Tags » Customer Experience

Celebrating 30 years of National Customer Service Week

Whatever the industry, customers now have more choices than ever before. The balance of power between companies and consumer has shifted dramatically due to increased competition, the ability to share bad experiences instantly on social media as well as higher expectations of service. 610 more words

Customer Service

Future of retail: customer experience management or damagement?

Customer experience is the new mantra of all businesses, but many players do not seem to understand that it is a very holistic mindset and a specific way of operating your business on every (trans)action and touch point basis. 244 more words


ATM delivers world-class service; Restaurant bans all kids; Cell phone turns into hotel room key

A Secret Service ATM - A Canadian Bank, TD Bank, thanks their most regular Customers in the most personalized and heartfelt way. Being a “regular” means you build relationships with employees. 75 more words

Customer Service

The Lonely Life of Brand Protection

Is your company really a joined up company? Do you think everyone works towards one vision?

I ask this because in the summer I attended the… 421 more words

Channel Management

World's friendliest restaurant; Service Wins in any culture

The world’s friendliest restaurant - Tim’s Place may have my favorite service vision ever: “World’s Friendliest Restaurant.” One rule to creating a Customer service vision statement is it shouldn’t be too over arching, too unrealistic. 262 more words

Customer Service

When Sales meets Customer Experience

Welcome to my first blog on my new website! I hope you enjoy it and welcome any feedback or comments.

Many brands today are waking up, often with a bucket full of cold Twitter water, to the realization that their reputation is being damaged and their consumers have a negative experience because they don’t have their sales channel under control. 553 more words

Channel Management

Get Your Emails Opened - 5 Tips

Get Your Emails Opened – 5 Tips by Chantelle Kadala

There are few people who buy much less eat a cake with ugly icing and no clue as to what flavor of cake it is. 502 more words

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