the product and the experience that they keep coming back for more. So how can we, as Realtors, create that same experience for our clients so that they keep coming back for more or refer their family and friends confident that they will also receive that professional, high level of service that they received?

I think it has a lot to do with being different. Shake off that stigma that’s been placed upon Realtors and make your client’s home buying or selling process an experience that they will always remember.  I think if you are honest with your clients throughout the entire process, even in cases where things are not going well or the information is not good, be up front with them. They will respect you more in the long run for being that way.

It’s all about the experience.   Everyone wants to experience something. From destination trips to French wineries to cruises in the Caribbean to guided tours up steep mountain ranges, people are in search of the ultimate experience. Experiences that will change their lives in some way. Was my life changed by standing in line at Starbucks? Not really. I didn’t feel rushed or felt impatient. The mood of the employees and the customers and the relaxing music created the experience for me, thus creating a soothing experience for the 10 minutes that I waited for my drink. Once I opened the door to leave, the stress of the day started to kick in and I was off and running.  So how do we create an experience like that for our clients in real estate?

We need to take into consideration that buying or selling a home can be a life changing experience. It can be that experience that they rave about to all of their family and friends if you can set the tone or the mood from the beginning to create a great home buying or selling experience.  Being professional at all times, being on time at all times, be knowledgeable about the market, the process and even the forms, treating your clients needs like they are your own, having a great attitude from the moment you say hello, being honest and fair in negotiations and even adding humor to the whole scenario will ultimately create an experience for your clients that will stay with them. The type of experience that when family members or friends talk about real estate, they will mention your name.

Author: David H Hobson
Source: ezinearticles.com

The Ykap Issue Management was on the headlines in the recent past. The main quality for which this soft ware has created enough momentum is its cost effectiveness. Undoubtedly it is the multipurpose software that is used to help the software manager to a great extent. The Bug Tracking Software is powerful, Find Email, and has the capacity to access different projects, Find Email, and attachments email alerts along with perfect data analyses.

The Issue Tracking Software not only contains a suitable interface, it is capable of being learnt, Find Email, at a very small amount of time. The main feature, Find Email, that it has, it can, Find Email, transfer data into any text format whether it is HTML or XLS. It is Auto complete to contain the names of the users, and the extra specialty of role based security. Again The Ykap offers the user the facilities custom values for such parameters status, cause of the defect and the type of the defect. With perfect help documentation the Ykap is used in an elegant manner.

The language that the Ykap software supports is explicitly English, can be supported by windows2000, XP and 2003.The creator of the software is careful in offering different facilities to the customers and can be available at its personal website. There are guidelines forwarded by the software company the software is mentioned as a product that is specifically single. The parts that the software has may at any cost be separated for the use one computer. The customer has no, Find Email, right to lease the software to any one. If the customer fails to abide by all the rules the software is liable to be out of service, Find Email, .

If the software is used with caution it offers so may conveniences beyond imagination. The tracking system, Find Email, helps the customer to locate any problem at ease; furthermore there is enough scope of, Find Email, having the customer care facility., Find Email, Once the customer faces any acute problem he has the sole right to contact the customer care center who without making any delay take up the charge at their discretion and within a short while try to solve it.

If the Issue Tracking system fails to come to a definite conclusion the IT professionals take active initiative to find out the, Find Email, root cause and with uninterrupted effort try their level best to wipe out the problem that actually harasses the client. It is the utmost, Find Email, effort of the customer care to cater complete satisfaction to the customers at any cost.

Track and manage your software development projects with yKAP, an Intuitive, fully customizable web based bug tracking and issue management software suite.

Earlier in the year I purchased a GPS from Amazon. It’s not that I live in a particularly difficult driving area or that I can’t find my way around with a cheap road atlas and a printout from Google Maps, it’s just that I like gadgets. Anyway, it’s always performed well and I’m pleased with the item. Last week the windscreen mount broke so I contacted Amazon to get a replacement, just the mount you understand. Anyway, I received a prompt reply apologizing for not being able to get me a replacement and instead offered a full refund if I wanted to return the GPS. I got the box etc to return it and decided to see what alternative I could get with the money. The answer, nothing! I got the original GPS in a sale and to get another will cost at least half as much again. Now I have to make a decision. Do I send the whole lot back for a refund of do I keep it? Don’t forget that the system works well, I can probably fix the mount or find an alternative and I can’t get another for the same money.

… about Just Brakes #45 Powers in Colorado Springs, CO: “I just wanted to thank the guys at the Powers location in Colorado Springs for their honesty and true customer service. I brought my car in thinking that my brakes were grinding. They informed that there was just gravel stuck in between the pads. Instead of going ahead and saying that my brakes were bad they simply cleaned them out and sent me on my merry way. I was shocked that in a world where mechanics often get bad reputations, there are actually honest service centers out there and this is definitely one of them. I have since told everyone at my work to go there if
ever they need service. Thank you again guys.”

You’ve probably seen all of the commercials lately for GM’s campaign, “May the Best Car Win.” I’m excited, because there are so many commercials, ads, and other media that are letting the consumer choose for themselves. Chevrolet continues to prove that its cars are the most fuel efficient and can be compared to anyone. With the new 60-day guarantee, if you don’t love it, you can return it. GM wants to show you that the quality of your new car is unmatched, and it asks you to put them up against anyone. Test drive a new car today, and may the best car win.

Parks GM, formally known as Parks Chevrolet, is located in New Albany, MS and is a family-owned small town store that has been serving since 1919.

Over 37% claimed that they took away three or more ‘Business Nuggets’ to provide insight into helping them build the business.

Destination Growth ‘09 was very well received with 74% of those surveyed saying that the event either met or exceeded their expectations. 

When it came to personal importance, nearly 48% of the participants put the Seminars/Workshops top.  This was followed with Keynote Speakers 32% and Networking 24%, with Exhibiting and Meeting the Exhibitors being least important at 8% and 4%.

56% were looking to the event to provide possible solutions to changing customer buying patterns, 44% to find ways to overcome pricing sensitivity and nearly 24% to find ways around shorter sales lead times and 20% to ‘Add Value’. 

The last points are particularly interesting as for some time now we have been helping clients look creatively at ways to build customer loyalty, market these initiatives to their customers and train their staff to embrace the changes required to use them to best effect. 

Where clients meet the entry criteria we are also able to help them access grants to support the training aspect of this package.

If you want a full copy of the survey (available from 30^th November), or to discuss how our skills can protect and develop your customer base, call Jonathan Wainwright on 07971 006 446 or email jonathan@fcgconsultancy.co.uk

Wow, amazingly… Quiznos is still on the job, and Subway is still not.

The W(aL)D inbox was empty today, save for this…

From: HelpDesk <HelpDesk@quiznos.com>
Date: Fri, Nov 20, 2009 at 2:36 PM
Subject: FW: The Quiznos Toasty TorpedoT ads?
To: FO Marketing <FOmarketing@quiznos.com>
Cc: world.and.lunar.domination@gmail.com

Thank you for your response back. Greg is currently out of the office so I will forward your comments on to our marketing team for you.

Rebecca Chamberlain

Help Desk Associate

QUIZNOS^®

Subs • Soups • Salads

Our friends at Subway have still not written back… even though I was told by Mack Bridenbaker that Paula Gomez from Customer Care would address my concerns.

We also have another Quiznos email address to add to the collection.

If you need to catch up, here’s a time-line on this one:

• I write to Subway about allergens, cross-contamination, hygiene, the $5 footlong campaign and Jared:  $5 Foot Up Your Ass. [Oct. 28, 2009]
  
• Subway (Anna Seely, Customer Care) sends back a form letter that I in turn reply to: Customer ID: 1918316 [Oct. 29, 2009]
  
• I send it to Quiznos to get a comment, and they (Tony Jones, Vice President for Quiznos representing the Ohio/Indiana/Pennsylvania/Illinois region & Gregory Boudreaux, Help Desk Lead) do:  Quiznos writes back before Subway – To put this in perspective I also tried to get comments from Sheetz, Jimmy John’s, & Jersey Mike’s – w/o so much as even a form letter generic response (wtf? seriously.) …and re-sent the concerns to Subway noting that it had been a while since they’d received my mail with no reply. [Nov. 1o & 11, 2009]
  
• Response from Subway (Mack Bridenbaker, Subway Spokesperson) saying someone (Paula Gomez, Customer Care) will address my concerns:  Sort of a response from Subway [Nov. 13, 2009]
  
• Since I have a good already open dialogue, I write to Quiznos about the little hands in the Toasty Torpedo Ads:  Are those midget hands? [Nov. 17, 2009]
  
• Quiznos (Tony Jones, Vice President for Quiznos representing the Ohio/Indiana/Pennsylvania/Illinois region) writes back, amused:  Have you ever thought of getting into an independent consulting capacity… or maybe franchise news journaling? [Nov. 17, 2009]
• Today, Quiznos (Rebecca Chamberlain, Help Desk Associate) writes back, to tell me that she’s passing on my email, and that someone else from the marketing team will get back to me.  Awesome.

If we’re keeping score, that’s Subway 1 and Quiznos 3½.  (The responses saying you’ll get a response are only worth ½ in my point system, OK?)

So there you have it.  Quiznos is awesome.  Subway is not.

What is “FO Marketing” though?

At any rate, please let me know what you think of the insanity… and where I should go from here.

I just finished doing my seminar on the Heart Based Service Expo. What fun – my heart felt thanks to Lori and Raleigh for inviting me to take part in this extraordinary event.

If you missed it and you want to listen in do this:

Download your handout at www.PositivityPractices.com and then go to
http://www.heart-based-service.com/expo/Brandi

http://bit.ly/23U3mL

to find my seminar (in the next 48 hours) and to sign up for the others! 20 Experts 5 days – spectacular info, great fun!

ડાયલ કરે દિલ સે ..

આ પહેલા મોબાઈલની માયા(ઝાળ) પોસ્ટ વાંચેલી હશે એમને થશે કે મોબાઇલ કંપની કે ટેકનોલોજી જોડે આ ભાઈને કંઇ તકલીફ હશે! એની વે,  હું તો મારું  (એટલે કે આ પોસ્ટ બનવવાનું) કામ આગળ ધપાવું તો -

ઘણા વખત પહેલા માર્કેટમાં એવો  SMS ફરતો કે અમુક દેશનાં લોકો અમુક જાતની શોધ માટે પોતાના દેશનાં વખાણા અને નામ કહેતા હતાં  અને એવામાં આપણો હિન્દુસ્તાની ભાયડો તો  હોય જ ને? એણે પણ પોરસાઈને કિધુ કે મીસ્ડ કૉલની શોધ અમે કરી!

એક જમાનો હતો જ્યારે 8 રૂપિયા ઇનકમીંગના અને 16 રૂપિયા આઉટ ગોઇંગના થતાં, ત્યારે કોઇનો ઇનકમીંગ કૉલ આવતો તો પણ “ફાટતી” એ અલગ વાત છે અને અત્યારે  આઉટ ગોઈંગનાં 20 પૈસાથી લઈ વધુમાં વધુ 60 પૈસા છે ત્યારે પણ લોકો મીસ્ડ કૉલ આપીને મગજ હટાવી દે ત્યારે ઉપરોક્ત જોક યાદ  કરીને ગુસ્સો હળવો કરી લેવો પડે કે સાલ્લું આજે પણ એ વાત એટલી પ્રસ્તુત છે એનો શ્રેય આવા લોકોને મળે છે.

સાથે સાથે થોડુ ફ્લેશબેકમાં પણ જઈએ જેમાં ખબર પડશે કે મીસ્ડ કૉલની માયા જાળ તો અમે પણ ફેલાવી હતી અને એ પણ મોબાઇલ આવ્યા પહેલા…. અમે દોસ્ત લોકો  એક બીજાને (ઘરની બહાર કે નીચે ) બોલાવવા લેન્ડ-લાઇનથી લેન્ડ-લાઇન પર થી મીસ્ડ કૉલ આપતા હતાં જે ને એ ટાઇમે ઘણા કટ રીંગના નામથી પણ જાણતા હશે, એ સમયે પી & ટી (અત્યારનું બીએસએન એલ ) માં કૉલર આઇ ડી જેવી સર્વીસ પણ ન હતી, એટલે અમે એક બીજાને નં આપેલા કે 1 વાર  રીંગ આવે તો ફલાણો અને 2 વાર આવે તો ઢીકણો .. આવી રીતે અમે લાભ લેતા પરંતુ આમાં ક્યાંય કોઇને નુકસાન ન થતું.

જ્યારે અત્યારે મને એટલા માટે દાઝ  ચડે કે આટલા કોલ દર ઓછા થઈ જવા છતાંપણ અમુક લોકો મીસ્ડ કૉલની મજા શા માટે લેતા હશે..અને મને ખાસ એટલા માટે વાંધો છે કે મારું કામ ઈપીએબીક્સનું છે, અમુક વખતે ટેલીફોન વાયરીંગ કરાવાનું હોય (અમે હવે એ કામ નથી કરતા) એટલે ઇલેક્ટ્રીશ્યન/વાયરમેનને  ડાયરેક્ટ કહી દઈએ કે તારે ફલાણી જગ્યાએ કામ કરવાનું છે,  હવે  જોવા જેવી વાત એ છે કે એ ભાઈ સાહેબ ત્યાં જઈને મને મીસ્ડ કૉલ મારે! ! ! ( ખાસ ચોખવટ કે હું ક્યારેય કોઇને આવા કામોમાં દલાલી/કમીશન આપતો નથી અને લેતો પણ નથી ) ગમે તેટલી વાર  આવા લોકોને “વાઢી”ને હાથમાં આપો કે એ’લા  મલાઈ તારે ખાવાની અને દુધ ગરમ કરવા મારો ગેસ વાપરવા આવે છે? તો યે એ લોકો ને હંમેશા નવે નાકે દિવાળી  હોય!

છેલ્લે છેલ્લે હજુ એક વાત કે તમે જોજો જગતમાં બે સમયએ વ્યક્તિ હંમેશા ઉતાવળમાં હોય -

1- મીસ્ડ કૉલ કર્યો હોય ત્યારે ….

2- ફાટક ખુલે ત્યારે….

THE KEY TO GOOD COMMUNICATION

By improving your communication skills you can not only help to maintain the loyalty of your existing patients, but you can also start attracting new ones.  Here are some tips on how your entire team can help improve patient communications:

• Get the greeting right – this applies to everyone who meets the patients at the practice. Try not to keep people waiting and always greet them in a friendly and approachable manner
• Browsers are welcome – if potential patients come to check you out, treat this as a chance to impress. Offer them a drink and answer all their questions as thoroughly as you can. If you don’t know the answer, write it down and get back to them later
• If you are unable to address a customer’s needs, find someone who can – also provide a phone number to help patients access NHS care if you don’t offer it
• Use the customer’s name and smile – don’t forget to check how the patient prefers to be addressed and try to be aware if someone has a more unusual title such as Professor, Doctor, Lord, Lady
• Acknowledge customers who are waiting – apologise for the delay and offer them a drink and some interesting reading or a magazine
• The last minute spent with the customer is very important – make sure they know you want to see them again and when
• Listen to complaints – complaints help you put problems right and avoid similar situations in the future.

Denplan offers tailor-made training days, which are specific to your practice’s needs and can even count towards verifiable CPD. These include An Introduction to NLP, Communicating with Younger Patients, Getting Your Consultations Flying and Improving Communication.

For more information visit http://www.denplan.co.uk/dentists/training/index.aspx

  Now, back to the difference between customer service and customer care.

   This would be my opinion after years of observation, I’m sure someone will disagree.

• Customer Service is the provision of service to customers before, during and after a purchase.
•  Customer Care is meeting
  the expectations of the customers and giving them more than what they expected. 

    More on my website Focused Customer Care

Understanding customer service and customer care is human relations not rocket science. 

Already you are asking yourself what is the difference between customer service and customer care. Aren’t they the same thing? The answer is yes and no..

 Let me clarify.

 Step #1 of customer service is introduce yourself. My name is Rose and I have been in customer service and customer care for 38 years. I am here to teach the highlights of years of customer service and customer care learning.

(If you are doing the math that puts me somewhere between exprienced and aging gracefully.)

   Those years have taken me through the call center industry, retail, online sales   and self-employment.

 Each of those areas have some of the same customer care issues yet different. In every industry customer service  has the power to create or destroy your dreams.

    You are asking yourself, My dreams? But I work for a corporation, it’s their dreams, I’m just doing my job. That may be true, but you have dreams. Even if you win the lottery and never have to work another day in your life. You still need customer service skills.

First serious posting for a while and it’s got to be a rant hasn’t it?  I just thought I’d share a few recent examples of what we amusingly call customer service – the way that companies treat you especially when things go wrong. That said it’s not all bad; just almost all. First things first, we recently moved to a new place in Teddington in SW London. It’s rented again ( I doubt we’ll ever be able or indeed wish to buy a property in  the UK again), and as the landlord didn’t really want to have a satellite dish on the roof we decided to get get a bundled deal for tv, broadband and phone line through Virgin Media’s cable service, as the previous tenants had done. Have you ever sampled the Virgin Media service installation and after sales care experience? It is almost as impressive as Gordon Brown’s handwriting.

It all started happily. The installation guy turned up within a few hours of his ETA on our first day in the new house. He started working on the phone connection (and please bear in mind that all he had to do was re-connect the service from the previous occupiers) whilst I got on with getting the new TV set unpacked and assembled. He proudly announced after a few minutes that the phone line was working AOK – I had no reason to question him, after all he was a qualified telecom engineer I thought and he got on with getting the TV working. Meantime I took the new BT telephone handset out of its package (fully compatible with Virgin Media) and got it plugged in so it could charge up – it would need several hours of charging the instructions said. Sigh. The TV burst into life – woo hoo – so he proceeded get the broadband line working. He asked what computer equipment we had – I told him an Apple macbook and desk top which caused him to sigh and ask if we had anything else. ‘Strangely no’, I said. ‘We only have the two pieces which we find sufficient for the two of us’. He harumphed a bit and with a huge blue lead connected up the mac laptop to the router/modem kit he’d brought in. The main broadband cabling was already in place. We actually hadn’t unpacked the desk-top by this stage but when I asked about this he said the wireless facility would be activated as soon as we installed the software onto both pieces of kit. Apparently Virgin don’t install the wireless bit – they leave you a CD to self-activate it. When you are a paid-up member of the Luddite Party like me, this wasn’t welcome news. He dashed off inside half an hour of arriving despite my but…but…but…protestations. Ah well the stuff was all working so why worry?

I had a quick wazz with the TV controller. The TV was fine although it became apparent that many of the ‘free’ channels available on Sky eg Paramount Comedy weren’t available on our VM package. Umm never mind. I tried the phone but it didn’t work – clearly the new handset hadn’t been sufficiently charged as yet (or so I thought).  The laptop worked fine but we were physically limited by the umbilical link into the flashing lights kit under the desk. I called my son-in-law who agreed to come over to install the wireless software etc in a couple of days. Good old E.

Next day we tried the phone again figuring the brand new handset would be fully charged by now. Nada, nothing, nowt. A non-operational pile of BT crap. Then C noticed from the instructions that it might take 24 hours for the phone’s batteries to charge up effectively. A day later we tried again and still nothing. For frig’s sake. We called VM and they scheduled a guy to come round in a couple of days. They suggested that it was almost certainly a handset problem. Umm. The guy turned up 48 hours later. He was an ex-BT guy who’d taken a package like me to leave, so we had something in common and over a cup of tea the reality dawned. It transpired that the fuc*kwit installer had only tested the line to the outside box. The VM line into the house was useless and wouldn’t have worked if we’d had the handset on charge for a million years. As it happened the handset (and separate BT line/junction point) was perfectly fine so I couldn’t even blame the old company. He replaced the VM line and inside box and told me that the installer guys weren’t VM employees as such, just resourced-in guys who worked piece-meal – they needed to sign-off dozens of jobs each day to get the on-target wages. So the quality control was laughable. It’s not reassuring news for a new customer is it? Ah well I liked his honesty and the phone was now working and I had secured a rebate for the lost service.

Son-in-law E came to install the wireless software. That’s when we found it wasn’t Apple compatible – it only worked for PCs. Oh for fuc*’s sake. E managed to find an over-air version which he downloaded, then got the laptop and desk-top to work wirelessly. I couldn’t have done this if I’d tried for 1000 years. Ah well, at last we now had the  full monty of VM’s services working – tv, phone and broadband. Except that the wireless service suddenly  disappeared after a few days. I called the VM customer service line many times and eventually got through to an agent who told me that VM had a lot of problems working with Apple kit (!) – strangely they didn’t mention that when we enquired about the service (you sense that this might be a problem they ought to address given that I’m told that there are a few other users of Apple computers in the London and SE region, especially amongst high-spending creative agencies/consultancies etc). Anyway she got me working by hooking up to the modem using the ethernet line again which meant we’d lost wireless  access. A few days later we’d lost the service altogether. Sigh.

I called the help-line several times to try and get the problem resolved only to be patronised endlessly – ‘try swapping the ends of the cable around’, ‘have you put the cable in the modem or in the router – they are different you know!’, ‘have you tried switching the computer off and on?’. At this point I lost it and started to rant like Victor Meldrew with piles. I eventually found a helpful soul who promised a further rebate and that an VM engineer (not a freelance installer) would turn up inside the next 48 hours. I was scheduled to head back to Italy the following day but C would be around during that period – albeit at work during the day. He took a note of C’s mobile number  - her office is a 5-10 minute walk away – and she could easily pop back to let the engineer in. Of course C got a call the next evening to say that  VM would be charging us a fee for wasted call-out as we weren’t at home as promised. C went loopy with them and asked why they hadn’t called her mobile as agreed. Sheepishly it was later admitted that the engineer  hadn’t read the second page of instructions with the mobile contact on. The engineer was re-scheduled for the following day – he turned up and got the broadband working again (hard-wired not wireless of course) by admitting that the power loading for the cable was heavier than normally acceptable for good service.

We still have no wireless service so the laptop isn’t functioning. It’s a real pain-in-the-arse. I’m so tempted to try out BT again but can’t bring myself to do it given the way they’ve dicked me about over my consultancy services in the last couple of years. I suppose there’s always Talk Talk but I’m told that if anything, its customer service is worse than Virgin Media’s. Unbelievable. Why is it so frigging hard to get decent service from the comm’s companies? Maybe because they are all too busy trying to pinch truckloads of customers from each other with ‘great deals’ instead of focusing on getting things 100% right first time with each new customer.

But it’s not just the utilities who are crap. We recently bought a large wooden train track on a raised base for our youngest grandson G who is nuts on Thomas the Tank Engine and his many wooden mates. It came in a huge box which we bought from Toys R Us store situated across the north circular from the dreaded Brent Cross shopping complex. I hadn’t expected to be back there so soon (fortunately the trip by car this time was less traumatic). We got it home and I spent hours assembling the base and track layout in preparation for a visit from out grandkids. It was around 2am when I discovered that there was a piece of wooden track missing  - a short straight piece measuring about 4” long. One piece out of around 1000 bits!  Sigh. Next morning I headed to our few local toy shops to see if any of them had any spare track parts (it’s all based on the Brio track system) but none of them sold spare bits. I was really not wanting to traipse around the north circ again back to TRUs but as I was heading into central London for some other shopping I thought I’d pop in to Hamley’s – one of the world’s best toy shops (they say) – as they’d almost certainly have some bits. I hadn’t been there for years and years and these days it’s staffed by a bunch of bored, unhelpful, disinterested kids. I headed for the right department, found the Brio track area and rooted around for a box of bits containing my missing piece. I found boxes containing long straight bits, short and longer curved bits and bits which sloped up/down. But not one box containing a short straight piece, apart from one which was a compendium box with over 100 pieces priced at nearly £30. I found this 17 year old fuc*wit member of staff and explained the situation. I didn’t mind forking out for a small box of spare bits of track but £30 was a bit steep for a 4” section. I thought he might offer to check the storeroom or something more imaginative, like offer me a piece of the shop display stuff. Nah. All he could say was ‘you’ll have to come back in few weeks time when the new stock arrives’. Yeh I’m sure my 2 year old grandson will understand why his granddad cannot make his Thomas track complete. ‘No kids eh son?’ was my grumpy response and I headed out of the shop.

I thought this was supposed to be the UK’s mother of all toy shops. Sigh. Next day I was heading down to Brighton and knowing there was a branch of Toys R Us there popped in, explained that I’d bought this track from another store but was disappointed to find a critical piece missing. The young shop manager asked to see the receipt of course but, satisfied that I wasn’t spoofing, called one of her colleagues to bring a new great big box down. When it arrived she proceeded to open it all up and after 10 minutes or so searching through the 100’s of bits we found the missing piece which she gave me and apologised for causing me such inconvenience. I was gob-smacked to be honest. I asked her what she would do with the now-opened box with 999 parts and a critical piece missing. She simply replied that it would go back to the suppliers with a stroppy note saying that they’d better get their quality control on packing sorted out. Blimey. Good on yer girl. Now that was more like it – customer service that actually means something to the company. And I’m writing to tell you about how good they are. This stuff matters.

pp

I activated the gprs connection on my Idea connection. Earlier I was charged Re 1 for the connection, but now all of a sudden without my prior information they have deducted Rs 69 from my account. So, I called customer care to know about the whereabouts, but to my utter shock the customer care executives didn’t entertain my call properly and instead disconnected my call. I was quite annoyed. Is this the way how they behave with consumers. So in utter disgust I filed a consumer forum against Idea complaining against the irresponsible behaviour of the customer care people. Online Consumer Forum India is an easy and quick way to file your complaints. This is a way through which you can express your views in front of public and advise them on matters regarding consumer protection rights. To protect the customer protection rights we need to be first aware of our rights.