Blogs about: Customer Experience Management
Featured Blog
Is there a connection between NPS and SERVQUAL?
It looks like we may be involved in a ‘bottom-up’ NPS project shortly and this has set me to refreshing my working knowledge of Net Promoter Scores, customer satisfaction measurement and C… more →
Hype or Hyper-Measurement?
Vikas Nehru wrote 1 week ago: Hype or Hyper-Measurement? Recently, Seth Godin posted on how we are moving into an era of “hyper-me … more →
Lean Six Sigma Overview
boogirlknudsen wrote 1 week ago: Organizations are facing an environment of rapid change and dramatically increasing customer expecta … more →
Is there a connection between NPS and SERVQUAL?
timwtyler wrote 1 week ago: It looks like we may be involved in a ‘bottom-up’ NPS project shortly and this has set m … more →
Grounding your brand conversation: online community hubs
jeffcarruthers wrote 2 weeks ago: With the explosion in and variations of social media participation (eg Twitter, Facebook, YouTube) y … more →
Engineering a REALLY Good Scare!
— 5 comments
T. Falcon Napier wrote 3 weeks ago: Hi, Everyone! Personally, you’ll never catch me at one of these places — but haunted houses, c … more →
Creative Thinking and Business Practices: No Place for Complacency
— 1 comment
onprocess wrote 3 weeks ago: Really clever product placement, captured by Drew McLellan’s blog: Sometimes you don’t h … more →
Customer Experience Management (CEM) Overview
kathleen3 wrote 3 weeks ago: The aim of customer experience management is to strategically manage your organization’s interaction … more →
The many shades of "Brand Hubris"
— 3 comments
jeffcarruthers wrote 1 month ago: “But that’s enough about me… what about you? What do you think about me?” So … more →
Article: Cable Improved J.D. Power TV Scores -- But the Competition Did, Too
onprocess wrote 1 month ago: http://www.multichannel.com/blog/BIT_RATE/23687-Cable_Improved_J_D_Power_TV_Scores_But_the_Competiti … more →
Article: Best Buy Carrying Motorola DOCSIS 3.0 Modems
onprocess wrote 1 month ago: Article By Todd Spangler — Multichannel News, October 6, 2009 http://www.multichannel.com/arti … more →
Events for 10/5 — 10/9/2009
— 4 comments
T. Falcon Napier wrote 1 month ago: Hi, Everyone! Here’s what’s on the schedule for next week — ChangeWorks Forum: On Monday … more →
Evidence Based Service-The How is harder than the Why
— 4 comments
Kate Leggett wrote 1 month ago: Evidence Based Service – The How is harder than the Why Service organizations would perform be … more →
Events for 9/28 - 10/2/2009
— 1 comment
T. Falcon Napier wrote 1 month ago: Hi, Everyone! Here’s what’s on the schedule for next week — MasterStream Trainer Certifi … more →
Unified CEM - Part I
Metrica Systems wrote 2 months ago: Unified Customer Experience Management: The Next Battleground Part-I CEOs across the industries hav … more →
Customer Experience Management
angelagrady wrote 2 months ago: At Oriel Inc. our aim is that of the customer, and with experience management to strategically manag … more →
Your Customer's Experience is Only as Good as your Employees Understanding of Themselves
accelerateroi wrote 2 months ago: You hire them, you dress them, you train them, you pay them, so why are they not thrilling your cust … more →
Customer Experience for Unified Communications Focus Group
Julian Bradder wrote 2 months ago: One of the reasons that The Focus Group runs its own events so successfully lies in the adoption of … more →
The Business of Believing
jeffcarruthers wrote 2 months ago: “The market for something to believe in is unlimited…” (Hugh McLeod) And guess wha … more →
Master Interviews: Frank Eliason ComcastCares
onprocess wrote 2 months ago: http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a grea … more →
