Blogs about: Customer Expectations
Featured Blog
Tiger falls; Will your product be next?
Tiger Woods fools around. Okay … apparently, he fools around a lot. But ask any 10 people on the street if they think the super-golfer fools around any more often than many other male celebrities, and… more →
It's Not Rocket Service!
DOGS in Business
Exec Advisory wrote 3 days ago: The highest comment that can be given a business person is that they are a DOG. People are surprised … more →
Tiger falls; Will your product be next?
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stevecohn wrote 4 days ago: Tiger Woods fools around. Okay … apparently, he fools around a lot. But ask any 10 people on the str … more →
You can’t make all customers happy all the time ... but try
stevecohn wrote 1 week ago: One of things I teach is customers are more apt accept your answer or your policy if you explain why … more →
IVR implementations must be reflective of customers’ values and expectations
ascentgroup wrote 1 month ago: It is critical that you understand and incorporate your customers’ needs and expectations into your … more →
10 Ways to Enhance Customer Satisfaction
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Redge wrote 1 month ago: Customers are the reason we are in business and customer satisfaction is what keeps them coming back … more →
Facebook Violates the Basic Rules of Serving Customers
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stevecohn wrote 1 month ago: Facebook users were surprised this weekend to find that their Facebook news feed had changed. It was … more →
Customer Service Hero: Lori Ray, Olympus America, Ltd
stevecohn wrote 2 months ago: Lori Ray, customer service representative for Olympus America saved my day. For that, I have named h … more →
Beating The Placebo Effect: Red Pill or Blue?
paulbarsch wrote 3 months ago: Placebo pills routinely beat Big Pharma medications in clinical trials. As more drugs fail to make t … more →
Don’t make employees deal with stupid rules
stevecohn wrote 3 months ago: People in my customer service classes always ask me, “What makes customers so angry?” Here’s an exam … more →
Outside In design
stankirkwood wrote 3 months ago: I spend time in several Business Process groups on LinkedIn and one of the terms I keep seeing is “O … more →
Focus on the Steak, Not the Sizzle
deborahfisher wrote 4 months ago: This post was written by Deborah in October 2008. Because the content is still relevant and a prime … more →
Social media should terrify you and your business
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stevecohn wrote 4 months ago: Chew on this – “80% of Twitter usage is on mobile devices … people update anywhere, anytime …imagine … more →
It's not rocket service!
stevecohn wrote 4 months ago: Here’s a great exercise you can try to create outstanding customer service. Get an easel chart with … more →
Customer expectations
Craig wrote 4 months ago: When you enter a retail shop, you expect to be served within a reasonable time frame and with common … more →
From Buyer Beware To Seller Beware: IBM's Study On Corporate Social Responsibility.
ericblock3 wrote 4 months ago: “Three quarters of businesses admit they don’t understand their customer’s corpora … more →
Survey says: Great customer experiences are more profitable
stevecohn wrote 4 months ago: For 14 years, I’ve been preaching the benefits of creating outstanding customer experiences. The com … more →
Are companies throwing marketing dollars out the window?
stevecohn wrote 4 months ago: I ran across an article in Telephony Online with the intriguing title, “Are marketing billions being … more →
Customer Service is better than it used to be; But our expectations have changed
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stevecohn wrote 6 months ago: Customer service is better than it used to be. It’s just that people expect more. I know, you think … more →
Customer Expectations Drive Everything!
stevecohn wrote 6 months ago: Customer Expectations drive everything! A customer’s expectation is the chief determining factor in … more →
