Tags » Customer-Centricity

Solving the CX Puzzle

Did you  know that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 report

Your customers seek consistent, personalized experiences in every way they engage with your brand. 462 more words

Customer Experience

Hacia un Marketing Agil (3/3)

Con esta entrada finaliza la serie (primera parte aquí, y segunda aquí) viendo requisitos que se centran en el propio equipo y el soporte que debe recibir. 1,047 more words

CUSTOMER-CENTRICITY

Email Marketing - Personal Approach

More and more businesses are becoming customer-centric and offering personalised offers to retain their existing customers. What better time than sending out a personalised message on your Birthday? 553 more words

Customer Centricity

Hacia un Marketing Ágil (2/3)

Tras la introducción realizada en la primera entrada de Hacia un Marketing Ágil, veamos ahora algunas de las adaptaciones culturales que supone su implantación. El primer grupo se refiere al entorno organizativo y la planificación: 1,125 more words

CUSTOMER-CENTRICITY

Hacia un Marketing Ágil (1/3)

Esta serie de entradas son una reproducción de mi artículo publicado en el especial Salida Crisis: ¿Y ahora qué? de la revista Marketing + Ventas… 1,115 more words

CUSTOMER-CENTRICITY

Adaptive Digital Solutions - The New Approach to Customer Centricity

A couple of years ago, a very hot topic in the web design world was “Mobile First”. Luke Wroblewski originally conceived the term in 2009 as he witnessed an extreme increase in mobile web traffic, and anticipated that mobile traffic would surpass desktop web traffic in the upcoming years. 1,335 more words

Digital

3 Things That Need to Happen in Pharma for Customer-Centricity to Work

3 Things That Need to Happen in Pharma for Customer-Centricity to Work

Anyone who’s recently been to a conference, summit, pitch, health Meetup, or simply uses the internet, has surely heard of this thing we call customer-centricity. 858 more words

Social Media