Tags » Customer Experience

Three UX fundamentals inspired from a sidewalk

A Monday morning find on Reddit perfectly frames one of my favourite UX mantras. In fact, the “Desire Path” concept dumbs down a few usability fundamentals in a refreshingly simple way. 263 more words

Customer Experience

A little bit of Heaven and a lot less Hell - wishes of CX from 10 UK companies

I reflect on my week from hell, as I travel to the CCA Convention http://www.cca-global.com/gsx/content/events/?contentid=19 for it’s 20th year, to listen to some great speakers talking about the developments in Customer Contact and Customer Experience. 1,729 more words

Customer Experience

Contact centres improving customer experience with innovative technology: study shows

To meet the rising customer demand from both domestic and offshore markets, growth in contact centre agent seats has been a positive influence on investments in contact center applications in the Asia-Pacific market. 441 more words

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Capitalizing on the Voice of the Customer (Infographic)

Voice of the customer programs are a cornerstone for most customer experience efforts. That’s why Temkin Group put together this infographic with insights from our research. 84 more words

Customer Experience

What Is The Access to Transformation And Authentic Customer-Centricity?

What Is Transformation?

For the purposes of this conversation, when I speak ‘transformation’ I am pointing at a radical shift in one’s way of being – as in one’s way of showing up and travelling in this world.   991 more words

Customer Experience

Give Your Agents Time To Know Their Customers

When I started working in a call center back in the communication dark ages, we just had phones, desks and lots of paper to count calls and sales made each day. 662 more words

Call Center

Tales of Customer Experience: The Good, The Bad, And The Ugly?

giffgaff: Wow! What A Delightful Experience.

Youngest, daughter, has ‘lost’ her mobile phone. So she logged me into her giffgaff account on the website. I clicked the “Help” tab. 1,131 more words

Customer Experience