Tags » Customer Experience

Get Your Emails Opened - 5 Tips

Get Your Emails Opened – 5 Tips by Chantelle Kadala

There are few people who buy much less eat a cake with ugly icing and no clue as to what flavor of cake it is. 502 more words

Free Marketing

Apple Pay and the new mobile payments experience

Sitting back watching the release of the iPhone 6 and the new Apple Watch, was both exciting and also a little frustrating (given the streaming issues). 655 more words


George Orwell's Insights Into Customer Service, Customer Experience, and Customer-Centricity

What Is The Weak Point Of Many Organisations?

In a few days I had grasped the main principles on which the hotel was run …….

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Customer Experience

Can your Customers live without you? Apple #1 at brand loyalty

Apple -Top Brand Customers cannot live without - For the third consecutive year, Apple was named the top brand consumers can’t live without. Other companies that consumers couldn’t live… 207 more words

Customer Service

Knee Defender And Irate Airline Passengers

As airlines put more and more passenger seats into their aircraft, it’s clear they are thinking we are simply freight and will endure no end of pain and suffering to get from one destination to another. 322 more words

Dave Gardner's "Thank God It's Monday"

Guest Post: Amazing Service Begins With Engaged Leaders

Today’s Guest Post is by Sean Hawkins, Manager of Technical Support and Support Engineering at iContact. Sean and I met through Social Media and he and his team interviewed me for their… 649 more words

Call Center

To reduce length of stay, focus on patient experience

 “When you set out to design the optimal stay for patients with pneumonia or hip fracture, for example, you take out huge wait states that patients experience and you embed quality within the process.”

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