Blogs about: Customer Experience Management
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IBM Watson Engagement Advisor for Smarter Customer Service
Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technically complex subjects like IBM Watson and cognitive computing and the value it can provide to organi… more →
IBM Watson Engagement Advisor for Smarter Customer Service
wrote 2 hours ago: Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technica … more →
IBM Watson Engagement Advisor for Smarter Customer Service
wrote 2 hours ago: Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technica … more →
at Lego someone is constantly thinking stories
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wrote 2 days ago: Who loves stories more than kids? Lego does the best storytelling. There are multiple reasons to bel … more →
SoCoCare Enables Social Customer Service
wrote 2 days ago: Much is being written about the impact of social media on customer service, although my research int … more →
SoCoCare Enables Social Customer Service
wrote 2 days ago: Much is being written about the impact of social media on customer service, although my research int … more →
Innovation is not a differentiator any more: My comments on Forrester's Business model & Brand for Innovation
wrote 3 days ago: Forrester’s article Here are my thoughts - Business model: There are 3 aspects to business mod … more →
How Next Gen SIs Deliver Service Assurance with Monolith Software
wrote 3 days ago: Continuing my conversations with partners from tm forum management world 2013, I was consistently as … more →
what are you likely to do?
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wrote 4 days ago: Imagine this – ‘you are walking past a store and you spot a beautiful jacket in the stor … more →
A New Way to Measure Customer Commitment
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wrote 4 days ago: SDL’s Social Intelligence division officially launched their new product, the Customer Commitment Fr … more →
BUYSTORIES work - life of a shoe box
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wrote 5 days ago: Story of a shoebox “Someone I have never met put in a lot of effort in designing me. I was bor … more →
Interactive Intelligence Reveals Ambitious Plans for Customer Service
wrote 5 days ago: At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased … more →
Interactive Intelligence Reveals Ambitious Plans for Customer Service
wrote 5 days ago: At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased … more →
Is packaging a good place to tell the brand story?
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wrote 6 days ago: On your packaging – is it a good place to tell your story? If emotions drive purchase, what be … more →
why would my bank send me an SMS at 2:25am
wrote 1 week ago: What I will do about it? I will spend the day hoping this was a system error Make sure the bank does … more →
Project Chirag: garnier men power lighting a village
wrote 1 week ago: Garnier gave us fantastic story. Founded two years ago, Project Chirag is aimed at providing Solar b … more →
TM Forum Management World 2013: Day Four - Flight
wrote 1 week ago: Great day yesterday at TM Forum Management Work 2013, I am blown away at the foot traffic and conver … more →
TM Forum Management World 2013: Day Three
wrote 1 week ago: Oh what a day at TM Forum Management World 2013, Monolith showed up in force with 5 key personnel an … more →
all automobiles have stories attached to them... so does Nana's Mustang
wrote 1 week ago: “I won’t forget that day when my car almost collided into this White FIAT, I looked up t … more →
business attitude towards CEM
wrote 1 week ago: … more →
