A Monday morning find on Reddit perfectly frames one of my favourite UX mantras. In fact, the “Desire Path” concept dumbs down a few usability fundamentals in a refreshingly simple way. 263 more words
Tags » Customer Experience
I reflect on my week from hell, as I travel to the CCA Convention http://www.cca-global.com/gsx/content/events/?contentid=19 for it’s 20th year, to listen to some great speakers talking about the developments in Customer Contact and Customer Experience. 1,729 more words
To meet the rising customer demand from both domestic and offshore markets, growth in contact centre agent seats has been a positive influence on investments in contact center applications in the Asia-Pacific market. 441 more words
Voice of the customer programs are a cornerstone for most customer experience efforts. That’s why Temkin Group put together this infographic with insights from our research. 84 more words
What Is Transformation?
For the purposes of this conversation, when I speak ‘transformation’ I am pointing at a radical shift in one’s way of being – as in one’s way of showing up and travelling in this world. 991 more words