Blogs about: Customer Experience
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Commune, Collective, or Community - The Secret to Aggregating Users and Creating Value
Are you organizing people the right way? I read a post from @TheBrandBuilder where he talked about dropping the word followers from Twitter, replacing it with something else. He made the point that i… more →
The Journal of Managed Experiences
U.S Consumer preferences for company usage of social media
fredzimny wrote 1 hour ago: Consumer social media preferences Source: www.customerthink.com Related articles by Zemanta From s … more →
Social CRM & Creating Demand in a Hyper-Connected World
fredzimny wrote 12 hours ago: Artist Mat Maitland http://bigactive.com/illustration/mat-maitland/editorial I repeat what I posted … more →
Sorry for Any Inconvenience
cglynne wrote 14 hours ago: So can someone explain to me when this simple phrase became a carte blanche license to totally screw … more →
two doors down
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Sarah Lee Beaven wrote 19 hours ago: messages, continued… This was a store that had a smorgasbord of items…so many, in fac … more →
Customer experience - Apple support
Milind wrote 1 day ago: At work I am in minority when it comes to PC vs. MAC debate as I am in MAC camp. Today I learned som … more →
Have a Taste
Sarah Lee Beaven wrote 1 day ago: We have moved to the most quaint town. It is very “walker friendly” with scenery pleasi … more →
Breaking down the walls - a new approach to customer service
Kate Leggett wrote 1 day ago: Breaking down the walls – a new approach to customer service This week, KANA announced its new … more →
Health Care Needs More Empathy
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Bruce Temkin wrote 2 days ago: The US healthcare system needs a major makeover. Costs are skyrocketing, institutions aren’t g … more →
Who's Really the Competition
jkottcamp wrote 2 days ago: Who’s minding the competition? I just wanted to pass along a personal anecdote about buying a book. … more →
Welcome Back, Home Depot
stevecohn wrote 2 days ago: About 18 months ago, I did a presentation where I ripped Home Depot for abandoning its customers and … more →
Words to Live By
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Sarah Lee Beaven wrote 2 days ago: A few months ago, I had to take my little VW beetle in for a check up before making a trip cross c … more →
Common Sense Mission Statement
Sarah Lee Beaven wrote 2 days ago: Recently, I asked an entrepreneur what her vision was for her business. Her reply was perfect… … more →
Common Sense Mission Statement
Sarah Lee Beaven wrote 2 days ago: Recently, I asked an entrepreneur what her vision was for her business. Her reply was perfect… … more →
Simply Common Sense
Sarah Lee Beaven wrote 2 days ago: It is my belief that good old fashioned common sense is always the way to go with….well … more →
When Sh*t Happens
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Joe Lewi wrote 2 days ago: If you read this blog on a regular basis, then you know that I am a big fan of the customer experien … more →
Alaska and Jetblue are winners!
johnnyplane wrote 2 days ago: JD Power and Associates ranks North American airlines based on customer satisfaction. In the full … more →
Customer Experience and the Business Process
Derek Miers wrote 2 days ago: As you are probably aware, there is a real challenge for organizations in delivering an effective cu … more →
Love at first sight: On John Goodman's Strategic Customer Service
fredzimny wrote 2 days ago: Photographer Pavel Morozov http://www.flickr.com/photos/pavlinff/ Just started reading this book and … more →
My Marketing/Branding Favs Over 2 Years
Bruce Temkin wrote 3 days ago: In a continuation of the look back at my first two years of blogging, today I’m listing some o … more →
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