Tags » Customer Experience

The cumulative experience

Have you ever heard of the phrase, “we are a culmination of our experiences”?

I have been thinking about this phrase a lot recently, and I am wondering if it gets enough attention in business, especially with customer service and experience teams. 403 more words

Business

Southwest is my new boyfriend

I think I just fell in love, in love with Southwest, that is. Yea, I know, I’m WAY behind the curve on this one, but, Im here now. 455 more words

Business

Make a celebrity talk about your company for FREE!

Can you get a celebrity or an Internet influencer (people with high number of followers) to mention your company or make a video about it on TV, YouTube or other Social Media platforms for FREE? 690 more words

Customer Experience

Where Does the Customer Experience Start?

I’ve read a lot about customer experience over the last few months and can’t help think that most people think the CX or customer journey starts with the product,  the ‘brand engagement’, or measuring if a consumer would recommend the brand or service to a friend. 720 more words

Channel Management

'Amazon is our biggest search rival', says Google. How does a customer see your brand on Amazon ?

On Monday the 13th October Google’s Eric Schmidt claimed that Amazon was their biggest search rival in a speech aimed at proving Google didn’t have a monopoly on web searches. 537 more words

Channel Management

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Today’s conversation completes this four part series (part 1, part 2, part 3) centred on Nunwood‘s 2014 UK Analysis report. In this conversation I want to talk about CX improvement.   1,011 more words

Customer Experience

Why good customer experience starts with employees

Consultancy Nunwood has just released its latest research into the experience and service offered by UK companies. Based on feedback from 7,500 consumers on 263 brands, it highlights individual success and overall trends in the UK customer experience. 532 more words

Customer Service