Tags » Customer Experience

What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

I find myself interested and caring for the human.  So the following slogan caught my attention: “There is no more b2b or b2c: It’s human to human”. 839 more words

Customer Experience

Comcast Massive Fail: Who's to Blame?

Cable company rep bullys Customer trying to cancel service – A Comcast Customer service representative makes it almost impossible for a Customer to cancel his cable service. 42 more words

Customer Service

Recommended: Video summary of 'Outside In'

Perhaps the very best business book I’ve ever read is summarised in this neat animated video. It’s about Customer Experience Management, and it’s called ‘Outside In – The Power of Putting Your Customers at the Center of Your Business’. Enjoy!

Management

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

In light of the Comcast call that went viral I invite you to listen to these wise words (bolding is my work).

There is no question that acquiring and retaining customers is vital to every company, but…

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Customer Experience

Ben Puzzuoli: Improving Front Line Customer Service

This week’s guest post is written by Ben Puzzuoli, Chairman of the Board at Cayzu Help Desk (www.cayzu.com).  The real benefit of social media is in meeting people who share like interests. 961 more words

Customer Service

The growth of customer engagement – and the impact on your revenues

Delivering the right service, products and overall experience has always been central to building a successful business. Companies know that retaining existing customers is far cheaper than winning new ones, and have built systems and processes to ensure that they can provide what customers want cost-effectively. 540 more words

Customer Service