Tags » Customer Experience

The Power Of Experience Creators

I came across a great post on LinkedIn a few days ago. It was all about the power that your people have on your brand and their ability to make or break your customers’ perception of your business. 354 more words

Customer Experience

Being TRUE to your customers

In increasingly competitive markets, customers look for experiences that match their expectations and needs. Essentially this means that as consumers continue to become more savvy at researching and comparing brands, companies need to realise that when it comes to customer experience, they need to create a brand promise and deliver on it. 568 more words

Customer Service

Mapping the customer journey pain points

All organisations understand that customers go on a journey when they interact with them. However, this is rarely a straightforward trip, but more of an expedition with twists and turns, ups and downs, spanning many channels. 718 more words

Customer Service

Taco Bell Employee Shoots Unhappy Customer, Frontier Pilot Buys Pizzas For All Passengers

Taco Bell employee shoots unhappy Customer – A new technique being experimented with by some fast food restaurants to deter Customers from complaining — is to shoot them! 96 more words

Customer Service

A History Of Customer Service

Customer service is dead!

Or maybe not but at a time when CRMs, data, tools would allow to provide flawless, fast and responsive service, it does seem that the quality of service has never been any lower. 1,146 more words


The Value of Customer Experience, Quantified

Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to our friends and family. 710 more words