Whatever the industry, customers now have more choices than ever before. The balance of power between companies and consumer has shifted dramatically due to increased competition, the ability to share bad experiences instantly on social media as well as higher expectations of service. 610 more words
Tags » Customer Experience
Customer experience is the new mantra of all businesses, but many players do not seem to understand that it is a very holistic mindset and a specific way of operating your business on every (trans)action and touch point basis. 244 more words
The world’s friendliest restaurant - Tim’s Place may have my favorite service vision ever: “World’s Friendliest Restaurant.” One rule to creating a Customer service vision statement is it shouldn’t be too over arching, too unrealistic. 262 more words
Welcome to my first blog on my new website! I hope you enjoy it and welcome any feedback or comments.
Many brands today are waking up, often with a bucket full of cold Twitter water, to the realization that their reputation is being damaged and their consumers have a negative experience because they don’t have their sales channel under control. 553 more words