Tags » Customer Experience

Customer Satisfaction: Innovating with Lack of Resources

My post originally appeared on the DigitalGov blog.

As government contact centers, we all face financial and technological constraints in our pursuit to improve the customer experience. 737 more words

Customer Service

Is Your Brand Getting Shaky?!

With the recent news that mobile screen time is now greater than TV screen viewing in the US and that apps account for a whopping 86 percent of time spent on mobile, one thing is abundantly clear: 36 more words

The Garrigan Lyman Group

Is digital customer experience platform the future?

The as is website management strategy is to buy a set of products which are then tied together to do the following -

Customer Engagement

Weekly CRM Roundup: Achieving Social Selling Success

Welcome to our roundup of customer relationship management (CRM) industry news from across the web. This week’s roundup will revisit the some of the same… 468 more words


Made to stick 4: within 1 minute Apple's wow strategy is gone

Every week I’ll post an easy to use and “no budget” tip to improve business. My challenge is to get my message clear in 30 seconds reading time. 465 more words


The 7 characteristics of the customer of 2015

The one constant in customer experience is that consumer expectations are continually rising. This means that even the most respected brands and their customer service teams need to be always alert in order to innovate and respond to changing market conditions. 576 more words

Customer Service

Three ways your employees engage your Customers

Customer Engagement is a contact sport - When dealing with Customers face-to-face, there are three ways employees can engage with Customers: incidental contact, secondary contact, and primary contact. 347 more words

Customer Service