Blogs about: Customer Focused
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Impulse Buying is Dead, Long Live Impulse Buying!
In a time of post-Christmas recession I was most intrigued by the swarms of people hitting the high streets in the period between Christmas and New Year. The number of high street shoppers in the … more →
The Learning Journey
Open All Hours
libreaction wrote 1 month ago: In February of this year, Judge Business School Library service went over to 24/7 opening, with memb … more →
Interactive Media Marketing
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Asif Mir wrote 3 months ago: If you think, or are led to believe that the Internet, WAP technology or interactive television is a … more →
The Marketing of "Self": Advice for Marketers & Marketing Firms
Summer Schmidt wrote 4 months ago: Life is about helping others…. and the greatest givers receive the greatest rewards. Do you … more →
PlentyOfFish.com Sucks at Customer Service
Ted Hopton wrote 4 months ago: Plenty of Fish Well, that’s a pretty blunt headline, isn’t it? This is one of the reason … more →
wii fit for all
thedevcat wrote 4 months ago: I have recently experienced first hand, and achy legged, the marvel that is wii fit. But why is it s … more →
The Process of Responsible Gastronomy
The Tatham Group wrote 6 months ago: By Laura Malin, Executive Chef, The Tatham Group As the executive chef for The Tatham Group, my appr … more →
Impulse Buying is Dead, Long Live Impulse Buying!
Shaune wrote 6 months ago: In a time of post-Christmas recession I was most intrigued by the swarms of people hitting the high … more →
> Webinar: Customer Centricity, Engagement and Relevance <
socialsymmetry wrote 11 months ago: Last week, we made a presentation on ePhilanthropy (a philosophy and a strategy, which differs from … more →
Driving Metaphors
Shaune wrote 11 months ago: Yesterday we drove around in a vehicle all day, the inside of which smelled like a dog had been to t … more →
This blog should be used by....
Shaune wrote 1 year ago: I was just about to tuck into some fish and chips whilst on holiday recently when I noticed the … more →
The Power of Dreams
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Shaune wrote 1 year ago: There’s an interesting advertising campaign that is running at the moment on both TV and radio … more →
CMI: Characteristics of a Customer-Focused IVR System
Ted Hopton wrote 1 year ago: Take a look at what four call center professionals have to say about getting IVR right, in this CMI … more →
Does your business send Christmas cards?
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Shaune wrote 1 year ago: It’s that time of year again. Comes round fast doesn’t it? The big question is are y … more →
Reflecting on Performance
binsey wrote 1 year ago: You know when you get the feeling when you come out of a situation that it could have gone a bit be … more →
Director of Sleep
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binsey wrote 1 year ago: Over the last couple of weeks I have slept in various hotel rooms; someimes in an environment that w … more →
Ownership, promises and empowerment
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The Gorv wrote 1 year ago: You know what it’s like … the seventh phone call to the support line and the seventh person wh … more →
Brand Loyalty v Breaking Point
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The Gorv wrote 2 years ago: I’ve always taken out breakdowncover … in fact I’ve been a member of the RAC for more than 20 … more →
How much is your business losing through lack of trust?
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Shaune wrote 2 years ago: Shareware, that is today’s buzzword. Shareware is a term used to describe a certain type of co … more →
Call Centre 2.0
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Shaune wrote 2 years ago: We were filming last week at one of the UK’s largest call centres and as myself and Mark the s … more →
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