Tags » Customer-Centricity

George Orwell's Insights Into Customer Service, Customer Experience, and Customer-Centricity

What Is The Weak Point Of Many Organisations?

In a few days I had grasped the main principles on which the hotel was run …….

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Customer Experience

3 Ways to Use Predictive Analytics for Customer Centricity in Transaction Banking

Customers’ expectations have undergone a 360 change. They no longer expect real-time service and information. They expect companies to predict what they need. Predictive analytics technology has become a game changer in utilizing… 413 more words

Transaction Banking

"Error Handling - No News is Really Bad News" on Iasa Global Blog

A recent post on The Daily WTF highlighted a system that “…throws the fewest errors of any of our code, so it should be very stable”. 57 more words

Application Architecture

Error Handling - No News is Really Bad News

A recent post on The Daily WTF highlighted a system that “…throws the fewest errors of any of our code, so it should be very stable”. 377 more words

Software Architecture

I don't care, what car you drive!

Yes, we came alone and we will be remembered not by the cars we leave behind on our driveway, but by the  difference we make to our society. 361 more words

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Carlos Ghosn, CEO of Nissan and Renault - Highlights of his speech at the Stanford University

I am enclosing a few highlights of the speech, which I believe are very pertinent for all successful companies to remind themselves of. I am deeply inspired by the results and energy of  Mr. 516 more words

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