How have medical practitioners been able to book three patients for each 15 minute time slot on their calendar, make their customers (patients) wait for 45 minutes after their appointment time, and convince their customers that the practitioner’s time is more valuable than the customer’s? 187 more words
Tags » Customer Centric
Acquisition of new customers as well as maintaining the existing customers is impossible without customer experience and customer centricity. Good experiences will grab customers and customers will pass on the information to other customers and so on. 31 more words
The most interesting aspect of moving into the digital age is humans are more important than ever before. In the previous computer age humans had to adjust themselves to computers, but in the digital age, technology is designed around humans. 642 more words
Customer experience does not apply to us – ‘we’re different’! Is it possible to be a genuinely ‘customer centric’ law firm?
Let me set a couple of things straight before I even start this blog post. Whilst the title suggests that I am focussing on one particular industry, the essence of what you are about to read can apply to many industries and professions all over the world. 870 more words
What does your company stand for? What (and who) does it represent? Now, more than ever before, our brand is vitally important. More time needs to be spent making sure it is clear. 887 more words