Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technically complex subjects like IBM Watson and cognitive computing and the value it can provide to organi… more →
wrote 2 hours ago: Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technica … more →
wrote 2 hours ago: Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technica … more →
wrote 2 days ago: Who loves stories more than kids? Lego does the best storytelling. There are multiple reasons to bel … more →
wrote 2 days ago: Much is being written about the impact of social media on customer service, although my research int … more →
wrote 2 days ago: Much is being written about the impact of social media on customer service, although my research int … more →
wrote 3 days ago: Forrester’s article Here are my thoughts - Business model: There are 3 aspects to business mod … more →
wrote 3 days ago: Continuing my conversations with partners from tm forum management world 2013, I was consistently as … more →
wrote 4 days ago: Imagine this – ‘you are walking past a store and you spot a beautiful jacket in the stor … more →
wrote 4 days ago: SDL’s Social Intelligence division officially launched their new product, the Customer Commitment Fr … more →
wrote 5 days ago: Story of a shoebox “Someone I have never met put in a lot of effort in designing me. I was bor … more →
wrote 5 days ago: At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased … more →
wrote 5 days ago: At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased … more →
wrote 6 days ago: On your packaging – is it a good place to tell your story? If emotions drive purchase, what be … more →
wrote 1 week ago: What I will do about it? I will spend the day hoping this was a system error Make sure the bank does … more →
wrote 1 week ago: Garnier gave us fantastic story. Founded two years ago, Project Chirag is aimed at providing Solar b … more →
wrote 1 week ago: Great day yesterday at TM Forum Management Work 2013, I am blown away at the foot traffic and conver … more →
wrote 1 week ago: Oh what a day at TM Forum Management World 2013, Monolith showed up in force with 5 key personnel an … more →
wrote 1 week ago: “I won’t forget that day when my car almost collided into this White FIAT, I looked up t … more →
wrote 1 week ago: … more →