Just had to share this valuable advice: "Asking people what you can do better before there is a reason to complain demonstrates your commitment to integrity and excellence." Read Jim Balis' article for more insights and advice.
Tags » Customer Feedback
Customer feedback comes in many different forms. Often sought out by companies, it can be captured via email, web pop up or telephone surveys. It can be recorded in face to face customer focus groups or received in person before, during or after an interaction with a customer. 1,192 more words
There has been a misconception that companies should ignore negative feedback or reviews that are posted online and doing so will make it “go away”. If companies still believe this today, their naivete will soon get the best of them… 590 more words