Tags » Customer Centric

A Trip to Hub Gaming...Coming Soon!

This is just a vision of what the future holds for you when we open our doors in 2015.

If you read my shopping trip to “STUFF” the other day then this should make a stark change. 397 more words


What Is The Access to Transformation And Authentic Customer-Centricity?

What Is Transformation?

For the purposes of this conversation, when I speak ‘transformation’ I am pointing at a radical shift in one’s way of being – as in one’s way of showing up and travelling in this world.   991 more words

Customer Experience

Marketing: from product-centric view to a customer-centric orientation

Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements profitability according to the definition offered by The Chartered Institute of Marketing. Marketing is a concept traditionally associated with a process that includes the so-called 4Ps: product development, pricing, place and promotion. 523 more words

Digital Marketing

Expecting Change Where the Odds Are Seemingly Against It

#177197049 / gettyimages.com

This is our second response to the provocative post two weeks ago from Ignacio Mas. Ignacio asks why the “current innovation frenzy in digital financial services in the U.S.” does not translate into action in BoP markets across the world, and puts forth a number of hypotheses. 1,173 more words

Center For Financial Inclusion

Perché Amazon è al top e Bank of America no ?

NOTA AICEX:  perché ci sono aziende come Amazon, Apple e Zappos che soddisfano ampiamente le esigenze dei loro dipendenti ed alcune che non sono in grado di farlo? 941 more words

HR_People & Emotions

What is wrong with Virgin Media? a story of pain, frustration and dreadful Customer Experience

If you are a regular reader of my blog, you will be aware that I am regularly referred to stories of both great and not so great Customer Experiences. 995 more words

Customer Journeys