Tags » Customer Centric

SMAC Stack vs Unified Stack

Businesses are looking at implementing SMAC solutions in order to transform their digital business. If the objective was to get more insights into the business so that you can optimize customer centric processes and spends, then SMAC solves only a part of it. 411 more words

Customer Centric

Guest Blog - Pitney Bowes: 3 Ways Banks Can Become More Customer-Centric

Years ago, you could walk into a bank and the clerk behind the counter would know your name and how you preferred to deal with your finances. 703 more words


Make a celebrity talk about your company for FREE!

Can you get a celebrity or an Internet influencer (people with high number of followers) to mention your company or make a video about it on TV, YouTube or other Social Media platforms for FREE? 690 more words

Customer Experience

7 Keys (and more) to Donor Focused Fundraising

“Happy to help!” was my response when asked if I would submit a workshop application to the International Fundraising Congress focusing on customer service best practices for nonprofits and tossing in some information & education on Donor Journeys. 582 more words


Digital Enterprise [III]: Brújula orientada hacia el Customer Centric

Con el pasado post, Digital Enterprise, iniciando el camino, empezamos cual bebé a dar los primeros pasos camino Digital Enterprise, hacia el Digital Transformation en nuestras empresas. 1,756 more words

Digital Enterprise

How Connecting with the Groundswell Transforms your Company

Putting the consumer at the center of your organization is one of the most transformational steps a business can do; this allows a company to become more engaged with their consumers.  262 more words


Stronger, Longer Lasting Connections

Why is it important to focus on the customer or donor experience?

Lisa Ford, customer service expert, author and keynote speaker says that focusing on the customer experience creates stronger, lasting connections. 149 more words