We’re starting to see some real changes in the Shared Services industry. Whilst the earlier focus on delivery cost remains important, the all-in cost to the enterprise is more in focus. 1,430 more words
Tags » Customer-Centricity
What is the connection between happiness, leadership and customer-centricity?
A lot has been written about happiness. Not much of it speaks to me. And there are some speakers whose speaking resonates with me. 409 more words
There’s a bit of an issue with in the claims industry if this is the case, according to KPMG’s 2013 General Insurance Industry Survey, only 33% of insurers feel their distribution network generates a consistent positive customer experience across all channels. 1,319 more words