Blogs about: Customer Experience
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Treating customers right: does selection, training and development make a difference?
Ultimately it comes down to people In their latest book (Extreme Trust) Don and Martha make the point that ultimately it all comes down to people: “… no business rule or line of software c… more →
THE CUSTOMER BLOG
On building a sustainable business
wrote 13 hours ago: I try lots of different web services. (You probably do too.) The key difference in making it from th … more →
Payments Made Easy
wrote 15 hours ago: With so many banks and merchants trying to get consumers to pay with some form of mobile app or wall … more →
Walking the Talk in Customer Management
wrote 17 hours ago: Keep your customers. And don’t just keep them. Keep selling to them. Very few would debate thi … more →
J.C. Penney CEO understands his customers
wrote 1 day ago: In a recent article on Forbes.com “Why J.C. Penney Will Be The Most Interesting Retailer Of 20 … more →
It's Social Stupid...
wrote 1 day ago: Reblogged from wingedwordsmith: Social Media Marketing is the new kid on the block when it comes to … more →
Designing a Smart City with zasqr
wrote 1 day ago: Without a doubt, another interesting sphere for use of the zasqr social network would be enhancing t … more →
Innovating in the tourism industry with zasqr
wrote 1 day ago: We are continuing with our examples of use of zasqr, but this time from the perspective of opportuni … more →
A solidarity experience
wrote 1 day ago: Strolling through the shopping centre last weekend, I was able to enjoy an interesting solidarity ex … more →
Some things never ever change
wrote 1 day ago: Everyone has their little quirks and habits. Some people try to avoid walking under a ladder, while … more →
A hotel that does not understand the difference between a complaint and a constructive comment
wrote 1 day ago: Written by Arnold Fewell, AVF Marketing @avfmarketing Arnold is a wheelchair user A few months ago I … more →
The good, the bad and Premier Inn
wrote 1 day ago: Written by Arnold Fewell, AVF Marketing @avfmarketing Arnold is a wheelchair user What would you do … more →
Digital Customer Experiences: The Next Frontier For AD&D Pros | Forrester Blogs
wrote 2 days ago: See on Scoop.it – Designing design thinking driven operations RT @forrester: Digital customer … more →
Read: Customer Experience Leadership or Customer Service Management? | CustomerThink
wrote 2 days ago: See on Scoop.it – Designing design thinking driven operations Customer Experience #Leadership … more →
Hello world! This is a test of the emergency broadcast system....
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wrote 2 days ago: A fantastic morning on the boat at Kezar Lake. Welcome to WordPress.com! This is your very first pos … more →
My Schizophrenic Experience at AT&T
wrote 2 days ago: I recently left AT&T and thought I would share my perspective on this cell phone carrier as an i … more →
More CEOs are Opting In
wrote 2 days ago: IBM reports “The advantages of the fast-moving trend are clear. According to the IBM CEO study … more →
Stop The CRM Oversimplification!
wrote 2 days ago: Earlier this week, another of the CRM professionals I admire, Esteban Kolsky, wrote a post entitled, … more →
It's all about the experience
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wrote 2 days ago: I recently had the opportunity to hear B. Joseph Pine II speak at an industry event where he was the … more →
It's all about people.......
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wrote 2 days ago: Yesterday I blogged on the dangers of just talking about what you do ,rather than what you actually … more →
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